Win the Customer

JUNE 13, 2023

AR is revolutionizing the retail landscape by offering customers interactive and immersive experiences that were once unimaginable. AR is revolutionizing the retail landscape by offering customers interactive and immersive experiences that were once unimaginable.

Retail 52

Retail Video Technology Advertising 52

Optimove

SEPTEMBER 28, 2022

Cultivating a winning brand/consumer relationship means creating a unified customer experience across both the digital and the physical, creating magical micro-moments that customers love. In a nutshell, proximity marketing means using a customer’s location to market products in ways that best meet your customer’s specific needs.

Retail 52

Retail Brands Marketing How To 52

Lithium

JUNE 27, 2022

If your brand is wondering whether they should turn on Instagram DMs via Khoros , first ask yourself, "Are your customers using Instagram?". Hilary Lin, Sephora. . Hilary Lin, Sephora. Give customers the private support they need in the channels they love. Source: developers.facebook.com.

Self Service 52

Self Service Social Media Customers Brands 52

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. But, let’s be real, building and nurturing customer loyalty in retail isn’t a walk in the park.

Retail 52

Retail Loyalty Connections Loyalty Programs 52

C Space

JUNE 11, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. “We are inspired to make the 15% Pledge because we believe it is the right thing to do,” said Artemis Patrick, Sephora’s executive vice president and chief merchandising officer. .”

Brands 52

Brands Retail Government Advertising 52

C Space

OCTOBER 1, 2018

Christina turns stats to story and is the lead researcher of our 2018 Customer, Experienced. If her degree in psychology wasn’t enough of an accolade, devising our Customer, Experienced study, along with her Fernanda Monti Award and numerous publications in peer-reviewed journals just might be. Christina Stahlkopf , Ph.D.

NPS 56

NPS Sports Net Promoter Score Retail 56

C Space

JANUARY 9, 2019

As we approach 2020, the future feels less certain than ever for customers. So that’s why we’ve launched Life as a Customer, a window into the worlds of 700 customers, powered by C Space. Day by day he’s driving a more progressive and customer inspired version of change for the world’s biggest and boldest blue-chip brands.

Sports 51

Sports Healthcare Retail Strategy 51

Qualtrics

NOVEMBER 19, 2019

When it comes to meeting the wants and needs of customers and employees, there’s an astounding disparity between how well companies think they perform and how well they actually do. These XM ( experience management ) leaders are bridging the gap and turning employees into ambassadors and customers into fanatics.

Management 31

Management Chief Customer Officer Healthcare Banking 31

NetBase

MAY 22, 2019

This is something Jenna works with often – clients who have a “pretty solid understanding of who their customer is.” But social data is often surprising, so Stella Rising sets up queries to prove and disprove hypotheses and spot customer segments that aren’t being reached. Reach out for a customized demo.

Social Media 43

Social Media Analytics Brands Sports 43

SurveySensum

JANUARY 31, 2024

In this customer experience industry, the one question that’s asked of me the most is – What do I do to keep my clients happy? And the occasional troublemakers who keep your customer support team on their toes. And the occasional troublemakers who keep your customer support team on their toes. Let’s get rolling!

Strategy 52

Strategy Net Promoter Score Customer Satisfaction Feedback 52

ProProfs Chat

AUGUST 28, 2020

Customers are getting smarter. That’s why customers have higher expectations from you. Looking at growing customer expectations, 70% of businesses are working towards improving the customer experience as they expect more personalization.”. Customers also expect flexibility and consistency when communicating with a brand.

Customer Expectations 105

Customer Expectations Meeting Self Service How To 105

SurveySensum

FEBRUARY 20, 2024

That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. But why is it important to improve customer satisfaction? Because acquiring a new customer can cost five times more than retaining an existing one. So, what exactly is customer satisfaction?

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. But why is it important to improve customer satisfaction? Because acquiring a new customer can cost five times more than retaining an existing one. So, what exactly is customer satisfaction?

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

ProProfs Chat

AUGUST 8, 2019

Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? Trust me, they all come looking for a good customer service experience, which at times, many brands fail to offer. But you need to know that good customer service stories aren’t made in a day or two.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

Customers Rock!

MAY 10, 2012

Lithium’s software powers the social customer experience, including online branded communities, for over 300 brands including AT&T, Best Buy, Sephora, Skype, and most recently added Nestle, Aruba Networks, and Guitar Center, among others. I have attended two of these events in the past – as a Lithium customer (Verizon).

Social Media 174

Social Media Conference Self Service Entertainment 174

ProProfs Chat

MAY 28, 2020

People think of loyalty as a customer for a lifetime, but it is really much simpler than that. No matter if you own a mom and pop shop at a street corner or run a multinational apparel brand, loyal customers are driving your business forward, one transaction at a time. . It’s about the next time, every time. – Shep Hyken.

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

Bold360

AUGUST 24, 2017

If you’re looking to improve your customer experience in 2017, you’re not alone. Yet now, according to Brooke Boyarsky from McKinsey&co “Almost every successful company recognizes that it is in the customer-experience business.” Delighting Customers and Empowering Employees. Firstly, they focus on delighting their customers.

Self Service 68

Self Service Customer Service Customer Experience Social Media 68

Talkdesk

FEBRUARY 5, 2021

Because customers can’t touch anything and social interactions are discouraged, the purposes and joys of shopping are limited. Since associates can’t be with customers “IRL” during the pandemic, they’ve turned to digital channels to communicate. Think Sephora in Kohls and Ulta in Target. They buy experiences. . Video commerce.

e-support 87

e-support Retail Contact Center Self Service 87

C Space

FEBRUARY 13, 2019

TV and radio commercials, billboards, print ads – these, along with word-of-mouth, were just about the only interactions customers had with a brand before they bought its products, services, or even walked into a store. Christina turns stats to story and is the lead architect of our Customer, Experienced. Christina Stahlkopf.

Apparel 40

Apparel Advertising Retail Wireless 40

C Space

JULY 10, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. This includes strategic planning, data and analytics, digital development, creative technology and innovation, customer experience, voice and social. The rule will go into effect on July 15.

Brands 52

Brands e-support Hospitality Retail 52

C Space

OCTOBER 1, 2018

A Heart & Head Approach to Understanding Customer Experience. Knowing what experiences matter to different customers at different touch points can frazzle the mind. Aidan Borer is a C Space Senior Consultant, ex-Bose Corporation researcher, Industrial Design grad and customer experience phenomenon.

Customer Experience 74

Customer Experience Net Promoter Score Effort Score Entertainment 74

C Space

OCTOBER 9, 2018

Cut to Customer: Why Stop & Shop Selected C Space (an Agency That Doesn’t Do Advertising) To Do Their Latest Ads. Stop & Shop, a neighborhood grocery store for more than 100 years, partnered with customer agency C Space to launch an above-the-line advertising campaign titled “You Got It.” We’re a customer agency.

Advertising 68

Advertising Retail Study Loyalty 68

C Space

OCTOBER 1, 2018

Making Frugal Feel Good: How Budget Brands Win Premium Customers Through Superior CX. A respected leader within the market research industry, and an oracle within the company, she has changed how companies understand customers, respond to emerging trends, and apply new technologies to create growth. Much more appealing.

Brands 40

Brands Airlines Retail Customer Centricity 40

C Space

OCTOBER 1, 2018

Christina turns stats to story and is the lead researcher of our 2018 Customer, Experienced. In C Space’s 2018 report, Customer, Experienced. I love that their plan rates are exactly what you pay!” – T-Mobile Customer. Each customer contact point isn’t just transactional but an opportunity to actively relationship build.

Trends 40

Trends Brands Airlines Wireless 40

C Space

AUGUST 5, 2018

It’s hard to find a C-suite perspective that doesn’t point to the need for customer centricity; to hardwire the customer into the heart of business decision making. An opportunity to bring the customer, and customer insight, inside a business in an unprecedented way. 2) Agile 24/7 access to customers.

Retail 40

Retail Customer Centricity Study Travel 40

C Space

OCTOBER 26, 2018

But how can they be used in the right way, and what strategies can be put in place to sprint with customers? Charles Drury is Managing Director of C Space, Shanghai, leading the team to build on our reputation as China’s leading customer agency. The result: something the customer wants that the business has made happen.

Retail 45

Retail Study Advertising Connections 45

C Space

AUGUST 15, 2018

I work with auto manufacturers and retailers, and every day I talk to customers around the world about their experience with them. The perception held by many customers (mum included) is that car dealers don’t want to help you; they want to sell to you. Then it dawned on me. I shouldn’t feel guilty; the car industry should.

Automotive 40

Automotive Retail Study Sales 40

C Space

OCTOBER 26, 2018

He’s a gifted penman and hawk-eyed marketer who can spot a good story coming from miles away. their customers. Customers Choose Real Over Fake. Customers Choose Real Over Fake. Amadeus Redha. Marketing Manager at C Space. Amadeus Redha is Marketing Manager at C Space. You’re imperfectly perfect. Progressive Grocer.

Advertising 66

Advertising Retail Study Consumers 66