Experience Investigators by 360Connext

MARCH 19, 2024

Struggling to balance strict company policies with the need for out-of-the-ordinary customer experiences? Fear not! As your guide, Jeannie Walters lays out the roadmap for customer experience leaders to find that sweet spot. In this episode, we tackle a quandary presented by a CX leader looking for ways to empower her team to navigate the tricky terrain where unique customer needs clash with the rulebook.

Policies 200

Policies Roadmap Culture Leadership 200

BlueOcean

MARCH 19, 2024

Love them or hate them, in business, as in life, transitions are inevitable. On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together.

Customer Care 177

Customer Care How To Sports Case Study 177

Zeisler Consulting

MARCH 19, 2024

I wrote recently about how the term “representative” can take on a different meaning depending on whether you consider your front-line agents as representatives of you as a brand, or of your Customers as they navigate your systems. When dealing with a hospitality brand recently, that came to mind. There was a discrepancy and I kept repeating my point with every new escalation (I was passed off from one department to anther a couple times, and then up the supervisory chain).

Policies 93

Policies Hospitality Brands System 93

SurveySparrow

MARCH 19, 2024

If you’re looking for a video marketing guide , you’re not the only one. There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Videos are naturally more engaging because people are visual. Still, if your video marketing strategy isn’t up to par and you’re still not generating leads, it could use some revamping.

Video 95

Video Strategy Marketing Social Media 95

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Kustomer

MARCH 19, 2024

Summary : KIQ Agent Assist is now Generally Available. An AI-powered agent copilot built on top of our CRM. Increase CSAT by up to 17% and enhance agent efficiency by up to 65%. Pricing: $39 a per month per user on top of your Enterprise or Ultimate plan. In today’s highly competitive marketplace, engaging customers and creating meaningful interactions is crucial for business success.

Self Service 69

Self Service CRM Knowledge Base Metrics 69

Helpware

MARCH 19, 2024

While cloud-based solutions have been around for quite some time now, (especially for the digital-centered industries), their most recent applications do bring a fresh and innovative conversation to the table.

Innovation 84

Innovation Industry 84

Magellan Solutions

MARCH 19, 2024

The back office meaning often gets overshadowed amidst the buzz of customer interactions. Do you want to experience a transformation in business performance by enhancing your back-office operations? According to research by Aberdeen Group , companies that update their back office experience a 2.8x increase in customer satisfaction, a 5.4x improvement in quality SLAs met, and a remarkable 11.7x rise in employee productivity.

Examples 52

Examples Financial Competitive Advantage Resources 52

CSM Magazine

MARCH 19, 2024

Running a restaurant involves a lot more input than just serving delectable dishes and ensuring the decor is on point. It balances strategy, innovation, and understanding the less-talked-about elements that can make or break your business. Diving into the restaurant industry can be a thrilling adventure for those who are up for the challenge. But are you aware of the hidden aspects that are crucial for success?

Return on Investment 52

Return on Investment Hospitality Social Media Financial 52

Magellan Solutions

MARCH 19, 2024

Should platforms remove hate speech, misinformation, and explicit content? Or do you prioritize freedom of speech above all else? With so much content shared online, filtering out inappropriate, harmful, or illegal material is essential, making content moderation in social media marketing challenging. About 60% of social media users want more control over the posts they see on their feeds.

Social Media 52

Social Media Marketing Guidelines Advertising 52

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

SurveySparrow

MARCH 19, 2024

We have apps for everything nowadays. Be it ordering food, doing personal training, or purchasing land, there is an app for every occasion. The numbers are so overwhelming in order for your app to be noticed and memorable, you’ll have to provide a superior user experience. How can you do that? In-app feedback. By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience.

Feedback 52

Feedback Tools Survey Tips 52

Zonka Feedback

MARCH 19, 2024

In today's customer-centric business world, understanding your audience is crucial. However, traditional feedback methods can be time-consuming and disconnected from your existing workflows. Enter Salesforce surveys: a powerful solution that lets you gather valuable customer insights directly within your CRM platform.

Customer Insights 52

Customer Insights Survey Customer Centricity CRM 52

CSM Magazine

MARCH 19, 2024

Folk wisdom tells us that you have to spend money to make money. However, we live in a time when this old saying is not necessarily true. Today, multiple apps provide opportunities to earn without making any notable investments. If you are looking for such a way to make some money, Pawns.app , which is itself among the leaders in this regard, has compiled a helpful list of apps that can help you out.

Social Media 52

Social Media Survey Examples Resources 52

Optimove

MARCH 19, 2024

Thank You Thanks for signing up! We’ll be in touch soon with details on accessing the community. In the meantime, check out some of our awesome content: Recommended Content Gartner: Optimove #1 in Journey Orchestration Discover how Optimove clients personalize marketing to customer preferences and life cycle stages Discover how Optimove’s AI capabilities accelerate Scientific Games’s growth, elevate personalization, and increase revenue Optimove Report: 2024 Consumer Perspectives on AI-Driven Br

Report 52

Report Consumers Brands Marketing 52

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

CSM Magazine

MARCH 19, 2024

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. Showcasing its commitment to honouring and uplifting the vital role that women play in the field service workforce, the awards serve as a timely reminder that more women are needed in industries such as heating, plumbing and electrical contracting.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

Uplight

MARCH 19, 2024

For Uplight, our B corp status is a critical component of our mission and company culture— we are dedicated to using business as a force for good by enabling the clean energy transition. We’re also committed to building an inclusive and equitable community through our clients, our partners, and within our workplace. We achieved certification Read More The post More Impact for the Planet As a B Corp appeared first on Uplight.

Culture 52

Culture Company 52

SurveySensum

MARCH 19, 2024

Did you know that asking the right questions can make all the difference in gathering meaningful feedback? Picture this : You receive a CSAT survey after your recent purchase at a clothing brand. The survey had only 5 questions but all of them were open-ended questions, I mean who has the time for that? So, naturally, you give one-word answers just to get it over with.

Survey 52

Survey Net Promoter Score Effort Score Feedback 52

DemandJump

MARCH 19, 2024

When it comes to on-page SEO, the three most important elements to consider are content quality, site layout, and HTML. Learn more about all three here.

Marketing 52

Marketing Strategy 52

Advertisement

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Forrester's Customer Insights

MARCH 19, 2024

Computer vision platform providers craft or assist users in developing algorithms, tools, and solutions that enable computers to see, analyze, and make sense of visual information. From recognizing faces in a crowd to getting insights from videos and images, these providers are the architects behind the scenes, building the bridges between pixels and purpose.

Video 56

Video Tools Customers 56

Circular Edge

MARCH 19, 2024

Quest Oracle Community recently hosted JD Edwards Week: Gamechangers, featuring focused panel discussions, customer success stories, Oracle updates, and more. The week also featured CE and AtomIQ case studies about how customers are leveraging the latest Release 23/24 capabilities, Orchestrator, Warehouse Management solutions, Mobility , etc. to transform their businesses.

Case Study 40

Case Study Study Customer Expectations Tools 40

Forrester's Customer Insights

MARCH 19, 2024

“Hey Count von Count, how do I know if my personalization strategy is working?” It’s difficult for companies to assess because they often measure myopically at the individual point of interaction. But personalization tactics are numerous and diverse across a company, requiring a holistic approach to measurement for a complete view of personalization efforts.

Measurement 54

Measurement Interaction Strategy Company 54

West Monroe

MARCH 19, 2024

Extreme weather events are becoming more frequents, resulting in deepened damage to electric infrastructure and escalation of losses in lives and property. Electrical outages from these disasters have increased from an average of 50 per year in the early 2000s to more than 100 annually on average over the last five years. These events cause substantial economic losses through infrastructure damage, manufacturing and labor disruptions, and property value losses.

Strategy 40

Strategy Government System Technology 40

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Forrester's Customer Insights

MARCH 19, 2024

Yesterday, we released The Forrester Wave™: Application Modernization And Migration Services, Q1 2024. We looked at the top 15 vendors in the market and evaluated them across 25 criteria. Demand for assistance continues to propel interest in modernization and migration services, as the focus continues to shift toward the former at the expense of the latter.

Marketing 54

Marketing Trends 54

Optimove

MARCH 19, 2024

Optimove, the first Customer-Led Marketing Platform, announced it has joined the MACH Alliance, the group of independent tech companies dedicated to advocating for open, best-of-breed technology ecosystems, as an ISV member. Optimove, the First Customer-Led Marketing platform, represents a new category for the MACH Alliance as it continues to grow and expand to best serve composable technology buyers’ needs.

Groups 52

Groups Technology Marketing Company 52

Forrester's Customer Insights

MARCH 19, 2024

“Hey, Count von Count, how do I know if my personalization strategy is working?” It’s difficult for companies to assess because they often measure myopically at the individual point of interaction. But personalization tactics are numerous and diverse across a company, requiring a holistic approach to measurement for a complete view of personalization efforts.

Measurement 53

Measurement Interaction Strategy Company 53

Help Scout

MARCH 19, 2024

It’s time to shift the customer service paradigm again, from “The customer is always right” to “The customer always deserves to be helped.

Customers 45

Customers Customer Service 45

Advertisement

Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

5CA

MARCH 19, 2024

There are seismic changes in how games are marketed, how players are retained, and, importantly, how Player Support is evolving.

Trends 52

Trends Marketing 52

Integrity Solutions

MARCH 19, 2024

As a sales leader have you looked at your forecast and asked questions like these: “Do we have enough opportunities in our forecast to confidently make our goal this quarter/year?” “We may have enough opportunities, but are they large enough in terms of projected revenue? What is our go-get?” “Are we progressing these opportunities through our pipeline process towards close?

Sales 111

Sales Analysis Resources Examples 111

Playvox

MARCH 19, 2024

Infusing artificial intelligence (AI) into processes is top of mind for business leaders and managers in all industries and across all job functions. Generative AI technologies truly have the power to change how we work and our ability to deliver a stellar customer experience (CX). Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses an

Contact Center 74

Contact Center Self Service Net Promoter Score Effort Score 74