Improving Customer Satisfaction: The Power of a Good Customer Effort Score
SurveySensum
AUGUST 15, 2023
In today’s competitive market when we talk about customer experience, we’re not just talking about flashy features or catchy ads. It’s about how smoothly customers can use your products, access your services, and get help when they need it. This is where the Customer Effort Score (CES) steps in.
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