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Ten Ways Peer-To-Peer Lending Companies Can Provide Exceptional Customer Service

CSM Magazine

The peer-to-peer lending industry has grown tremendously over the years, thanks to the innovative approach to financing it brings to borrowers and investors alike. As a peer-to-peer lending company, you want your platform to stand out from the rest, and one way to achieve this is by delivering exceptional customer service.

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The Benefits of Having Human Customer Service Representatives in the Shipping Industry

CSM Magazine

AI-powered chatbots have made significant progress in customer service over the years. However, there is still a lot of room for improvement, especially in the shipping and logistics industry. However, this approach may not always provide customers with the desired level of satisfaction.

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8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing

Magellan Solutions

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.

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Financial Services Reputation Management: Secure Lifelong Customers

InMoment XI

Since finances are such a personal part of our lives, consumers in the industry are the most withholding of their trust. Why Reputation Management Matters in the Financial Service Industry? This can be done in a variety of ways, and you are going to need effective strategies that resonate with your customers.

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The Customer-Centric Compass

CSM Magazine

These exemplars go beyond mere customer satisfaction they prioritize customer delight, setting a remarkable standard in the business world. a name synonymous with innovation, also shines as a beacon of exceptional customer service. Apple Inc.,

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Customer Service Tools: 6 Chat Software to Improve Support

Helpware

Exceptional customer service is key to curating an industry-leading reputation. Positive public perception is key to fostering an expansive, loyal customer base. An expansive, loyal customer base is key to a healthy bottom line. So, how do we achieve exceptional customer service?

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The Role of NPS in the Banking Industry

SurveySensum

NPS allows you to benchmark the bank’s performance with competitors across the industry. Banks can improve their service by identifying and addressing the concerns of detractors and passives. This can help increase customer lifetime value and reduce customer churn. But these are all general benchmarks.

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