GetFeedback

MAY 9, 2019

There are four pillars that serve as the stabilizing foundation of any customer experience program: . Purposeful leadership: Leaders within a company need to be aligned on the importance of CX and must agree on the proposed strategy. Basically, it gives you real-time insight into your customers’ experiences.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

Confirmit

NOVEMBER 18, 2019

Employee Experience (EX) is the new kid on the block, and organizations, both consultancies and enterprises, are trying to get to grips with it. So in a sense, Employee Experience is not a “program”, it’s a “topic.” Voice of the Customer Voice of the Employee Best Practices.

Employee Engagement 45

Employee Engagement Employee Experience ROI Measurement 45

CX Journey

SEPTEMBER 8, 2016

Fact : Without your employees, you have no customer experience. The linkage between employee experience and customer experience has been proven. It's real, and your employees matter. What is the employee experience? For you and for the customer. How do we do that?

Customer Experience 80

Customer Experience Customer Journeys Employee Experience Culture 80

ijgolding

SEPTEMBER 26, 2016

Their employees operate like automatons – engaged with doing their job, but unlikely to be an advocate of their company and its customers. Voice of the Employee (VOE) as I call it, is becoming an increasingly important factor in the management of Customer Experience. These are genuine responses.

Sports 120

Sports Measurement Customer Experience Retail 120

Russel Lolacher

OCTOBER 10, 2022

In this episode of Relationships at Work, Russel chats with author and employee experience leader Stacy Sherman on the latest employee experience workforce trends your organization needs to watch and plan for in the years ahead. What is missing the mark for EX leadership and HR right now. WORKING FROM HOME.

Trends 52

Trends Net Promoter Score Leadership Employee Experience 52

Qualtrics

FEBRUARY 17, 2020

Check out our guide to the must-see sessions at this year’s X4 from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event. World-class thought leadership. Take your XM program to a new level with world-class thought leadership. Don’t measure.

Government 34

Government Leadership Employee Experience Automotive 34

West Monroe

FEBRUARY 8, 2019

CX executives must work with their business partners to obtain the data required to measure and quantify the value they deliver within the organization. CX leaders will be successful by connecting customer experience and employee experience metrics to operational metrics, ultimately tying to business outcomes (think Balanced Scorecard).

Trends 45

Trends Self Service Employee Experience Metrics 45