digital 
InMoment XI
APRIL 3, 2024
But with the advent of the information age and the communication technologies that support it, a new facet of customer experience has emerged: digital experience. What Is Digital Experience? Digital experience (also called digital customer experience or abbreviated as DX ) is an extension of traditional customer experience.
InMoment XI
DECEMBER 15, 2022
Digital experience trends are the new road maps of modern day business. Think of digital experience trends being the new maps application in your business. Identifying digital experience trends will help you adapt your business to get ahead of your consumer, not behind them. Businesses have been forced into being digital-first.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
MARCH 27, 2024
brands must recognize that the ability to manage their digital channels and digital reputation is a crucial success factor. Automotive online reputation management helps shape and maintain a positive image, ensuring that consumers view your brand favorably across all the digital channels that they use. Improved brand perception.
InMoment XI
APRIL 24, 2024
In an era marked by digital transformation and evolving patient expectations, healthcare contact centers fill a critical gap by offering accessible, convenient, and efficient communication channels. Those aiming to elevate their digital transformation journey are embracing integrated customer experiences.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in!
InMoment XI
DECEMBER 27, 2021
In the world of experience (especially when we’re talking about digital customer experience), we’re constantly making predictions or hypotheses about what the customer is expecting from their experience. How to “Slam” In-Person & Digital Customer Experience Assumptions. Let’s get started! And it’s true!
InMoment XI
JANUARY 4, 2022
This little pop-up window is more commonly known in the customer experience (CX) industry as an intercept or digital intercept. Though the use of a digital intercept has great intentions, the unfortunate truth is that it can often harm the customer experience more than it improves the experience.
Advertisement
As digital channels dominate customer interactions, experiences are critical to get right. Inside you will learn more about Verint’s Digital Maturity Model, where we share real tactics and strategies based on what has worked for our clients around the world. That’s why we wrote this eBook.
Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester
Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.
Advertisement
From identifying critical functions to enhancing your digital training experience, this guide ensures you're well-equipped to make an informed decision. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Advertisement
In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels.
Speaker: Nick Glimsdahl, Client Enablement Director, Voice Data Systems
If business leaders want to be true advocates for their customers, then they need to get their contact centers into the digital age. This webinar will cover: Common hesitations toward going digital and how to work through them. The consequences of not going digital.
Advertisement
Download today to find stats on customers moving from first gen to next gen digital. See how to meet your customers where they're at with a digital-first strategy. Co-branded Infographic with Nice: Your Guide to Next-Gen CX Connections.
Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.
In this webinar, we will learn to identify, track, measure, blend, and synthesize insights across multiple digital channels, to pinpoint the exact moments that matter most to your target customers. By the end of this webinar, you will know: How to collect data across multiple channels. How to synthesize and interpret the data collected.
Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor
In today’s high-pressure world, digital transformation is everywhere on the agendas of corporate boards and has risen to the top of CEOs’ strategic plans. Learn why a strategic approach like Digital Transformation Planning (DTP) can help to reduce digital failures. May 16th, 2019 12:30PM PST, 3:30PM EST, 8:30PM GMT
Expert insights. Personalized for you.
260 
Let's personalize your content