de-de contact-center-management Blog Related Topics 
Blake Morgan
JANUARY 20, 2022
These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. Adam Toporek . Adrian Swinscoe . Bill Quiseng .
ijgolding
MARCH 20, 2018
In pledging to my campaign, five wonderful people were rewarded with an interview feature on my blog – what you are reading is the third of the five (you can read the first – an interview with James Dodkins – here ; and the second with Chris Brown – here ). Tell me about your background. I was born in Iowa in the US – farm country.
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Stella Connect
OCTOBER 21, 2021
And front-line workers often bear the brunt of customer misbehavior, whether in person or in a contact center. A major hotel chain recently issued an internal memo from its leadership to hotel owners and managers. . “We Next, try de-escalating first, with empathy and understanding. Remain calm and do not overreact.
Seaton CX
NOVEMBER 1, 2022
You’ve read a ton of blogs, articles, emails, and corporate-y research reports since you first googled customer experience management back in 1873. And you’ve heard that CX engagement begins with getting buy-in, executive alignment, shared vision, thought alignment, or pick-your-favorite-buzzword-de-jour. Think about it.
Totango
OCTOBER 22, 2020
When operating within a customer-centered economy , maintaining client satisfaction is an absolute necessity—a fact that’s been made all the more true thanks to today’s increasingly digitized business landscape. The proper usage of an escalation management framework can help you avoid these churn-inducing scenarios.
Avaya
JULY 24, 2019
Brands are built on the great experiences that employees deliver to customers, starting with the contact center. A recent study from Customer Contact Week shows the following to have the biggest impact on the agent experience: Empowerment to offer custom/unique resolutions to customers (23%). But what does this look like?
VDS
MARCH 17, 2023
Customer engagement and contact centers are critical components of any business’s success. As businesses continue to expand and evolve, it’s essential to ensure that the contact center solution you’re using is scalable, efficient, and effective.
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