Customer Success Roadmap Sales Software 
West Monroe
APRIL 28, 2024
There has been a steady decline in net dollar retention rates for subscription software providers over the last couple of years. Data and visibility Despite software providers possessing substantial volumes of data, it’s not actionable. Industrywide, the median net retention rate declined to 111% in Q4 2023.
Gainsight
FEBRUARY 29, 2024
Partner Success has been long talked about in Customer Success programs, but it’s had limitations in practice due to technology constraints like data security requirements and lack of Customer Success capabilities among partners. The average customer maintains seven trusted partnerships according to McBain.
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Totango
JULY 11, 2023
G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!
Gainsight
MARCH 7, 2022
Over the past few years, we’ve been keeping our eye on an incredibly positive trend in the most successful companies: closer, more collaborative relationships between Customer Success and Product teams. . And now, we’re seeing more and more companies recognize that neither team can drive success by themselves.
InMoment XI
JULY 13, 2022
As well as this, they tend to refer new customers to you – accounting for more than 80% of referrals for many businesses – and talk about you on social media/in person. Having a false image of customer success can be harmful, as issues will go unrecognized and unresolved. #2: 2: Reach Out to Detractors.
Gainsight
MAY 14, 2019
A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.
ChurnZero
JUNE 10, 2022
Implementing a Customer Success platform is a momentous occasion—the mark of a new beginning and growth. While this outlook may hold true in other areas of business, software implementation is not one of them. Conduct your due diligence during the sales process before you purchase. Who needs to be informed?
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