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Customer Service Trends in the Hotel Industry

CSM Magazine

As hospitality professionals, you’re likely aware that exceptional customer service is no longer just a nice-to-have—it’s a must. They recently implemented a system where repeat guests receive a customized itinerary based on their past activities and preferences.

Hotels 52
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Ten Ways Peer-To-Peer Lending Companies Can Provide Exceptional Customer Service

CSM Magazine

The peer-to-peer lending industry has grown tremendously over the years, thanks to the innovative approach to financing it brings to borrowers and investors alike. As a peer-to-peer lending company, you want your platform to stand out from the rest, and one way to achieve this is by delivering exceptional customer service.

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The Benefits of Having Human Customer Service Representatives in the Shipping Industry

CSM Magazine

AI-powered chatbots have made significant progress in customer service over the years. However, there is still a lot of room for improvement, especially in the shipping and logistics industry. However, this approach may not always provide customers with the desired level of satisfaction.

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8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing

Magellan Solutions

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.

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Financial Services Reputation Management: Secure Lifelong Customers

InMoment XI

Since finances are such a personal part of our lives, consumers in the industry are the most withholding of their trust. Why Reputation Management Matters in the Financial Service Industry? This can be done in a variety of ways, and you are going to need effective strategies that resonate with your customers.

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Why Metrics Aren’t Everything for Delivering Exceptional Customer Service

Joe Rawlinson

In the last decade, there has been an influx of customer experience platforms that all offer the ability to capture data and give actionable insights to deliver exceptional customer service. Of course, companies need to determine the right type of qualitative research based upon their industry and customer type.

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The Customer-Centric Compass

CSM Magazine

These exemplars go beyond mere customer satisfaction they prioritize customer delight, setting a remarkable standard in the business world. a name synonymous with innovation, also shines as a beacon of exceptional customer service. Apple Inc.,