NICE inContact

DECEMBER 27, 2021

To get you started, download "The Ultimate Guide to CX Agents: Hiring, Training, Onboarding, and Measuring Contact Center Agents in a Post-Pandemic Digital World." This eBook is packed with insights from industry experts that will help you optimize your agents' skills.

Training 200

Training Contact Center eBook How To 200

InMoment XI

JANUARY 2, 2023

so you also get rich qualitative feedback that can guide improvement efforts from product to support to marketing. Check out our eBook on the subject! Download the free eBook today for a comprehensive guide from our experts on how to choose the right CX metrics for your program. Download eBook. Your Next Steps.

Net Promoter Score 295

Net Promoter Score NPS Metrics Effort Score 295

BlueOcean

NOVEMBER 11, 2020

In this guide, we dive into the various impacts of the pandemic on the decision to outsource your customer care. The post Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook] appeared first on Blue Ocean. Change at an already tumultuous time is risky, but the need to serve your customers well is critical.

eBook 266

eBook Customer Care Resources Customers 266

Comm100

AUGUST 28, 2023

Read the guide eBook The post Unlocking Digital Transformation in Higher Education – A Checklist for Success appeared first on Comm100.

Handbook 130

Handbook eBook System Course 130

NICE inContact

JUNE 29, 2021

Check out the “Contact Center Leader’s Guide to Gamification” eBook for more tips and tricks.

Gamification 156

Gamification eBook Contact Center Tips 156

InMoment XI

OCTOBER 10, 2022

Get the ebook, The Modern Guide to Winning Customers with Net Promoter Score. (Source: InMoment ) The average American company scores less than +10 NPS, while the highest performing organizations are situated between +50 and +80. Source: Reichheld via CheckMarket ). Learn how to modernize your NPS program for growth and higher loyalty.

Net Promoter Score 490

Net Promoter Score Survey NPS B2C 490

Optimove

MARCH 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: March marks Problem Gambling Awareness Month in the US. Guide to Advanced Customer Segmentation Download Now >> How can technology promote Responsible Gambling? Tech can contribute to mitigating problem gambling.

eBook 52

eBook Loyalty Tips Measurement 52

ECXO

MAY 16, 2023

We invite you to download this complimentary eBook: A guided journey for choosing a Customer Data Platform. Free Download Here The post A guided journey for choosing a Customer Data Platform appeared first on ECXO - European Customer Experience Organization.

Data 98

Data eBook System Software 98

InMoment XI

JUNE 1, 2018

Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. Most organizations strive to ingrain in their employees a set of organizational values–behaviors and attitudes–that are the guiding principles for all employee actions. You can download the entire book here.

Brands 200

Brands Tools eBook Financial 200

InMoment XI

JUNE 1, 2018

Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. Most organizations strive to ingrain in their employees a set of organizational values–behaviors and attitudes–that are the guiding principles for all employee actions. You can download the entire book here.

Brands 200

Brands Tools eBook Financial 200

Brad Cleveland Blog

NOVEMBER 3, 2015

I recently co-authored an eBook with Justin Robbins for ICMI and Five9. ICMI’s Guide to Contact Center Metrics provides organizations with actionable insights to deliver improved efficiency and customer satisfaction by aligning strategic goals with contact center key performance indicators (KPIs).

eBook 26

eBook Contact Center Metrics Customer Satisfaction 26

CSM Magazine

APRIL 11, 2024

The eBook – entitled “ Harnessing the Power of Salesforce ” – is a comprehensive guide that focuses on the importance of organisations having a centralised data strategy to complement any Salesforce implementation.

CRM 52

CRM e-support Customer Experience eBook 52

TechSee

JULY 18, 2019

There’s also a 126-page user guide that raises your blood pressure every time you turn a page, but you manage to set it up… after about an hour. Now imagine this scenario: When your brand-new stereo system arrives, you open the box and find a DVD with a visual step-by-step guide to setting it up.

Self Service 207

Self Service Customer Experience How To Contact Center 207

Comm100

JANUARY 5, 2022

For a more comprehensive guide into buying live chat software, download this free guide: The Live Chat Buyer’s Guide. Read this guide to do this for live chat. That way, the right agent will receive the right customer query every time. As with any technology purchase, you need to be confident your making the right choice.

Government 191

Government CRM eBook Software 191

Uniphore

JANUARY 24, 2022

Real-time call center coaching guides agents through each interaction with live insights and next-best actions to deliver consistently exceptional customer experiences. Check out our Agent Assist eBook to learn how to make your desktop work smarter—so you can make every agent your best agent. Cut onboarding times in half.

Call Center 130

Call Center Average Handle Time Telecommunications eBook 130

iPerceptions

APRIL 7, 2016

Today, customers are in control. With the rapid adoption of technology, customers now know more about your products, services and reputation than you do, and their expectations are higher than ever.

eBook 48

eBook Customer Experience Customers Technology 48

BlueOcean

JUNE 13, 2017

Our latest eBook is your guide to everything you need to know about hiring contact center agents. contact-form-7] The post What Your Outsourcer Should Tell You About Hiring Contact Center Agents: A Client’s Guide appeared first on. Frontline agents are the backbone of customer service. Why Gamers Make Great Agents.

Contact Center 189

Contact Center eBook Loyalty Brands 189

Comm100

DECEMBER 15, 2020

Live Chat Buyer's Guide. Take a look at our helpful eBook – The Live Chat Buyer’s Guide: What to Look for and How to Ask. Free eBook. To find out more about Comm100’s live chat software reseller program, get in touch with our team today. Need some extra help in choosing the right live chat software?

eBook 130

eBook Omni-Channel Knowledge Base Contact Center 130

Kerry Bodine

JANUARY 11, 2017

actually describes our consulting services (imagine that), and provides access to resources like eBooks and templates. So check out our two new guides that help you find the perfect workshop venue and gather all the materials you’ll need. Our site now features the “& Co.” part of our organization (yay, Amelia !),

Customer Journeys 0

Customer Journeys eBook Resources Consulting 0

BirdEye

DECEMBER 14, 2022

Electronic books (eBooks) 10. Some examples of helpful educational content include blogs, guides, and other written content. If you’re operating a business-to-business (B2B) brand, educational content like blogs and guides will be a mainstay in the content you produce. Electronic books (eBooks). Written posts 3.

Social Media 98

Social Media eBook Infographics Entertainment 98

Brad Cleveland Blog

NOVEMBER 3, 2015

I recently co-authored an eBook with Justin Robbins for ICMI and Five9. ICMI’s Guide to Contact Center Metrics provides organizations with actionable insights to deliver improved efficiency and customer satisfaction by aligning strategic goals with contact center key performance indicators (KPIs). Download your copy here!

Contact Center 21

Contact Center eBook Metrics Customer Satisfaction 21

InMoment XI

NOVEMBER 2, 2021

Our eBook, “How to Improve Customer Retention & Generate Revenue with Your CX Program” is an all inclusive guide to everything you need to know to make your program a customer-keeping machine. Read it here ! #3: 3: Cross-sell and Up s ell.

ROI 260

ROI Customer Retention Infographics eBook 260

Comm100

JUNE 24, 2020

Download this free eBook below to learn how to choose the best digital omnichannel vendor for your needs and how to implement a program that will generate ROI. Free Download: Mastering Omnichannel CX: A Success Guide. Download Now.

Customer Engagement 130

Customer Engagement Software Engagement Omni-Channel 130

iPerceptions

APRIL 26, 2018

Voice of the Customer (VoC) provides you the ability to understand and anticipate your customers’ needs, wants, perceptions and preferences so you can better meet their ever-growing expectations.

eBook 48

eBook Meeting Customers Customer Experience 48

Comm100

MAY 13, 2020

This blog post is a snippet from our eBook, Mastering Omnichannel CX. Download the full eBook to learn how you can successfully implement a digital omnichannel strategy. Free Download: Mastering Omnichannel CX: A Success Guide. Download Now.

Omni-Channel 147

Omni-Channel eBook Chatbots Knowledge Base 147

Brad Cleveland Blog

NOVEMBER 3, 2015

I recently co-authored an eBook with Justin Robbins for ICMI and Five9. ICMI’s Guide to Contact Center Metrics provides organizations with actionable insights to deliver improved efficiency and customer satisfaction by aligning strategic goals with contact center key performance indicators (KPIs). Download your copy here!

Contact Center 20

Contact Center eBook Metrics Customer Satisfaction 20

ChurnZero

MARCH 14, 2024

To demystify the process, we’ve outlined a comprehensive seven-step framework in our latest eBook, “The Guide to Book Shifts in Customer Success” and provided some real-world insights from a book shift we did here at ChurnZero. Want to know how and why ChurnZero did it?

Customer Success 52

Customer Success eBook Communication Analysis 52

Centercode

JANUARY 26, 2023

We’re happy to announce that our long-awaited eBook, 100 Tips for Better Beta Tests, is now available. This free 32-page guide offers tips on all phases of beta testing, from planning through completion, with a mixture of our own best practices and contributions from test managers at Adobe, Avid, Autodesk, Symantec, TiVo, and UPS.

eBook 52

eBook Tips Management 52

Comm100

JULY 6, 2021

Sitting within the live chat app, Task Bot is a 24/7 customer attendant that answers visitors’ questions and helps to guide them to the right resource or agent. A task bot can be used to gain leads for: Webinars Newsletters Events eBooks Product demos Follow-ups And much more. Comm100 Task Bot can also be used for meeting bookings.

Chatbots 251

Chatbots Sales eBook Resources 251

Optimove

JANUARY 23, 2024

Tip #4 – Guide the recipient to the Call to Action Figure out how to guide their eye to the call to action (CTA). Careful consideration of your layout based on the content you have can allow you to effectively guide your user’s eyes directly to the Call to Action (CTA.)

Tips 59

Tips eBook User Experience Engagement 59

Vanilla Forums

FEBRUARY 23, 2021

In this blog, we will provide you with the first Chapter in our eBook, The Big Book of SEO , which provides you with an all-you-need-to-know guide about SEO. For your business to succeed, it's important to know what SEO is, and more importantly, how to use it to make your business and content as effective as possible.

eBook 98

eBook Brands How To 98

Comm100

DECEMBER 8, 2020

Many live chat agents use it when tackling more difficult website-related issues or guiding customer through troubleshooting steps. Agents can send a range of files to provide more information to the customer such as screenshots, presentations, guides, and catalogues – all without having to force the visitor to change channels to email.

Software 130

Software Video eBook Interaction 130

Comm100

NOVEMBER 25, 2020

To help you understand how to add live chat to your website, we have created this simple step-by-step guide that shows the most typical integration, while detailing the key features of the Comm100 Live Chat setup. For more information on how to integrate Comm100 Live Chat to your site, read our step-by-step guide here. Free eBook.

How To 130

How To eBook Software Knowledge Base 130

TechSee

MARCH 5, 2019

Computer vision guides customers through the process of capturing visuals while recognizing objects within those images, classifying the images, and routing the enquiries to the to the right agents or adjusters for immediate analysis and incident assessment. Insurance Claims Processing through Computer Vision – the eBook.

Insurance 95

Insurance eBook Self Service Travel 95