GetFeedback

MAY 9, 2019

There are four pillars that serve as the stabilizing foundation of any customer experience program: . Purposeful leadership: Leaders within a company need to be aligned on the importance of CX and must agree on the proposed strategy. Basically, it gives you real-time insight into your customers’ experiences.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

Confirmit

NOVEMBER 18, 2019

Employee Experience (EX) is the new kid on the block, and organizations, both consultancies and enterprises, are trying to get to grips with it. So in a sense, Employee Experience is not a “program”, it’s a “topic.” Voice of the Customer Voice of the Employee Best Practices.

Employee Engagement 45

Employee Engagement Employee Experience ROI Measurement 45

CX Journey

SEPTEMBER 8, 2016

Fact : Without your employees, you have no customer experience. The linkage between employee experience and customer experience has been proven. It's real, and your employees matter. What is the employee experience? For you and for the customer. How do we do that?

Customer Experience 80

Customer Experience Customer Journeys Employee Experience Culture 80

Qualtrics

FEBRUARY 17, 2020

Check out our guide to the must-see sessions at this year’s X4 from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event. World-class thought leadership. Take your XM program to a new level with world-class thought leadership.

Government 34

Government Leadership Employee Experience Automotive 34

Qualtrics

FEBRUARY 17, 2020

Check out our guide to the must-see customer experience (CX) sessions at this year’s X4; From the most inspirational stories to the thought leadership that will give you plenty of ideas to get ahead of the game. World-class thought leadership. Take your CX program to a new level with world-class thought leadership.

Customer Experience 29

Customer Experience B2B Leadership Government 29

Qualtrics

FEBRUARY 18, 2020

There are stories of XM in action, thought leadership from the best in the business, and much, much more. World-class thought leadership. Take your XM program to a new level with world-class thought leadership. XM leadership - taking the whole company with you. Brand + Product Experience - 14:00 // Weds, March 11.

Government 29

Government Leadership Roadmap Culture 29

Qualtrics

FEBRUARY 18, 2020

There’s stories of XM in action, thought leadership from the education institutes leading the way in XM, and much, much more. World-class thought leadership. Take your XM program to a new level with world-class thought leadership. XM leadership - taking the whole company with you. What’s new in XM?

Omni-Channel 29

Omni-Channel Government Leadership Measurement 29