Customer relationships Customer Retention Customer Success Roadmap 
SurveySensum
DECEMBER 22, 2022
And that’s why 82% of companies say that retaining a customer is less expensive than acquiring a new one. That’s why focusing on customer retention is important and a lucrative VOC program helps you achieve it. . Let’s deep dive into this and understand how you can use the VOC program to improve customer retention.
Gainsight
OCTOBER 5, 2022
And we’d like to take that idea one step further—during an economic downturn it is vital that customer success teams continue to proactively build relationships. With new sales stagnant or declining, SaaS companies have to be laser-focused on customer retention, advocacy, and expansion to buck the downtrend and maintain growth.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Totango
AUGUST 29, 2019
When you retain a customer, you’ve won a valuable patron who will be far likelier to want future sales or try new products. . So, don’t focus solely on hunting up one-time customers. Apply a few key customer retention optimization strategies to build deep, lasting customer relationships.
Education Services Group
MAY 28, 2021
Let’s talk Customer Success Plans. What’s a Customer Success Plan, you ask? Well, let’s just say it’s the wind beneath your customer’s wings. It’s the recipe for their success. My amazing metaphors aside, Customer Success Plans are essentially the “what” and “how” of delivering on your CS strategy.
TeamSupport
SEPTEMBER 28, 2018
The job to communicate both the good and the bad about your SaaS product to your existing customer base often falls on the customer success team. Don’t have a customer success team built up and fully thriving in your business?
CustomerSuccessBox
DECEMBER 4, 2018
That means the customer needs to renew their contract more than once. Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are. You may believe that if the customer does not have any problem, the customer will renew the contract.
SmartKarrot
OCTOBER 31, 2022
Role: Senior Customer Success Manager Location: Remote, United States Organization: Sigma Computing As a Senior Customer Success Manager, you will manage the customer lifecycle for Sigma accounts. Provide customer onboarding and monitor for effectiveness.
Expert insights. Personalized for you.
52 
Let's personalize your content