ShepHyken

AUGUST 5, 2019

Each week I read a number of customer service and customer experience articles from various resources. 3 Small Aspects Of ‘Customer Experience’ That Make A Big Competitive Difference by Gary Lyng. Seriously, it is a good look into what customers expect and want from the companies they do business with.

Self Service 106

Self Service Customer Service CRM Infographics 106

Russel Lolacher

DECEMBER 10, 2019

.” Over the years, many a branded platform has been launched, with little to no long-term social media customer service strategy… or even a short-term one. It’s been very much about “getting out there” rather than dedicating the time and resources to make it successful. A social media strategy is only half the battle.

Social Media 102

Social Media Customer Service Strategies Strategy Customer Service 102

ShepHyken

AUGUST 29, 2016

Each week I read a number of customer service articles from various online resources. 5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

C3Centricity

SEPTEMBER 3, 2018

My regular searches online include customer service, customer satisfaction, customer care and similar topic areas. I believe they show a serious problem in the business of looking after our customers today. Wikipedia , another online friend of mine, doesn’t have a definition of customer centricity!

Customer Centricity 168

Customer Centricity How To Customer Satisfaction Social Media 168

ShepHyken

JANUARY 15, 2018

Each week I read a number of customer service and customer experience articles from various resources. A Greater Purpose Will Give Your Customer And Employee Experience An Extra Edge by Adrian Swinscoe . Forbes) Historically, customers used to buy the practical benefits of a product or service.

Customer Service 0

Customer Service Survey Infographics Tips 0

Russel Lolacher

JUNE 7, 2021

They find it far more important to DO a platform than BE the experience their customers expect. Though the tact of DOING social isn’t ideal for your customers, it does (sadly) have its benefits for the organization. They’ll care a lot more about your video, announcement, infographic, etc if they care about you.

Social Media 75

Social Media Video Engagement Customer Relationship Management 75