Confirmit

FEBRUARY 21, 2019

These leadership quotes will help inspire you and your managers to become great leaders. Great leadership changes everything. Perhaps most importantly, the Employee Experience you offer your teams, which is critical to your Customer Experience. Employees come first. ” John C. senator. "One

Leadership 40

Leadership e-support Customer Voice Employee Experience 40

Confirmit

FEBRUARY 21, 2019

These leadership quotes will help inspire you and your managers to become great leaders. Great leadership changes everything. Perhaps most importantly, the Employee Experience you offer your teams, which is critical to your Customer Experience. Employees come first. ” John C. senator. "One

Leadership 40

Leadership e-support Customer Voice Employee Experience 40

CX Journey

FEBRUARY 14, 2018

All I ask is that, while you're doing your day job, you think about: your customers, the impact of what you're doing or creating on your customers, how customers would feel about changes you want to make, etc. It's about the employee experience more first! Certainly not last or least is the employee.

Employee Experience 116

Employee Experience Culture Policies Customer Experience Professionals 116

Russel Lolacher

OCTOBER 10, 2022

In this episode of Relationships at Work, Russel chats with author and employee experience leader Stacy Sherman on the latest employee experience workforce trends your organization needs to watch and plan for in the years ahead. What is missing the mark for EX leadership and HR right now. WORKING FROM HOME.

Trends 52

Trends Net Promoter Score Leadership Employee Experience 52

CX Journey

SEPTEMBER 8, 2016

Fact : Without your employees, you have no customer experience. The linkage between employee experience and customer experience has been proven. It's real, and your employees matter. What is the employee experience? For you and for the customer. How do we do that?

Customer Experience 80

Customer Experience Customer Journeys Employee Experience Culture 80

GetFeedback

MAY 9, 2019

There are four pillars that serve as the stabilizing foundation of any customer experience program: . Purposeful leadership: Leaders within a company need to be aligned on the importance of CX and must agree on the proposed strategy. Basically, it gives you real-time insight into your customers’ experiences.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

Confirmit

NOVEMBER 18, 2019

Employee Experience (EX) is the new kid on the block, and organizations, both consultancies and enterprises, are trying to get to grips with it. So in a sense, Employee Experience is not a “program”, it’s a “topic.” Voice of the Customer Voice of the Employee Best Practices.

Employee Engagement 45

Employee Engagement Employee Experience ROI Measurement 45