NPS Surveys: Not Just For Customer Success Anymore
AskNicely
SEPTEMBER 6, 2018
Some businesses are convinced that NPS surveys and customer experiences fall squarely on the shoulders of the customer success team. What if I told you that companies who include a more holistic approach to their NPS—and take action on it—are more than twice as likely to have greater than 100% growth and net negative churn?
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