Customer Confidence Customer Experience Customer Focused Interaction 
Kerry Bodine
JUNE 7, 2018
We’re often asked how the framework of customer jobs-to-be-done fits with the methodology of customer journey mapping. In other words: Ask not what your customers are doing with you. Instead, ask what your customers are trying to do, period. Your organization is the means by which your customers are achieving an end.
Blake Morgan
JUNE 13, 2023
Most companies understand the importance of their frontline workers interacting with customers daily. But how many will build a customer experience strategy around them? It’s all in the name of trust and customer-centricity. That means providing consistently high-quality customer calls.
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Magellan Solutions
NOVEMBER 27, 2023
Have you heard that 81% of buyers say that experiencing good customer service increases their likelihood of making a repeat purchase ? Exceptional customer service is a guiding light, capturing attention amidst many options. Creating a memorable experience is more important than making sales.
ShepHyken
OCTOBER 18, 2017
Many people think of customer service as a department. If you’ve been following me, you’ll know my belief is that customer service is a philosophy , not a department. Direct interaction can come in many forms. It can be the traditional customer service team who fields questions and complaints.
ShepHyken
MAY 27, 2019
Each week I read a number of customer service and customer experience articles from various resources. Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. CustomerThink) The widespread adoption of mobile has changed the way consumers interact with and perceive the world.
ShepHyken
APRIL 12, 2017
Once the customer service representative came on the call, Cindy briefly described the problem. That said, the entire interaction, including fifteen minutes spent on hold waiting for the rep, was now approaching twenty minutes and thus far nothing had been resolved. What do you think happened when the new customer service rep came on?
ShepHyken
MAY 23, 2017
Megan Singh on How to Create the Best Place to Work and the Best Place for Customers to Buy. What are some ways that you can show your customers, and your employees, that you are truly customer focused? You want to create confidence and trust, because those feelings will convert to customer loyalty.
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