ModSquad

MAY 13, 2021

Every interaction with your customer is an opportunity to build your connection and inspire a sense of loyalty with them. Creating loyal customers is more essential to your ecommerce business plan than attracting new buyers. It can cost five times more to attract a new customer as it does to retain existing buyers.

Ecommerce 119

Ecommerce Loyalty Brands Rewards Programs 119

InMoment XI

OCTOBER 31, 2023

In the fast-paced world of customer service, call center management plays a pivotal role in ensuring efficient operations, customer satisfaction, and improving the customer experience. Understanding the ins and outs of call center management is crucial for both seasoned professionals and newcomers to the field.

Call Center 260

Call Center Strategy Management First Call Resolution 260

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Steve DiGioia

MAY 1, 2023

It’s the age-old mantra: “ Provide great service and customers will come.” Here are 4 Reasons Why Great Service is a Trap That Will Ruin Your Business Great Service is Expected Customers expect a certain level of service when they interact with any business. ” But is that really true?

Loyalty Programs 162

Loyalty Programs Social Media Loyalty Innovation 162

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Reviewing your existing CX strategy is a good place to start.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

CSM Magazine

JULY 10, 2023

Creating loyal customers is a difficult goal to achieve. That’s why it’s important to nail your customer service emails. Customer service can make or break your chance to convert a prospect into a loyal customer. Check out our blueprint for becoming a customer service rockstar for more on this.

Loyalty 52

Loyalty Tips Customer Service Self Service 52

Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.

Strategy 232

Strategy How To Wait Times Customer Satisfaction 232

CSM Magazine

JULY 28, 2021

Customer intelligence (CI) is the process of understanding the specific needs of your customers and analyzing all the data you have on them to serve them better, driving customer satisfaction and loyalty. Customer intelligence is an essential component of customer relationship management (CRM).

Loyalty 52

Loyalty CRM How To Customer Relationship Management 52

LoyaltyPlus

APRIL 8, 2022

Currency Alliance is on a mission to create a Global B2B Loyalty Marketplace, with an extraordinary platform that any company can use to create their own loyalty ecosystems with complementary brands – regardless of size, industry, geographic location, and incumbent technology. Contact: Len Lubbe.

Loyalty 52

Loyalty Airlines Customer Relationship Management Loyalty Programs 52

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Connections 96

Connections Chief Customer Officer Customer relationships Customer Relationship Management 96

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Customer Retention 100

Customer Retention Software Customer Success CRM 100

SmartKarrot

SEPTEMBER 2, 2021

It is imperative to maintain customer relationships and retain subscribers. A SaaS company with an increasing attrition rate often misses out on a key component of customer success. We are aware that success in the modern business world is dependent on “relationships”. What is a Customer Success Platform?

Customer Relationship Management 10

Customer Relationship Management Customer relationships Customer Success Management 10

ProProfs Chat

OCTOBER 25, 2019

With so many options in the market, brands find it challenging to cultivate long term business relationships with their customers. With strong customer relationships in place, a business gets to: Increase customer base. But for a brand to reach that level, earning long-term loyalty becomes a thriving factor.

Customer relationships 56

Customer relationships Loyalty Programs Loyalty Sports 56

CX University

MAY 6, 2024

Getting customer feedback is instrumental in determining if the customer experience is a positive one. Real-time feedback, which captures customer sentiment and insights immediately after an interaction, is a powerful tool in the CX arsenal.

Survey 52

Survey Touchpoint Competitive Advantage Feedback 52

LoyaltyPlus

MAY 11, 2022

Fortunately, operations have resumed with airlines looking for more creative ways of re-engaging with customers. This is where the LoyaltyPlus FrequentFlyer solution can become an enabler for the aviation industry to leverage cost-effective loyalty and customer relationship management (CRM) functionality for specific markets.

Airlines 52

Airlines Loyalty Self Service Travel 52

TechSee

JULY 24, 2023

No More Hold Music If your world is the call center and customer service, every second counts. The moments customers spend on hold shouldn’t be wasted. They hold immense potential for you not only to capture crucial information but also to turn the dreaded hold time into a positive customer experience.

Call Center 109

Call Center First Call Resolution Data CRM 109

SmartKarrot

SEPTEMBER 2, 2021

It is imperative to maintain customer relationships and retain subscribers. A SaaS company with an increasing attrition rate often misses out on a key component of customer success. We are aware that success in the modern business world is dependent on “relationships”. What is a Customer Success Platform?

Customer Relationship Management 10

Customer Relationship Management Customer relationships Software Customer Success 10

Service Untitled

MARCH 23, 2011

Businesses grow as more customers come aboard, and that constant search for new clients is the life jacket for success. Of course building relationships with new customers are paramount; the hard part is taking the leads and transforming them into customers. photo credit: gwydionwilliams.

Customer Relationship Management 48

Customer Relationship Management Customer relationships Management Social Media 48

CSM Magazine

MAY 10, 2024

Understanding customer expectations is paramount in the landscape of financial services, where consumer trust and satisfaction are key to retaining clientele and maintaining a competitive edge. In this sector, customer experience ties directly to the perception of the institution’s reliability and expertise.

Financial 52

Financial Customer Expectations Strategy Banking 52

CloudCherry

AUGUST 17, 2018

It’s the constant and unending focus on the customer experience. The customer plays such a crucial role that organizations rely on customer data and analysis to best understand customer behavior and what gets them all the way to the end of the sales funnel. Customer Experience Management (CEM). What is CRM?

CEM 281

CEM CRM Customer Relationship Management Customer Experience Management 281

LoyaltyPlus

MARCH 23, 2022

This has empowered us to upgrade our passenger loyalty programme to provide a practical solution for the cargo side of the airline business,” says Frik van der Westhuizen, Marketing Director at leading independent customer relationship management company LoyaltyPlus. Website: [link]. Facebook – [link].

Airlines 52

Airlines Loyalty Self Service e-support 52

C3Centricity

AUGUST 2, 2021

If customer is willing to discuss the competition, the insight will be valuable in how you compare to the competition as well as the best of class vendor. The Customer Loyalty Wheel ™. The following is how we look at customer satisfaction, loyalty and creating and Raving Fans. Be easy to do business with.

Customer Relationship Management 178

Customer Relationship Management CRM NPS Loyalty 178

CSM Magazine

MARCH 22, 2024

Customer service processes have evolved dramatically with the advent of advanced workflow automation tools. These innovations provide a robust solution to the age-old challenges of managing customer interactions efficiently.

Tools 52

Tools Customer Service CRM Customer Relationship Management 52

ModSquad

MAY 13, 2021

Every interaction with your customer is an opportunity to build your connection and inspire a sense of loyalty with them. Creating loyal customers is more essential to your ecommerce business plan than attracting new buyers. It can cost five times more to attract a new customer as it does to retain existing buyers.

Ecommerce 52

Ecommerce Loyalty Brands Rewards Programs 52

Comm100

MAY 4, 2023

However, there is one factor that can be lost within digital banking which many customers still long for. Real time communication Live chat lets banks communicate with customers in real-time, providing immediate assistance and support. Personal, human interactions. This is where live chat comes in.

Banking 130

Banking Customer Experience Multi-Channel Video 130

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Connections 62

Connections Chief Customer Officer Customer relationships Customer Relationship Management 62

Experience Investigators by 360Connext

NOVEMBER 19, 2014

“I love what you say about caring about your customer’s experience! We get it when we’re customers. We know the dread we feel when we need to make a customer service call over a problem with billing. We are told to focus on our small piece of the customer puzzle. Because in truth, we do get it.

Customer Service 257

Customer Service Company Customer Relationship Management Hospitality 257

ShepHyken

NOVEMBER 25, 2022

This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service.

Customer Service 78

Customer Service Rewards Programs Customer relationships e-support 78

LoyaltyPlus

SEPTEMBER 1, 2021

The focus now moves to how operators can differentiate themselves by adding customer value instead of just trying to sell to them. More than that, in these times of no-contact, those service providers who have the most engaging (and customer-centric) digital environments will be the ones that benefit most.

Loyalty 52

Loyalty Airlines Hospitality Hotels 52

Experience Investigators by 360Connext

OCTOBER 17, 2023

I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Experience Investigators by 360Connext

NOVEMBER 20, 2014

In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. Earlier this month, Thomasz Tungaz, a venture capitalist at RedPoint, published a blog titled “Why your SaaS Startup Needs a VP of Customer Success Sooner than you Might Think”.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

LoyaltyPlus

MAY 18, 2020

Experts within the retail space have long believed 2020 will be a significant year of development, with loyalty at the core of digital commerce. LoyaltyPlus believes one of the main aspects to emerge from this global health crisis is that loyalty programs will evolve to match a very different trading environment.

Loyalty 52

Loyalty Brands Airlines Tourism 52

LoyaltyPlus

MAY 18, 2020

Experts within the retail space have long believed 2020 will be a significant year of development, with loyalty at the core of digital commerce. LoyaltyPlus believes one of the main aspects to emerge from this global health crisis is that loyalty programs will evolve to match a very different trading environment.

Loyalty 52

Loyalty Brands Airlines Tourism 52

LoyaltyPlus

APRIL 9, 2021

The scenario is played out in customer reward and loyalty programmes, a facet of commerce that has been forced to evolve with constantly changing customer needs. The site references ‘the attention economy’ and the need to be relevant and deliver an experience for the customer that offers lasting value.

Loyalty 40

Loyalty Consumers Meeting Customer Relationship Management 40

LoyaltyPlus

MARCH 10, 2021

The COVID-19 pandemic has revolutionised business operations the world over, and forever changed the way markets engage with customers and how consumers deal with brands. LoyaltyPlus agrees with the notion that today markets are impacted by lockdown conditions and social distancing putting customer loyalty to the test.

Loyalty 52

Loyalty e-support Retail Advertising 52

LoyaltyPlus

FEBRUARY 22, 2021

To help business owners navigate through daily challenges, maintain service levels and roll-out effective loyalty programmes, LoyaltyPlus has identified several key risks in 2021. The leading independent customer relationship management company says being aware of risks is the first step in successfully avoiding them.

Loyalty 52

Loyalty Financial Customer Relationship Management Touchpoint 52

NobelBiz

JANUARY 24, 2023

January 2023 Customer Relationship Management (CRM) is a strategy businesses use to manage interactions with existing and potential customers. CRM aims to improve customer satisfaction and loyalty [.] NobelBiz | Blog How to measure the Efficiency of a CRM Strategy in Contact Centers Published on 24.

Contact Center 59

Contact Center CRM Measurement Strategy 59