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5 Ways to Leverage Net Promoter Score to Boost Customer Retention

InMoment XI

Not only do returning customers require less introduction to your products and services, but they also tend to spend more than first-time customers, too. One user engagement strategy you can use to boost your customer retention is to make use of the Net Promoter Score (NPS) system. Let’s say you’ve surveyed 100 people.

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How Targeted Surveys Help Improve Your Customer Experience (CX)

InMoment XI

One tool is practically synonymous with the customer experience (CX) industry: surveys. Since the inception of the industry, targeted surveys have been seen as a foundational listening and research tool that leverages strategic questions to collect data from a specific group of customers. How do you get started?

Survey 556
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Use These Survey Questions to Predict and Increase Customer Retention

GetFeedback

When it comes to measuring the probability for a customer to return to a brand and make new purchases, many businesses rely on the typical customer satisfaction (CSAT) survey question: “How satisfied were you with your experience today?”. Here are two very effective (and often overlooked) ways to predict customer retention.

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Developing Surveys to Boost Customer Retention Through Actionable Data

GetFeedback

Develop surveys that will help you gather insights quickly so you can turn that data into focused action plans that accelerate your retention rates. .

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The Secret to Improving Your CX Survey Response Rates

InMoment XI

It is a fact that CX survey response rates have been declining. Additionally, we are being surveyed more and more every day about every mundane thing in our lives. But, with surveys being the lifeblood of nearly all customer experience (CX) programs, what is a CX practitioner to do to improve their CX survey response rates?

Survey 260
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Karen Hertzberg: Improving Customer Retention Through Great Customer Service

Bill Quiseng

What’s better than gaining a new customer? That’s why a high customer retention rate is an important goal for many businesses. Excellent customer service is one of the best ways to achieve this goal. Customer retention supports long-term growth because it creates a loyal customer base.

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Use These Survey Questions to Predict and Increase Customer Retention

GetFeedback

Use these two very effective (and often overlooked) survey methods to predict customer retention.