Oracle

JULY 7, 2020

With so many more people at home working, studying, and finding entertainment across devices, the way consumers are behaving and interacting with brands is changing. Here are 3 key areas where consumer behavior is shifting, and how you can modify your strategy to accommodate. Consumer spending centers on essentials.

Consumers 98

Consumers Entertainment Fashion Ecommerce 98

ThriveableBiz

NOVEMBER 13, 2023

Customer-driven innovation to scale -up your business To scale-up your business you have to be focused on what the customer wants and needs. You have to be different and innovative. If your innovation isn’t anchored in their emotional needs, beyond the purely rational, it’s not going to give you the growth you’re looking for.

Innovation 52

Innovation Entertainment Customers Customer Focused 52

NetBase

JUNE 5, 2020

The time is ripe to innovate the way movies and TV are seen. In this trend analysis, we’ll share consumer and market intelligence around: Top shows shifting to meet consumer desires for varied experiences in entertainment. AT&T, HBO Max, Peacock, Hulu and Quibi offer ways for brands to reach more consumers.

Innovation 73

Innovation Brands Social Media Advertising 73

Oracle

JANUARY 8, 2019

Today’s consumers have more choices about how they watch movies, from going to their nearest theater to streaming a movie to their smartphone. Combined, consumers will enjoy a viewing experience that surrounds them and features that put them in the middle of the action. Movie theaters get more immersive.

Innovation 78

Innovation Entertainment Report Consumers 78

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? No matter where a retailer’s focused on immediately, the evolving last mile will be a key focus of retail innovation in 2020.

Retail 76

Retail Innovation Self Service Conference 76

GlowTouch

MARCH 1, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Connected Cars: How Their Evolution Impacts Consumers & Businesses. The Luxury of Entertainment & Convenience. After practical needs, entertainment and convenience are two of the biggest themes in connected cars.

Connections 52

Connections Consumers Entertainment Travel 52

CSM Magazine

APRIL 20, 2021

After the COVID-19 pandemic, consumer habits have transformed significantly. Social distancing and stay-at-home regulations have forced whole consumer segments to shop differently. A few months into COVID-19, consumer shopping online has increased across different sectors. What Are Consumer Insights?

Consumers 52

Consumers Advertising Trends Entertainment 52

Oracle

APRIL 10, 2020

Over 60% of Millennials and Gen Z consumers stream video daily, according to a 2018 Deloitte study. Some of the world’s most popular streaming services include Netflix, iQiyi, Tencent Video, Youku, and Amazon Prime Video, and beyond these services, there’s plenty of video content at the fingertips of consumers.

Innovation 52

Innovation Trends Entertainment Video 52

delighted

JUNE 3, 2021

Consumer spending plunged amidst lay-offs and shelter-in-place orders. Niche and boutique stores without an online presence suffered the most, as consumers migrated to big box stores and online shopping to satisfy all their shopping needs in fewer trips. However, this decrease in spending did not affect all retailers equally.

Omni-Channel 98

Omni-Channel Retail Consumers Trends 98

CSM Magazine

MARCH 5, 2024

They have beaten numerous restrictions and, in doing so, achieved the ability to provide access to gaming as a form of entertainment across a multitude of regions. The Distinctive Approach of Sweepstake Casinos A sweeping business model sets this new breed of online entertainment entities apart from others in the industry.

Industry 52

Industry Entertainment Social Media Government 52

Oracle

SEPTEMBER 30, 2020

Changing consumer behaviors demanded digital acceleration. Some CX changes have been embraced by consumers as increased flexibility, personalization, and choice. Blending education, interactive product support, and enhanced content help to reshape consumer expectations about what makes a great digital shopping experience.

Innovation 49

Innovation Entertainment Hospitality Consulting 49

Horizon CX

DECEMBER 1, 2023

let’s explore a couple of real-world examples that illustrate the crucial link between CX and strategic goals: Amazon: Customer-Centric Innovation for Market Leadership Alignment with Strategic Goals: Amazon’s relentless focus on customer experience is tightly aligned with its strategic goals.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Maru Group

MARCH 16, 2021

By Audra Priluck, Vice President, Media & Entertainment | March 16, 2021. Then we layer on choice-based methodologies to replicate how consumers behave when faced with decisions. By evaluating research issues through both System 1 and System 2 lenses, we provide a connected and holistic view of consumer response.

Sports 52

Sports Innovation Social Media Culture 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Maru Group

NOVEMBER 12, 2020

Maru/Matchbox’s market research technology and media teams have been tracking streaming service trends over several years , but as the market has matured and consumer demand has increased during the pandemic, we decided to take a fresh look at where the streaming market is heading and how consumer behaviors may be shifted over the long-term.

Consumers 52

Consumers Entertainment Video Trends 52

Alida

JUNE 6, 2018

This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. Adidas has brought together its brand, media and digital teams so they’re all focused on creating a better consumer experience.

Apparel 153

Apparel Retail Innovation Entertainment 153

West Monroe

FEBRUARY 13, 2024

Under Don’s leadership, Satisfi Labs has seen significant growth in the sports, entertainment, and tourism sectors, receiving investment from Google, MLB, and Red Light Management. According to a study by creditcards.com, consumers spent $56 billion on attending sporting events over the last year. Does that number shock you?

Sports 98

Sports Tourism Entertainment Technology 98

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For them, there is no “online” or “internet.”

Entertainment 40

Entertainment Social Media Study Online Experience 40

Oracle

JUNE 24, 2019

Keep the iPads charged to entertain kids or make sure that your in-laws can check in with work (again!) The latest innovations like Bose Sleepbuds help block out noise and cover up annoying sounds with soothing, restful ones. However, the logistics can be time consuming. Power up with the AdventureUltra.

Groups 47

Groups Innovation Customer Experience Travel 47

CSM Magazine

APRIL 4, 2024

This sector has experienced an amazing transformation over time, driven by shifting consumer demands and technology advancements. Due to these digital capabilities, clients could easily navigate the casino environment, from making reservations for meals and lodging to researching entertainment options and preferred games.

Customer Service 40

Customer Service Entertainment Exceptional Customer Service Hospitality 40

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Effort Score 52

West Monroe

JANUARY 30, 2023

We talk to Brian Kaminsky, Chief Data Officer and President of Revenue Strategies for iHeartMedia, about how its new virtual entertainment venue, iHeartLand, provides an immersive, always-on community for families, gamers, entertainers and advertisers. It’s a tremendous innovation. That's our mission.

Entertainment 52

Entertainment Advertising Innovation Connections 52

Alida

OCTOBER 4, 2016

Frequent and fun activities are generally more effective than long, time-consuming surveys. More recently, however, it’s embraced other innovative engagement activities. Engagement, not entertainment. Don’t confuse engagement with entertainment. Surprise members with a gift for special occasions.

Engagement 250

Engagement Strategy Entertainment Exercises 250

BirdEye

MAY 3, 2023

And one of the first distinctions you’ll look for when choosing your channel is its ability to reach businesses versus consumers. Channels that help you reach businesses are called B2B (Business to Business) marketing channels, and those that help you reach direct consumers are called B2C (Business to Consumer).

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Optimove

NOVEMBER 15, 2022

Shorter attention spans and limited time to consume content that demands focus for longer than a few seconds. Tip #4: Make it innovative. Gen Z’ers who follow and consume your social content will often extend your brands’ reach by prolifically sharing the content they love with others who may not be on your app. The result?

Tips 105

Tips Gamification Engagement Marketing 105

Second to None

JUNE 21, 2018

So is creating content specifically to educate the customers, entertain them and teach them something interesting and new. Content marketing also makes a company stand out from their competition and gain the notice of the consumer. Time has proven consumers are not interested in reading promotional content.

Loyalty 61

Loyalty Consumers Marketing How To 61

ThriveableBiz

NOVEMBER 13, 2023

For continuous improvements and creative innovations, to stay ahead of your competitors. Your content & ad campaigns are just like any entertainment brand. And actually, is just the sort of hard information many entertainment brands keep in a database of their audience or subscription members, for similar reasons.

Marketing 52

Marketing Entertainment Social Media Course 52

Alida

OCTOBER 27, 2017

consumers are primarily online shoppers , according the National Retail Federation’s quarterly Consumer View. Seeing and touching merchandise is appealing to the consumer, as is the opportunity to engage with other people. In-store inventory innovation secures customer loyalty.

Retail 154

Retail Examples e-support Entertainment 154

Dapresy

FEBRUARY 27, 2018

And, Dapresy is well represented amongst top Canadian research firms and within enterprise market research teams spanning financial, telecommunications, loyalty, government, entertainment, non-profit, and technology – all looking for a more efficient and effective way to report market research data.

Report 40

Report Innovation Telecommunications Marketing 40

Vonage

JUNE 5, 2018

The Walt Disney Company’s brand of entertainment and hospitality has become synonymous with the word “magic,” as it continues to provide some of the most creative, innovative and profitable entertainment experiences and products in the world. How Disney approaches customer service.

Self Service 136

Self Service Company Hotels Entertainment 136

C3Centricity

NOVEMBER 4, 2019

Consumers no longer appreciated being interrupted in their daily lives, if they ever did! Luckily a few other consumer goods companies realised that to satisfy the consumer they had to do things differently. That’s why consumers now often have a portfolio of brands from which they choose in many categories.

Customer Centricity 149

Customer Centricity Brands Advertising Consumers 149

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation? improvement in sales.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Avaya

MARCH 13, 2017

The statistics make it clear: consumers’ expectations for services are climbing year over year. It also means being able to support larger interaction platforms, like on-site kiosks, to innovate the CX with new client-facing functions. To meet these expectations, nearly 90% of businesses today compete solely based on the CX.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Blake Morgan

OCTOBER 17, 2022

With a recession looming, consumers are already taking a closer look at their expenditures. Eventually the consumer will become frustrated with the dizzying experience that these competing platforms are creating for them. However, we’ve seen how fast a tiny, nimble and innovative company can become the next big fish.

Entertainment 52

Entertainment Innovation Consumers B2B 52

Blake Morgan

OCTOBER 17, 2022

With a recession looming, consumers are already taking a closer look at their expenditures. Eventually the consumer will become frustrated with the dizzying experience that these competing platforms are creating for them. However, we’ve seen how fast a tiny, nimble and innovative company can become the next big fish.

Entertainment 52

Entertainment Innovation Consumers B2B 52

Oracle

MARCH 1, 2021

Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. One of the most innovative voices in CX research today is Dr. Tami Kim, an assistant professor of marketing at the Darden School of Business.

Technology 81

Technology Advertising Customer Experience Professionals Innovation 81

Strativity

AUGUST 27, 2015

Where does innovation come from? Have you ever considered yourself an innovator? Many times, the best sources of innovation can be found within each and every one of us. Innovation comes in all shapes and sizes and can be very inexpensive. Sir Richard Branson may be one of the most prevalent innovators of our time.

Innovation 40

Innovation Entertainment Hospitality Travel 40