Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. Books for Product Managers.

Resources 80

Resources Management Conference Groups 80

Beyond Philosophy

FEBRUARY 20, 2021

We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual. Starting in March 2020, Pine watched as all the events he had booked canceled. It turns out, virtual events, for the interested attendee, could be excellent resources for information.

Conference 78

Conference Sports Consulting Resources 78

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. You’ll learn everything from utilizing product analytics and product adoption strategies to career advice for product management professionals. Are Product Managers Chief Executives of Their Product? It Depends.

Resources 52

Resources Roadmap eBook Analytics 52

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. Forrester Report: The Business Case for Customer Success Management. Customer Success Team Management. Churn and Risk Management.

Resources 52

Resources Customer Success Chief Customer Officer eBook 52

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Pivot…Pivot…Pivaat! February 28 – a day I remember well.

Hotels 88

Hotels Connections Travel Engagement 88

CSM Magazine

OCTOBER 24, 2023

Leaders brought all back-office resource planning to Calabrio Workforce Management, streamlining interactions across 1,400 skills and 3,500 agents. Jo’s outstanding efforts are evident through her enthusiasm in meeting with other Calabrio customers and sharing her story at events. For more information visit Calabrio.

Connections 52

Connections Contact Center Analytics Innovation 52

Experience Investigators by 360Connext

MARCH 16, 2015

More special events this month: Customer Experience Summit Chicago. Need a customer-focused speaker for your next event? Events for Customer Experience Excellence appeared first on Customer Experience Consulting. Join us Thursday and Jeannie will share her secrets. Save My Seat Now! March 17th & 18th. Register today!

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

One Millimeter Mindset

SEPTEMBER 15, 2021

Are you comfortably connecting strategic value dots across your organization? If you are really, really comfortable connecting those dots, you may not be providing the robust yet nimble business outcomes you target. When you become too comfortable in your professional role, you default to connecting strategic value dots linearly.

Connections 95

Connections Innovation Leadership Meeting 95

Alliance by IFS

APRIL 10, 2019

Today’s business back-office users are highly connected to information through multiple channels, relying on field service management (FSM), customer relationship management (CRM), enterprise resource planning (ERP), and other software platforms to drive effective customer communications and operate the business.

Connections 91

Connections Data Multi-Channel User Experience 91

Circular Edge

JUNE 17, 2020

to modernize their business from resource-intensive to streamlined, efficient & digital. During a customer case study with Alaska Railroad, Drew Dekreon and Nitin (CE Partner & Project Manager) shared how they went all aboard with 9.2 One of the most important keys was writing and executing relevant test scripts.

Resources 52

Resources Case Study Study Conference 52

Comm100

JULY 6, 2021

The cost to run it, the expertise to set it up, and the time to manage it – all this needs a level of resource that they can only dream of. Sitting within the live chat app, Task Bot is a 24/7 customer attendant that answers visitors’ questions and helps to guide them to the right resource or agent.

Chatbots 259

Chatbots Sales eBook Resources 259

Oracle

JULY 19, 2019

The SmarterCX team and I are fortunate to cover customer experience events across the country, speak with CX leaders, see the latest CX tech, and also work with talented events staff who make it all happen. We asked event pros, attendees, and speakers alike for their tips. Tip #2: Utilize online resources ahead of time.

Conference 64

Conference Tips Customer Experience Meeting 64

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Comm100

JUNE 6, 2023

Colleges should promote mental health awareness on campus by organizing workshops, seminars, and campaigns to educate students, faculty, and staff about mental health issues, their signs, and the resources that are available to them should they need it. It’s also important to reduce the stigma around the topic.

How To 130

How To Resources Training Meeting 130

ProProfs Chat

MAY 6, 2020

Though there is nothing wrong with the rise in the popularity of remote working, managing remote teams makes the job of a manager challenging. But then again, is managing remote teams similar across various departments? What makes managing a remote customer service team so daunting? How Do You Motivate a Remote Team?

Tips 108

Tips Management Customer Service Video 108

Calabrio

JULY 28, 2020

As companies are adjusting to the new way of working in 2020, the Society of Workforce Planning Professionals has recognized three Calabrio customers as finalists for their Workforce Management Professional of the Year Award. Rackspace pairs Calabrio WFM with Amazon Connect PBX for modern contact center forecasting and resource planning.

Net Promoter Score 200

Net Promoter Score Contact Center CRM Resources 200

CSM Magazine

MAY 8, 2023

The process of customer data management includes gathering, storing, arranging, and analyzing customer data with the aim of comprehending their behavior, preferences, and requirements. However, managing customer data can be daunting, especially for small businesses with limited resources.

Data 52

Data Tips Management Government 52

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. But how can you manage all of this – gathering feedback, tracking, analyzing, and taking action? And the best part?

Retail 52

Retail Loyalty Connections Loyalty Programs 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

AWS Machine Learning

APRIL 18, 2024

When you’re done, you’ll wonder how you ever managed without it! Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. It’s straightforward to deploy in your AWS account.

Knowledge Base 108

Knowledge Base Meeting Resources Analytics 108

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Experience Investigators by 360Connext

JANUARY 18, 2022

And customer experience management requires a thorough approach to training and education for all employees. And that training can feel tactical and task-driven, like explaining how to track customer records in a Customer Relationship Management (CRM) platform. Dashboards – what they mean, how to understand them.

How To 378

How To Customer Journeys Culture Training 378

AWS Machine Learning

MAY 16, 2024

For this reason, we built the MLOps architecture to manage the created models and provide real-time services. With Amazon EMR, which provides fully managed environments like Apache Hadoop and Spark, we were able to process data faster. CodeBuild was responsible for building the source code where the SageMaker pipeline was defined.

System 93

System Training e-support Groups 93

AWS Machine Learning

FEBRUARY 13, 2024

Amazon SageMaker Feature Store is a fully managed, purpose-built repository to store, share, and manage features for machine learning (ML) models. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

Groups 104

Groups Government Resources Consumers 104

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Customer success communities allow members to network, carry on conversations, and share resources. Support CS managers with information and advice from the community.

Customer Success 116

Customer Success Guidelines Social Media Tips 116

Oracle

APRIL 22, 2020

because they feel the companies have the resources/relationships to help mobilize action. ” Here are 5 ways to remain connected to your customers and retain their loyalty. Many companies are offering tangible resources in an attempt to help slow down the infection rate and assist front-line healthcare workers.

Connections 91

Connections Government Hospitality Healthcare 91

AWS Machine Learning

DECEMBER 13, 2023

Although the requirements of continuous integration and continuous delivery (CI/CD) pipelines can be unique and reflect each organization’s needs, scaling MLOps practices across teams can be simplified by using managed orchestrations and tools that can accelerate the development process and remove the undifferentiated heavy lifting.

Resources 100

Resources Training Connections Tools 100

Storyminers

JULY 7, 2020

I’ve got people who help me with web/social presence, admin/process management, content/service development, and finance. Also, I’ve been careful to build business assets with others time (processes, templates, content distribution connections, etc.) The first retail makeover I managed led to some fun retail projects.

Retail 223

Retail Resources Banking Trends 223

Comm100

JUNE 8, 2021

24/7 support is becoming commonplace among well-resourced teams. Comm100 Task Bot guides customers through a series of questions and answers to resolve common FAQs and perform routine tasks like booking a meeting, signing up for a newsletter or event, and more. This improves engagement and customer satisfaction.

Chatbots 130

Chatbots Resources Connections Consumers 130

BirdEye

MARCH 4, 2024

With a vast user base, Facebook stands out as a primary choice for connection and discovery for many. Thanks to this, Facebook’s search capabilities have grown exponentially, incorporating sophisticated algorithms that make finding people based on names, locations, affiliations, and mutual connections possible.

Social Media 62

Social Media Groups Connections Engagement 62

Grade.us

AUGUST 25, 2020

Yet the LinkedIn connection request message is misused so frequently that it’s developed a negative connotation in the world of professional networking. Most people on LinkedIn have a connection problem. Many don’t know how to build strong connections with others on LinkedIn. Self-serving connections.

Connections 54

Connections Resources eBook Social Media 54

Gainsight

FEBRUARY 13, 2024

Gainsight is thrilled to announce Community Unplugged – an immersive virtual event designed to empower you with the knowledge, strategies, and insights to cultivate thriving URL and IRL communities in 2024 and beyond. Dive deep into your needs and obstacles with a small group of peers during our Community Connect roundtable breakouts.

Self Service 52

Self Service Groups Engagement Connections 52

Totango

MAY 11, 2021

Stakeholder engagement and management is critical for customer retention. Here’s how to plan an effective stakeholder management strategy and track your performance. A well-designed stakeholder engagement and management strategy includes two key components: An action plan for promoting stakeholder engagement. Legal advisors.

Engagement 85

Engagement Strategy Management Net Promoter Score 85

SurveySparrow

DECEMBER 6, 2021

It is wise for human resource professionals to attend HR conferences. It is a special Human Resource conference for those who are in the talent acquisition space. The event is spread across four days and executive assistants, managers, recruiters, and those who are interested in the field of HR are expected to attend this event.

Conference 98

Conference Employee Engagement Leadership Trends 98

Lithium

DECEMBER 31, 2021

While below are some helpful tips, it’s critical to take a day-by-day, or even hour-by-hour approach, and evaluate what next steps make the most sense for your brand as events continue to develop. For more resources or additional advice, don’t hesitate to reach out to your primary Khoros point of contact.

Brands 40

Brands Management Chatbots Resources 40

BirdEye

APRIL 25, 2023

Connect with influencers 9. Participate in local events 17. Connect with influencers Elevate your local business to a whole new level by connecting with influencers. Work with local journalists Collaborate with local journalists by researching reporters covering your industry and establish a connection.

Social Media 98

Social Media How To Advertising Sports 98

One Millimeter Mindset

AUGUST 11, 2021

This talk is tailor-make for human resources and project management professionals who get bogged down in tactical stuff rather than remaining strategic. Looking for an innovative, non-traditional speaker for your next event, or chapter meeting? You can choose to connect your professional story across organizational value silos.

Innovation 116

Innovation Culture Leadership Resources 116