Oracle

DECEMBER 6, 2018

As the Technology Services Industry Association notes, automation boosts productivity and increases revenues within field services. New apps and technologies are improving customer management, streamlining service delivery, and helping field services professionals complete strategic repairs.

Innovation 108

Innovation Customer Experience Self Service eBook 108

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

NICE inContact

JULY 29, 2019

billion in annual sales, Omega World Travel is one of the largest travel management companies in the U.S. Approximately 200 onsite and virtual agents handle corporate, government and leisure travel, making or modifying reservations, generating quotes and exchanging tickets.

Travel 27

Travel Innovation Virtual Agent Contact Center 27

John Paul

MARCH 18, 2020

John Paul, leader in client relations and loyalty services, and Toyota Financial Services (TFS) have created “Start Connect”, a digital assistant that makes life easier for drivers. Toyota and Lexus customers can now enjoy the Start Connect app, available in the START Confort financing package.

Financial 52

Financial Connections Travel Insurance 52

GlowTouch

MARCH 1, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Connected Cars: How Their Evolution Impacts Consumers & Businesses. Connected cars keep getting more advanced and less exclusive. First Things First, What Are Connected Cars? The Luxury of Entertainment & Convenience.

Connections 52

Connections Consumers Entertainment Travel 52

C3Centricity

APRIL 17, 2019

Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. This benefits the customer by adding an element of positive emotional connection to the business. But without the need for the travel and resource investments I myself made! FUTURE SCENARIOS.

Marketing 198

Marketing Technology Customer Centricity Conference 198

TechSee

OCTOBER 5, 2021

While it’s true that global crises are generally impossible to predict, what has become crystal clear is the importance of having technologies in place that allow industries – especially those that provide critical field services — to adapt to changing conditions, and to return to normal quickly after the crisis hits.

How To 207

How To Transportation Customer Satisfaction Insurance 207

AWS Machine Learning

MAY 30, 2024

Alternatively, open-source technologies like Langchain can be used to orchestrate the end-to-end flow. VitechIQ uses an Amazon Bedrock VPC interface endpoint to make sure the connectivity is secured end to end. Outside of work, Samit enjoys playing cricket, traveling, and biking. To learn more, visit Amazon Bedrock.

Chatbots 108

Chatbots Knowledge Base Innovation Interaction 108

Oracle

OCTOBER 28, 2019

Anti technology can seem like a bit of an oxymoron in today’s digital age. Yet as brands increasingly work to design digital experiences, others are pushing back to find new ways to limit technologies. Technology makes it easier to go technology free. It’s even turned into a travel trend.

Trends 42

Trends Technology Social Media Travel 42

TechSee

MARCH 9, 2020

To mitigate the impact of crises such as natural disasters, epidemics and terror attacks, leading companies are adopting innovative remote assistance methods to address the safety concerns of their employees and customers. As COVID-19 becomes even more widespread, more companies are likely to follow suit. Keeping safe with video support.

Travel 136

Travel Contact Center Transportation Video 136

TechSee

JULY 24, 2018

Visual communication creates intimacy and strengthens the connection between the organization’s representative and the customer, turning it into an interaction between two fellow human beings. Two days later, he ordered a new connected flat screen TV to replace his older model. Luckily, Joan had travel coverage.

Customer Centricity 104

Customer Centricity Culture Technology Travel 104

Think Customers

APRIL 6, 2020

And in many cases, they are looking to connect with other people to share their experiences, emotions, and find someone who will listen. Contact centers and customer service organizations play a critical role in enabling those human connections. Airlines, hotels and other travel-related businesses are reporting hours-long hold times.

Contact Center 52

Contact Center Connections Insurance Telecommunications 52

AWS Machine Learning

AUGUST 16, 2023

This is a guest blog post co-written with Ben Veasey, Jeremy Anderson, Jordan Knight, and June Li from Travelers. Travelers collaborated with the Amazon Machine Learning Solutions Lab (now known as the Generative AI Innovation Center ) to develop this framework to support and enhance aerial imagery model use cases.

Training 75

Training Multi-Channel Travel Innovation 75

PK

MARCH 25, 2020

While the current crisis has forced many of us into isolation, it’s also created opportunities to connect in new and innovative ways. Because of this durability, we are able to make quick decisions that protect everyone’s health while staying well-connected. Let us know what challenges you’re facing.

Connections 52

Connections Retail Healthcare Travel 52

Blake Morgan

MARCH 13, 2023

The incredible innovation, paired with empathy and strong relationships, has shown the value of Guild Education and made the company worth more than $4 billion. Her focus on customers and innovation. By redefining luxury, she aims to appeal to a new generation of travelers. The reason?

Customer Centricity 66

Customer Centricity Company Insurance Travel 66

Magellan Solutions

FEBRUARY 26, 2024

Machine learning algorithms analyze incoming calls to enable intelligent, personalized connections. Agent Assist Feature AI technologies transform call center operations by empowering agents to become more effective problem solvers and deliver faster, more efficient, and personalized service. Lines overwhelmed their legacy system.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

Blake Morgan

AUGUST 15, 2023

               In customer experience integrating innovation and personalization is key. I had the pleasure of talking with Inspirato President David Kallery, about how they are redefining the luxury travel and hospitality paradigm. A staggering 50% of their members originate from existing member referrals.

Customer Experience 52

Customer Experience Case Study Hospitality Innovation 52

North Highland

APRIL 5, 2019

Our very own Mark Dunwell was asked about disruptive technologies in public sector – here’s what he had to say. Q: Disruptive technologies – what are they and why is everyone talking them? A: Disruptive technologies traditionally refer to less established IT market entrants with a cheaper price point.

Technology 58

Technology Government Transportation Case Study 58

ECXO

MAY 29, 2024

Cross-functional teams are instrumental in spearheading ongoing enhancements and fostering innovation to ensure the delivery of exceptional customer experiences. Here are some more details on how this can be achieved: Personalization: Personalization is a key strategy for businesses to connect with their customers on a deeper level.

Innovation 52

Innovation Culture e-support Feedback 52

Customer Bliss

MAY 23, 2018

She started off doing customer service work for CUC Travel before it became Cendant Travel, and loved the work. She was interested in moving up within the company and ultimately became responsible for the contact center technologies under the Cendant Umbrella.

Sports 197

Sports Customer Experience Travel B2C 197

CSM Magazine

APRIL 20, 2023

Zenarate supports the Startek Future of Work strategy by prioritizing the innovative use of technology to reduce agent effort and enable our teams to deliver world-class CX, whether in brick-and-mortar or remote roles,” said Abhinandan Jain, Chief Growth Officer of Startek. For more information, visit www.zenarate.com.

Training 59

Training Telecommunications Contact Center e-support 59

AWS Machine Learning

MARCH 29, 2024

Amazon Lex integrates with state-of-the-art contact centers including Amazon Connect, Genesys Cloud , and Amazon Chime SDK to facilitate a seamless omnichannel experience. The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience.

Contact Center 97

Contact Center Chatbots Self Service Touchpoint 97

Experience Investigators by 360Connext

APRIL 23, 2015

If you travel a bit, as I do, this app can be a lifesaver. It organizes all your travel information in one place, so when I land in a strange airport, I can check the app on my phone to remember which hotel I booked and not rely on my memory. First, let me share my experience with TripIt the app. Vocal customers offer valuable ideas.

Social Media 110

Social Media Travel Rewards Programs Innovation 110

Magellan Solutions

JANUARY 19, 2024

Imagine a tired traveler being greeted warmly and efficiently. Creating a connection with customers makes them loyal. By exceeding expectations and providing a seamless experience, your hotel becomes a trusted sanctuary for travelers. Why is a 24-hour front desk hotel essential in modern hospitality?

Hotels 52

Hotels Hospitality Guest Experience Travel 52

ShepHyken

MARCH 12, 2021

Technology solutions are the need of the hour. Innovation remains the answer to most obstacles that lie in the journey ahead. With air travel, in-person meetings and conferences curtailed right now, it is the only way businesses can sail through the pandemic revival stage. Accelerating connectivity through technology.

Strategy 148

Strategy Self Service Customer Journeys B2B 148

C Space

DECEMBER 2, 2021

3 With every technological leap forward humans reconfigure time and space, with profound economic, cultural, and commercial implications. In the Decade of Possibility, innovative technology is creating new forms of transfer, anachronizing old constraints, and reforming space and time. Move: into an Arena of Choice. 3

Airlines 52

Airlines Travel Entertainment Culture 52

Comm100

FEBRUARY 10, 2022

With attention to innovative services, it’s still possible for government organizations to provide the best possible service while delivering on stated mission. In an example offered by McKinsey, the US Department of Homeland Security (DHS) improved customer experience by reducing screening times for low-risk travelers.

Government 130

Government Customer Experience Chatbots Social Media 130

Optimove

JULY 19, 2022

Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! billion in 2021 to a whopping $4.5 billion this year. We love our hotel apps. They want it?

Hotels 52

Hotels Marketing Guest Experience Travel 52

Experience Investigators by 360Connext

MARCH 12, 2015

There is always something that grabs everyone’s attention but is a flash in the technology pan. SXSW is where I first began to see glimmers of wearable technology a few years ago. My hope this year, as I travel with my partner-in-chaos Lisa Diomede , is to find the glimmers of what’s next for customer experience.

Customer Experience 110

Customer Experience Fashion Social Media Innovation 110

AWS Machine Learning

NOVEMBER 26, 2023

.” – Daryl Bowden, Executive Vice President of Technology Platforms. They can also introduce context and memory into LLMs by connecting and chaining LLM prompts to solve for varying use cases. In her spare time, she enjoys traveling and exploring local food. In his spare time, he enjoys hiking, traveling, and reading.

Customer Experience 107

Customer Experience Sports Travel User Experience 107

AWS Machine Learning

OCTOBER 24, 2023

T-Mobile already had their voicemail system connected to AWS through a private AWS Direct Connect link and was using the Amazon Transcribe API to get transcriptions. He enjoys helping communication service providers build innovative solutions in AWS that are redefining the telecom industry.

System 95

System Sports Travel Customers 95

Uniphore

OCTOBER 5, 2021

We also revamped our middleware platform, which connects the core to our customer-facing assets. Using Technology to Drive Our Customer-First Philosophy Artificial Intelligence Our AI-driven bot offers customers a frictionless experience by assisting them in areas that were key drivers of contact center traffic.

Insurance 100

Insurance Self Service Contact Center Travel 100

QuestionPro Audience

JULY 26, 2018

This may sound esoteric, but companies like Apple and Harley-Davidson are very good at ROX — continually succeeding at forging brand allegiance and deeper emotional connections with their customers. The colors, messaging, history, and values of your organization are part of its story and how it connects to the story of audiences.

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

UJET

JANUARY 22, 2020

Darcey joins UJET with a long and prestigious track record of success across both software and hardware technologies including Markforged , Cisco Meraki, and Bank of America. I love to travel, some of my favorite places I’ve been are India and Japan internationally, and Chicago and Seattle in the U.S. Tell us a bit about yourself?

Culture 112

Culture Roadmap Travel Banking 112

AWS Machine Learning

APRIL 18, 2024

It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. In his spare time, he enjoys traveling and exploring new places. With her customer-first approach, Mani helps strategic customers shape their AI/ML strategy, fuel innovation, and accelerate their AI/ML journey.

Multi-Channel 105

Multi-Channel Sports Strategy Data 105

CSM Magazine

JUNE 2, 2021

The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. This innovative, fast-growing business provides clients with access to a worldwide network of trusted associate consultants, each specialising in an area of loyalty and customer engagement.

Loyalty 52

Loyalty Travel Fashion CRM 52

BlueOcean

DECEMBER 13, 2022

Gas, grocery, fashion, technology… and probably more. KPMG Global Sector Leader, René Vader, says, “If you’re trying to build brand loyalty today, an emotional connection is no longer a nice-to-have, it’s a need-to-have.” Prime rewards are applicable across each sub-brand, creating a highly connected loyalty program.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177