Provide Support
SEPTEMBER 22, 2015
Ponder no longer, as the following infographic has the facts and statistics to show us how important the role of social media in handling customers’ complaints is and allow you to infer how much negative posts can affect businesses. How Social Media Is Affecting Customer Service. Where are the findings you ask?
BlueOcean
MARCH 13, 2020
Choosing an outsourced customer care partner might just be one of the most complex procurement scenarios out there. After all, this is a partner who will hold your brand and reputation in their hands, interfacing with your loyal (and often concerned) customers day in and day out. No boilerplate RFP document will do the job.
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InMoment XI
NOVEMBER 2, 2021
Truly customer-centric companies can easily reach and maintain these percentages. For example, America’s largest cable and home internet provider leverages VoC technology in their regional customer care centers (and are able to prove millions in CX ROI). Eliminating such costs can save companies time, resources, and revenue.
Grade.us
DECEMBER 6, 2018
Start 2019 with a bang by taking advantage of these resources. Great for figuring out what your customers care about. Canva - This app ensures you don't need to hire a graphic designer to put out cool infographics. The Best Content Marketing Ebooks, Whitepapers, Webinars, and Other Noteworthy Resources. Start here.
Russel Lolacher
JUNE 29, 2021
As someone who has worked in public sector customer care for more than a decade, I’ve found that World Social Media Day is a great opportunity to educate your organization about what a social media group does and why it does it for the benefit of the brand and its customers. Resources for More Information.
Ecrion
JANUARY 14, 2021
AI in Banking Customer Care | 2. Chatbots for Banking Customer Service | 5. AI in Banking Customer Care. Using artificial intelligence to handle customer care obligations is commonplace in many different industries. Lending via Artificial Intelligence | 3. Improved Fraud Detection with AI |.
ShepHyken
AUGUST 5, 2019
Each week I read a number of customer service and customer experience articles from various resources. 3 Small Aspects Of ‘Customer Experience’ That Make A Big Competitive Difference by Gary Lyng. Seriously, it is a good look into what customers expect and want from the companies they do business with.
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