ShepHyken

MARCH 10, 2023

She writes about how companies can adopt a remote workforce and enhance customer service delivery. There’s no doubt that there are challenges to providing remote customer services, but with careful planning, they’re easy to overcome.

Tips 117

Tips Customer Service Company Knowledge Base 117

Micah Solomon

OCTOBER 9, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Train your employees to handle unhappy customers–and to win them back when things go wrong. And so forth. email, chat, web).

Customer Experience 264

Customer Experience Self Service Customer Service Hospitality 264

Vonage

JULY 11, 2018

Here are seven simple customer service tips you can go use right now. Tip 1 Visualize Great Service. 3. Try to receive customer feedback that matches your letter. Here's what I wrote when I recently did this exercise: Thank you for helping us get our employees obsessed with customer service.

Tips 216

Tips Customer Service Sports Exercises 216

Steve DiGioia

JANUARY 6, 2020

Imagine if you could build the ideal customer service agent. What personal characteristics are so important to you, and your customers, that each new hire is required to possess? Go ahead and pick your top 5 traits that you’d choose to build the ideal customer service agent. Do the exercise again.

Customer Service 200

Customer Service Exercises Customers Course 200

Kustomer

SEPTEMBER 4, 2023

If managers can learn how to train well from the beginning and eventually shift to customer service coaching, then anxiously micromanaging employees can become a failed tactic of the past. In this blog, we explore what we really mean by customer service coaching and its role in a successful CX strategy.

Customer Service 98

Customer Service Training Exercises Feedback 98

Comm100

AUGUST 29, 2021

As storefronts have evolved, so too has customer service. Now more than ever, customers are empowered to expect more from businesses and get more in return. Customers expect flexibility across channels and a consistent experience no matter how they reach out. Be customer centric. Putting it all together.

Omni-Channel 130

Omni-Channel Customer Service Strategies Training Customer Service 130

CSM Magazine

APRIL 13, 2023

Excellent customer service is the backbone of any successful business, and it relies on a team of motivated, engaged, and well-coordinated professionals. Team bonding is essential to building a high-performing customer service team. Retreats can include activities such as hiking, team-building exercises, and workshops.

Engagement 52

Engagement Customer Service Exercises Groups 52

Kustomer

JUNE 6, 2023

Customer trends are constantly shifting based on the needs and wants of the modern buyer, but solving issues promptly, personalized customer service, embracing digital technology and proactive support are key customer service expectations that dominate CS in the financial services industry.

Financial 98

Financial Company Customer Service Tips 98

ShepHyken

NOVEMBER 9, 2023

She writes about the five ways to become an effective and efficient customer service manager. Perhaps you’re thinking of trying to move up the ranks of your organization to become a customer service manager, or perhaps you already are one but want to hone your skills. Either way, this article is for you.

Customer Service 55

Customer Service Management Exercises Leadership 55

Kustomer

FEBRUARY 17, 2022

What Is Customer Service Burnout? Customer support jobs are stressful due to time pressures, complex problems and potentially frustrated customers. Customer service burnout can happen more frequently than in other areas of work. What Are the Common Causes of Burnout in Customer Service Agents?

Tips 97

Tips Customer Service Exercises Omni-Channel 97

CSM Magazine

AUGUST 9, 2023

Customer service agents are the face of your company and can make or break your business. If your team is not motivated, it can affect the overall quality of the service you provide. In this article, we will look at ten easy ways to motivate your customer service team.

Customer Service 52

Customer Service Exercises Resources Feedback 52

Blake Morgan

AUGUST 1, 2023

             Marketing is often thought of as everything that happens before a sale; customer service is everything that happens after. But according to Allan Dib, best-selling author of The 1-Page Marketing Plan , customer service is marketing. Increase customer lifetime value.

Sales 52

Sales Customer Service Marketing How To 52

Kustomer

JULY 6, 2023

As CMO of Kustomer, I have shadowed many customer service agents, doing hundreds of ride-alongs and stakeholder interviews, many of them with individuals from this rising generation. Work is the one area where customer service agents do not get much support from AI. The workforce is rapidly changing. I know I was.

Customer Service 98

Customer Service Exercises Chatbots System 98

Who's Your Gladys?

DECEMBER 2, 2014

Coffee keeps me functioning and my dogs keep me walking, aka getting the exercise I need to stay healthy. Customer Service Dissatisfied customer Lori Jo Vest Who''s Your Gladys? customer service article customer service training defective product returns'

Policies 198

Policies Customer Service Exercises Customer Service Training 198

ShepHyken

JULY 1, 2019

Each week I read a number of customer service and customer experience articles from various resources. Is Customer Service The Same As Customer Experience? My Comment: What’s the difference between customer service and customer experience? Here are my top five picks from last week.

Customer Journeys 120

Customer Journeys Customer Service Exercises B2C 120

CX Accelerator

FEBRUARY 3, 2018

Using DiSC in a customer service context to enhance both the customer and the agent experience. There is a plethora of training options available to service leaders who are looking to enhance the communication skills of their agents. Enhanced Agent to Agent Dialog – Customer Service is a team sport.

Interaction 140

Interaction Customer Service Sports Communication 140

ShepHyken

AUGUST 28, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: Many have said that customer service and CX are the new branding. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 62

Customer Service Customer Journeys Customer Satisfaction Social Media 62

ShepHyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.

Customer Service 62

Customer Service Tips e-support B2C 62

Kustomer

NOVEMBER 1, 2021

In this episode of Customer Service Secrets, Gabe Larsen is joined by Paolo Fabrizio, author, speaker, and customer service expert, to discuss digital customer service. By learning to leverage these platforms and channels, businesses will notice an increase in customer satisfaction.

Customer Service 97

Customer Service Social Media Customer Journeys Course 97

PeopleMetrics

AUGUST 31, 2018

Customer service (CS) is critical for delivering a great customer experience (CX). Customer service is part of the overall customer experience, not the entire customer experience. It is vital to understand the difference between CX and CS as you implement Voice of the Customer (VoC).

CEM 117

CEM Customer Service Touchpoint Exercises 117

CSM Magazine

MARCH 27, 2023

Customer service Employees in customer service typically respond to inquiries from customers via email or phone and resolve issues. Customer service is present in a variety of industries from retail and travel to payment providers and fast withdrawal casinos.

Customer Service 52

Customer Service Advertising Exercises Healthcare 52

Who's Your Gladys?

APRIL 4, 2016

Customer service is like exercise – do it right, and you see results. If it was, everyone would have six-pack abs and a stellar customer-focused culture. Want to pass the customer focus fitness test? The post Does Your Business Pass the Customer Service Fitness Test? It’s simple.

Customer Service 100

Customer Service Exercises Culture Customer Focused 100

Kayako

JULY 28, 2016

One of the hardest parts about hiring is knowing those on the job skills that are so important in customer service. You want to know if your candidate has the ability to: Grow customer loyalty. Nurture a close-knit customer community. Win new customers by removing barriers and reassuring potential buyers.

Customer Service 120

Customer Service Exercises Customer Service Representative Culture 120

delighted

MARCH 9, 2021

Exceptional customer service turns new customers into promoters and promoters into returning loyalists. Let’s take a look at additional data behind why improving customer service should always be a foundational business goal. We’ll also provide some tips on building an impeccable customer service strategy.

Customer Service Strategies 59

Customer Service Strategies Customer Service Self Service Strategy 59

ShepHyken

MARCH 14, 2022

Each week I read many customer service and customer experience articles from various resources. Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. If you haven’t done this exercise before, it’s time. Here are my top five picks from last week.

Customer Journeys 73

Customer Journeys Customer Service Call Center Entertainment 73

Who's Your Gladys?

FEBRUARY 4, 2015

Customer service is like exercise – do it right, and you’ll see results. If it was, everyone would have six-pack abs and a stellar service culture. Want to pass the customer service fitness test? Customer Service Articles customer service training' It’s that simple.

Customer Service 100

Customer Service Exercises Customer Service Training How To 100

CX Journey

AUGUST 22, 2017

The customer experience is an area of obsession for many organizations today, and some of them are doing a better job of delivering on it than others. Let me first take a step back, though, and define a two often-misunderstood terms - namely, customer experience and customer service - to ensure that we're all on the same page.

Customer Journeys 135

Customer Journeys Customer Service Customer Experience Call Center 135

Kustomer

JANUARY 7, 2022

Customer service can be a challenge in any type of business, but the last two years have created unprecedented obstacles and shifting circumstances across industries around the world. Why Customer Service for Subscription-Based Business Is Crucial. The Customer Service Bow on Top.

Customer Service 97

Customer Service Self Service e-support Automotive 97

Esteban Kolsky

JANUARY 28, 2019

That was the first of a three-webinar series on the challenges affecting customer service these days and for the next couple of years. The first webinar was on the evolving role of customer service and how it is going to look in the next decade. In these terms, the conversation about adopting the cloud is a no-brainer.

Customer Service 112

Customer Service ROI Exercises Course 112

ShepHyken

AUGUST 8, 2018

Some people are just naturally good at providing great customer service. Just a few weeks ago I went through an exercise and one of the questions was about my “entrepreneurial DNA.” I realized that there was a point in my life that I could look back and say, “That’s when I knew I was passionate about taking care of customers.”

Customer Service 87

Customer Service Exercises Customers Banking 87

C3Centricity

OCTOBER 22, 2018

I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! So here are my seven learnings about customer service excellence: 1. Is that how your own customer care centre exchanges feel?

Healthcare 202

Healthcare Consumers Customer Service Company 202

CSM Magazine

MAY 30, 2022

Apple is well known for their outstanding customer service. In this article, we will take a look at some keys ways that Apple provides excellent customer care. From providing knowledgeable support staff to allowing customers to easily contact them, Apple goes above and beyond to ensure their customers are happy.

Customer Service 52

Customer Service Policies Training Exercises 52

Vonage

JANUARY 27, 2016

If you want to improve customer service quality, every decision needs to be made with clients in mind. This is not the way to improve customer service quality! Physical exercise? Obviously not to improve customer service quality. Key learning point to improve customer service quality.

Customer Service 120

Customer Service Airlines Hotels Exercises 120

ShepHyken

SEPTEMBER 23, 2019

Each week I read a number of customer service and customer experience articles from various resources. How To Tell If A Customer Service Agent Will Help You by Christopher Elliott. After all, the title is “How to Tell if a Customer Service Agent Will Help You.”

Customer Journeys 99

Customer Journeys Customer Service B2B Social Media 99

Brad Cleveland Blog

JANUARY 15, 2021

Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a plan that’s really not put to use. You can … The post Customer Service Strategy: Avoid Common Pitfalls first appeared on Brad Cleveland. .” He makes a great point.

Customer Service Strategies 49

Customer Service Strategies Strategy Customer Service Airlines 49

CSM Magazine

AUGUST 7, 2020

What separates great customer service managers from others with similar training? The best customer service managers (CSMs) are masters at multitasking. They perform administrative duties, demonstrate efficient management skills, and manage teams of customer support representatives. Customers are always first.

Exceptional Customer Service 59

Exceptional Customer Service Customer Service Management Rewards Programs 59

Vonage

NOVEMBER 4, 2016

Each week, I send out a Customer Service Tip of the Week email to my subscribers. The idea is to reinforce good customer service skills by starting each week with a specific tip to focus on. Try some light exercise instead coupled with a healthy snack. Customer service gets way easier when your customers like you!

Tips 120

Tips Customer Service Exercises Customers 120