diversity 
Horizon CX
AUGUST 7, 2023
Diversity, equity, and inclusion (DEI) is a concept that has been given a lot of attention in recent years and now appears to be the target of assaults in certain areas of the country as being a trendy ideology. Diversity in general refers to the presence of a wide range of human differences within a group, organization, or society.
Lumoa
JUNE 23, 2021
Developing a diverse and inclusive culture not only forms a team that reflects the marketplace, but creates an environment where employees bring their whole selves to work – ultimately yielding more productive employees and more creative teams. What is diversity in customer experience? What are the benefits of a diverse CX team?
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Kerry Bodine
FEBRUARY 6, 2021
Then layer in diversity. Face diversity head on. Our corporate environments and the greater world around us will only become more accepting of human diversity if we bring it into the foreground of the decisions that we make every day — even if those decision are as seemingly small as selecting a picture to represent a persona.
Alida
AUGUST 26, 2021
Diversity, equity, and inclusion (DE&I) have been at the forefront of a lot of organizational leaders’ minds in the past few years. But is all that thinking and policy-drafting actually amounting to anything within your business?
Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly
Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Self-service options enable students to engage with training on their terms - at a time, location, and pace that works best for them.
Experience Matters
JUNE 4, 2020
I don’t have answers for solving deep injustices in broader society, but I want to apply what I’ve learned to help organizations become more inclusive and diverse. The post Five Leadership Principles For Truly Driving More Diversity And Inclusion appeared first on Experience Matters. Hopefully this post will help. BlackLivesMatter!
eglobalis
AUGUST 2, 2020
Culture Experience Is Your Diversity and Inclusiveness Real, or Imagined? The post Is Your Diversity and Inclusiveness Real, or Imagined? Customer Experience Human Experience. appeared first on Eglobalis.
Speaker: Donald Fan, Senior Director of the Global Office of Culture, Diversity & Inclusion at Walmart Inc.
Research proves time and again, there exists a robust bond between innovation and diversity & inclusion (D&I); our challenge is to help our leaders understand how to plant the seeds of innovation in the fertile D&I garden in order to drive a strategic and competitive advantage from the office and in the digital landscape.
Speaker: Carla Harris - Vice Chairman, Managing Director | Morgan Stanley
The human element of EX: supporting employee wellbeing, diversity and inclusion and balance across geographies and changing work environments. Digital adoption practices for the newly flexible workforce. Voice of the Employee: Data management software as a tool for employee listening.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
High quality leaders are as diverse as people – a paradox, the more diverse the leaders, the higher the quality of leadership across the board in all endeavors. Numerous “characteristics” and “models” of high quality leadership have been purported in every bookstore and airport gift shop.
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