Customer Bliss

NOVEMBER 9, 2017

There’s a continuing focus on brands improving customer experience to lead customer-driven growth. I’d like to share some of the most popular and most-shared content from the Customer Bliss blog. A beloved company understands that a good apology strengthens the bond between customers and the company.

Trends 204

Trends Customer Experience Customer Insights Customers 204

SAP Customer Experience

JULY 4, 2023

Labs Talk #labstalk is a series of interviews over innovative topics, with customers, colleagues and partners, but also renowned industry experts. The showbroadcasting live every other Wednesday on the SAP Customer Experience LinkedIn channel.

Customer Engagement 74

Customer Engagement Engagement Innovation Customers 74

Kustomer

APRIL 2, 2023

It’s a question we wrestle with everyday at Kustomer, trying to stay ahead of consumer trends and ensure the experience our customers can offer is best-in-class, both in quality and efficiency. If you’d like to join the Kustomer AI Labs beta, reach out to your account team for access, we hope you join us for the ride!

CRM 98

CRM Chatbots Trends Consumers 98

AWS Machine Learning

AUGUST 28, 2023

The students used Amazon SageMaker Studio Lab , which is a free platform that provides a JupyterLab environment with compute (CPU and GPU) and storage (up to 15GB). We were thrilled to help the next generation of builders explore machine learning and experiment with its capabilities. This is the first year we used SageMaker Studio Lab.

Conference 68

Conference Data Analysis Culture 68

AWS Machine Learning

OCTOBER 5, 2023

These models can be used for question answering, summarization, translation, and more in applications such as conversational agents for customer support, content creation for marketing, and coding assistants. The following table shows the configuration and throughput results of the Llama 7B fine-tuning experiment. 4096 2 8 4 1 256 7.4.

Training 95

Training e-support Conference System 95

Beyond Philosophy

AUGUST 20, 2020

We can see this concept manifest in customer reviews and advertising response behavior. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. . The focus was on customer-generated reviews, like restaurant reviews.

Study 349

Study Transportation Survey Technology 349

Customer Bliss

DECEMBER 28, 2017

As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. If you’re ever in need of a bit of inspiration or guidance for your customer experience implementation, this is the content you can come back to time after time.

Self Service 141

Self Service Customer Experience Chatbots Chief Customer Officer 141

CX Accelerator

NOVEMBER 26, 2021

As I like to say, "life is made up of experiences." We asked our CX Accelerator leaders to let us know an experience they were thankful for this year. I’m grateful for the experience I had this year working on a really interesting project with Shane Goldberg. What experience are you grateful for this year? Keith Kmett.

Hospitality 182

Hospitality Travel Healthcare Conference 182

CX Accelerator

NOVEMBER 26, 2021

As I like to say, "life is made up of experiences." We asked our CX Accelerator leaders to let us know an experience they were thankful for this year. I’m grateful for the experience I had this year working on a really interesting project with Shane Goldberg. What experience are you grateful for this year? Keith Kmett.

Hospitality 182

Hospitality Travel Healthcare Conference 182

QuestionPro Audience

SEPTEMBER 5, 2017

If you haven’t been docked in a space lab for the past 30 years, I’m sure you’ve been asked to complete a customer satisfaction survey, after a recent shopping experience, whether online or offline. Customer satisfaction surveys are all the rage for a reason. In essence, the overall survey results can be largely skewed.

Customer Satisfaction 326

Customer Satisfaction Survey Customer Retention Measurement 326

Centriam Customer Experience Lab

SEPTEMBER 26, 2018

Editor’s note: We have already discussed in our CX Lab about the importance of making things easier for customers. But as we talk to more and more CX professionals, we are finding a strong hunger for more examples of how to simplify experiences for customers.

Banking 150

Banking Survey Examples Customer Experience 150

Centriam Customer Experience Lab

MARCH 15, 2018

The Mall of America delights patrons with a chatbot creating a high-tech, engaging retail customer experience. With the increase in online shopping and questions whirling around the relevancy of brick and mortar shopping malls, our local retail icon, Mall of America, welcomed a new chatbot named Pepper.

Chatbots 170

Chatbots Retail Connections Customer Experience 170

Lumoa

NOVEMBER 17, 2022

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. Customers search for easy shopping solutions on clear, engaging websites. Customer Experience in E-commerce Trend Predictions for 2023. trillion by 2025.

e-support 208

e-support Customer Experience Social Media Chatbots 208

AWS Machine Learning

JUNE 22, 2023

Working with AWS, Light & Wonder recently developed an industry-first secure solution, Light & Wonder Connect (LnW Connect), to stream telemetry and machine health data from roughly half a million electronic gaming machines distributed across its casino customer base globally when LnW Connect reaches its full potential.

Hospitality 81

Hospitality Metrics Automotive Connections 81

AWS Machine Learning

DECEMBER 12, 2023

Pre-training and fine-tuning experiments We demonstrate the pre-training of GPT-NeoX and Pythia models on AWS Trainium using Neuron NeMo library for 10k iterations, and also show fine-tuning of these models for 1k steps. About the Authors Gaurav Gupta is currently an Applied Scientist at Amazon Web Services (AWS) AI labs.

Training 94

Training Meeting Conference Financial 94

NICE inContact

AUGUST 30, 2016

Here are five ways to get ready to transform customer experiences at ICUC 2016: 1. Check out our agenda to customize your ICUC experience. User Experience Lab. We continually look for feedback to improve our solutions to help you define and enhance the user experience. Technical Training.

Customer Experience 195

Customer Experience Contact Center Conference User Experience 195

AWS Machine Learning

APRIL 8, 2024

In this post, we discuss the new custom metadata filtering feature in Knowledge Bases for Amazon Bedrock, which you can use to improve search results by pre-filtering your retrievals from vector stores. With this feature, you can now supply a custom metadata file (each up to 10 KB) for each document in the knowledge base.

Knowledge Base 101

Knowledge Base Strategy Examples Meeting 101

West Monroe

SEPTEMBER 28, 2023

About the Episode In episode 2 of "This is AI," hosts EJ , Erik Brown , and Ryan Elmore discuss the application of generative AI across industries, exploring the challenges organizations face when choosing between pre-built and custom solutions. EJ Director, Product Experience & Engineering Lab

Technology 52

Technology Government Innovation Data 52

CX Accelerator

JANUARY 11, 2021

The all-too-sudden and tragic passing of former Zappos CEO, Tony Hsieh has sent a ripple through the business world, and the customer experience (CX) community is no exception. In the past, I’ve often chuckled upon reading about Zappos in a book or hearing the name mentioned in a keynote address as a model for customer-centricity.

Return on Investment 266

Return on Investment Culture Customer Centricity Ecommerce 266

Customer Bliss

SEPTEMBER 28, 2017

As I’ve been doing more episodes of my customer experience podcast , I’m increasingly hearing more stories about omni-channel collaboration and experiences. Much attention is paid in CX to “front-end operations,” such as marketing and merchandising and communicating with the customer. I love that.

Omni-Channel 250

Omni-Channel Competitive Advantage Retail Conference 250

Beyond Philosophy

AUGUST 4, 2022

Dr. Turner founded TRAP LAB (Technology Race and Prejudice LAB) intending to expose the inherent biases about race and racism that have mixed into the foundations of marketing, market places, consumer technology, and market research. They have a weekly lab meeting that will resume in September, and he invites our audience to join.

System 148

System Social Media Video Technology 148

AWS Machine Learning

APRIL 18, 2023

However, the team historically employed a rule-based curation method to recommend jobs throughout its user experience, which doesn’t allow members to get job recommendations personalized to their individual experience, expertise, and interests. “To It should be an easy process.

Metrics 71

Metrics Healthcare Groups Automotive 71

NICE inContact

JULY 5, 2019

I’ve just returned from Las Vegas where I attended my first visit ever to Customer Contact Week – it’s the world’s largest customer contact event, in its 20th year. For the uninitiated, CCW is like those popular comic book fan conventions – except, instead of comic books, the hero is THE customer.

Contact Center 139

Contact Center Omni-Channel CRM Innovation 139

ECXO

MARCH 5, 2024

Revolutionize Your Business with Customer-centric Solutions using Design Thinking As we sail through the digital age, organizations worldwide are riding the wave of digital transformation to enhance customer experience. It’s about creating a shift in how businesses operate and deliver value to customers.

Customer Centricity 98

Customer Centricity Competitive Advantage Innovation Customer Journeys 98

SAP Customer Experience

MARCH 2, 2023

Our next SAP Labs Talk episode is all about optimizing business processes for perfect customer experiences. Join us as we welcome Dr. Gero Decker, Co-Founder and CEO of @Signavio, to share his insights on how businesses can streamline their operations and enhance customer satisfaction. Exciting news! Don’t miss out on.

Customer Experience 61

Customer Experience Customer Satisfaction Customers 61

MyCustomer

FEBRUARY 25, 2020

Voice of the Customer 4 ways to give your customers a boardroom presence.

Customer Experience 81

Customer Experience Customers 81

SAP Customer Experience

MARCH 17, 2023

Then you can’t afford to miss the upcoming Labs Talk Community Call on LinkedIn! During this session, we’ll be exploring how web3 technology and decentralised systems are transforming the landscape of Customer Experience (CX). Are you ready to learn about Web3 and Fediverse? As Head of.

System 60

System Technology Customer Experience Customers 60

TechSee

MAY 4, 2023

As we enter the next season of 2023, the field service industry is witnessing a significant shift towards the adoption of artificial intelligence (AI) technologies to address various customer-facing needs. The potential of AI is enormous, ranging from predicting equipment issues to optimizing technician scheduling, among other applications.

Self Service 109

Self Service Customer Satisfaction Technology Training 109

Beyond Philosophy

JULY 30, 2022

and founder of TRAP LAB (Technology Race and Prejudice LAB). Customer Experience Information & Resources. Shaw is Founder and CEO of Beyond Philosophy LLC , which helps organizations unlock growth by discovering customers’ hidden, unmet needs that drive value ($). Complete this short survey.

Consulting 97

Consulting Advertising Technology Financial 97

AWS Machine Learning

MARCH 22, 2024

Contentful is an intelligent composable content platform that allows the creation and management of content to build digital experiences. Contentful is an AWS customer and partner. With this newly launched app, Contentful customers can take advantage of the range of models provided by Amazon Bedrock directly from within Contentful.

Ecommerce 86

Ecommerce Guidelines Software Consulting 86

ECXO

MARCH 21, 2023

Journey Map Your way to Customer Experience Maturity in Just 8 Steps + 12 with CX and EX Customer experience culture is a set of values, beliefs, and behaviors that a company adopts in order to create a customer-centric culture. Based on the company ‘’mindset’’ and approach. In the end, everything is connected.

B2B 98

B2B Customer Experience Roadmap Culture 98

Inbenta

NOVEMBER 3, 2022

Artificial intelligence (AI), Neuro-Symbolic AI , and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices. In the age of digital customer experience, customers expect fast and convenient interactions. And for good reason.

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

AWS Machine Learning

DECEMBER 20, 2022

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. name of s3 bucket s3_bucket_uri = " " # the s3 location you want to store results processed_folder = f"s3://{s3_bucket_uri}/experiments/neptune-export/".

Entertainment 88

Entertainment Training Advertising Data 88

Comm100

FEBRUARY 19, 2021

Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Customers have more power than ever to get their voice heard and listened to.

Customer Experience 334

Customer Experience Consumers Study Brands 334

AWS Machine Learning

OCTOBER 31, 2023

In particular, they are routinely used to store information related to customer accounts. To best serve their customers’ needs, Schneider Electric needs to keep track of the links between related customers’ accounts in their ERP systems. See the following example: Question: Who is the parent company of One Medical?

System 98

System Healthcare Analytics Examples 98

Beyond Philosophy

NOVEMBER 29, 0002

London’s iconoclastic experience-entrepeneur and renowned pop-up bar-and-restaurant maestro Sebastian Lyall, 31, has kicked the bar of unusual dining experiences in London up a few notches lately with the announcement of his latest venue, Bunyadi. He called his bar-in-an-RV ABQ London, in homage to Alberquerque, the Breaking Bad set.

Customer Experience 113

Customer Experience Fashion Customers Consulting 113

Customer Bliss

MAY 3, 2016

In this episode, Scott Dille of Northern Trust discussed his unusually broad Customer Executive Leadership role, and his path for leading an experience transformation. Scott is senior vice president of both partner (employee) and client experience. Improving the partner and customer experience. About Scott Dille.

Chief Customer Officer 100

Chief Customer Officer Leadership Video Customer Experience 100