Comm100

NOVEMBER 15, 2023

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. Top 10 Challenges for the Gaming Industry Meeting Rising Player Expectations: The modern gamer is not just looking for entertainment but an immersive experience. However, challenges abound.

Omni-Channel 113

Omni-Channel Engagement Touchpoint Entertainment 113

Uniphore

NOVEMBER 17, 2021

In 2021, Uniphore announced several key milestones, including its $150M Series D funding , as well as the strategic acquisition of two innovative companies – Emotion Research Labs and Jacada. This latest recognition comes on the heels of a record-breaking year for Uniphore. technology sector leader.

Technology 246

Technology Telecommunications Company Innovation 246

Oracle

JANUARY 8, 2019

The latest customer experience innovations make it easier to watch movies you want to see on the device of your choice, and 2019 promises technology and programming innovations that will deliver more powerful viewing experiences, across screens. Movie theaters get more immersive. The next drive-in could be in your car.

Innovation 78

Innovation Entertainment Report Consumers 78

CSM Magazine

FEBRUARY 15, 2024

million on Twitter, Swift uses these platforms to unmask the magic of her music career, unveil exclusive content and connect with fans in exciting live streams and engaging Q&A sessions. Her direct and authentic interaction has fortified her bond with her fans and allowed for instantaneous feedback that influences her creative process.

Engagement 52

Engagement Entertainment Video Analytics 52

Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. If you choose to lean in and listen, you can make the world a better place, one customer interaction at a time. If you’re a customer experience leader charged with testing the potential of innovative technologies, first listen to your front office staff.

Call Center 219

Call Center Self Service Social Media Contact Center 219

CSM Magazine

APRIL 4, 2024

Due to these digital capabilities, clients could easily navigate the casino environment, from making reservations for meals and lodging to researching entertainment options and preferred games. Virtual help made things run more smoothly, but it also brought to light the priceless importance of real human connections and exchanges.

Customer Service 40

Customer Service Entertainment Exceptional Customer Service Hospitality 40

Oracle

APRIL 10, 2020

So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? We asked consumers to provide examples of streaming, virtual, and digital innovations they’ve seen in 2020, and here are 10 of them. Media management software innovation. Strides with streaming.

Innovation 52

Innovation Trends Entertainment Video 52

West Monroe

FEBRUARY 13, 2024

Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever. However, as fans seek more personalized connections with their favorite brands, technology plays a crucial role.

Sports 98

Sports Tourism Entertainment Technology 98

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. It is one of the most important things that keeps players connected and engaged with the platform. This is all underpinned by the latest tech innovations.

Tips 52

Tips Knowledge Base Multi-Channel Self Service 52

Maru Group

MARCH 16, 2021

By Audra Priluck, Vice President, Media & Entertainment | March 16, 2021. But a focus on television broadcasting obscures the fact that the way people interact with sports is changing, with people embracing video highlights and moving away from watching entire games. But its popularity is enduring.

Sports 52

Sports Innovation Social Media Culture 52

CSM Magazine

FEBRUARY 28, 2024

The journey of online dating is a fascinating story of transformation, from a whispered concept shrouded in stigma to a widely accepted and embraced means of finding love and connection. The advent of social media also played a crucial role, normalizing online interactions as a fundamental aspect of modern socializing.

Entertainment 52

Entertainment Social Media Culture Technology 52

ThriveableBiz

NOVEMBER 13, 2023

For continuous improvements and creative innovations, to stay ahead of your competitors. Marketing has to connect with people on a range of emotions. Your content & ad campaigns are just like any entertainment brand. Looking for the best way to connect with people, at their emotional and lifestyle touchpoints?

Marketing 52

Marketing Entertainment Social Media Course 52

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For them, there is no “online” or “internet.” Survey Methodology.

Entertainment 40

Entertainment Social Media Study Online Experience 40

SurveySparrow

SEPTEMBER 5, 2023

Automotive customer experience revolves around the way car companies interact with you from the moment you consider purchasing a vehicle until long after you’ve driven it off the lot. Brands that prioritize customer-centricity gain a competitive edge by forging stronger connections with their customers. What sets them apart?

Automotive 52

Automotive Trends Strategy Customer Experience 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Effort Score 52

CSM Magazine

MARCH 20, 2024

As machine customers differ profoundly from their human counterparts in how they make decisions and interact, businesses face the challenge of understanding and orchestrating customer experiences that cater to these automated entities. The use of AI in customer interactions demands a high degree of transparency.

How To 52

How To Transportation System Automotive 52

Alida

OCTOBER 27, 2017

An essential part of that experience, however, is tying the brick-and-mortar visit with a digital-mobile relationship, said Johnson, so Starbucks is investing in elevating the in-store experience and the digital-mobile connection with customers simultaneously. In-store inventory innovation secures customer loyalty. Make it magical.

Retail 154

Retail Examples e-support Entertainment 154

AWS Machine Learning

NOVEMBER 27, 2023

Amazon Transcribe Call Analytics now offers generative call summarization , a generative AI-powered capability that can automatically condense the entire interaction into a concise summary. Managers can review the call summary to quickly understand the context of an interaction without reading the whole transcript.

Self Service 85

Self Service Contact Center Analytics Effort Score 85

AWS Machine Learning

MAY 21, 2024

As 20 Minutes’s technology team, we’re responsible for developing and operating the organization’s web and mobile offerings and driving innovative technology initiatives. He has implemented innovation and digital transformation strategies at 20 Minutes, overseeing the complete migration of digital services to the cloud.

Engagement 103

Engagement Advertising Guidelines Effort Score 103

Optimove

NOVEMBER 15, 2022

Tip #4: Make it innovative. Over 50% of the global Gen Z demographic uses social media daily, spending almost 3 hours scrolling through their social media feeds to connect with others, pass the time, and discover entertaining content. Tip #6: Make it entertaining. Key takeaway? Tip #5: Make it social.

Tips 105

Tips Gamification Engagement Marketing 105

Russel Lolacher

APRIL 20, 2021

So it’s not just growing in awareness but also as a viable medium to get information and be entertained by. It’s often thought of as just an “innovative” way of doing that’s already being done – newsletters, emails, websites, etc but hey… now with audio! It’s Not About Piling On.

Engagement 122

Engagement Culture Entertainment Communication 122

CSM Magazine

SEPTEMBER 8, 2023

In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. Interactive Content for Enhanced Engagement If content is king, interactive content is the emperor.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

Circular Edge

APRIL 24, 2019

Here’s part two, where I’m highlighting my favorite moments and activities including CE product & service innovations , more customer success stories , unique product giveaways made by companies who run JD Edwards and lively entertainment that helped make #C19TX an amazing conference experience. I am happy to help!

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

Here’s part two, where I’m highlighting my favorite moments and activities including CE product & service innovations , more customer success stories , unique product giveaways made by companies who run JD Edwards and lively entertainment that helped make #C19TX an amazing conference experience. I am happy to help!

Innovation 40

Innovation Roadmap Case Study Conference 40

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. B2C marketing channels that help you sell to or connect with individuals are social media channels, paid ads, email marketing, SMS campaigns, direct mail, and mobile marketing.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Oracle

JULY 7, 2020

With so many more people at home working, studying, and finding entertainment across devices, the way consumers are behaving and interacting with brands is changing. According to Deloitte , there are about 11 connective devices per household. For instance, some companies are offering the following: Longer return policies.

Consumers 98

Consumers Entertainment Fashion Ecommerce 98

Totango

APRIL 25, 2019

the event impressively delivered on the high bar of excellence with a world-class venue, high quality presentations, meaningful conversations and fun, social interactions. Edgar Papke followed with an interactive session that shared a framework for true alignment and building brand intention, customer-centric culture and innovation by design.

NPS 54

NPS Connections Customer Centricity Customer Success 54

Avaya

MARCH 13, 2017

Here are three key ways hospitality leaders can innovate front office operations using smart communication architecture: Launch an integrated mobile app experience: Today, nearly half of hospitality leaders believe mobile apps have the biggest impact on the guest experience of any technology.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Oracle

MARCH 1, 2021

Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. Let’s take a closer look at five female leaders in CX tech you can follow to stay connected to the field’s most insightful leaders and active trailblazers.

Technology 81

Technology Advertising Customer Experience Professionals Innovation 81

AWS Machine Learning

NOVEMBER 30, 2023

Innovative startups like Perplexity AI are going all in on AWS for generative AI. To do this, we’re investing and rapidly innovating to provide the most comprehensive set of capabilities across the three layers of the generative AI stack. AWS innovates to offer the most advanced infrastructure for ML.

Training 123

Training e-support Innovation System 123

Strativity

MAY 25, 2023

This process involves identifying the brand’s signature moments and equities, then connecting them to customer behavior. These moments make an otherwise generic interaction memorable and special. Starbucks’ Connect program does this exceptionally well. Plan ahead to anticipate consumers’ changing tastes.

Brands 52

Brands Loyalty Programs e-support Rewards Programs 52

CSM Magazine

APRIL 25, 2024

Use your unique history, values, or mission to connect on an emotional level, making your brand memorable and encouraging customer loyalty. Consistently delivering valuable content that educates, entertains, or informs your audience can help attract new customers and keep existing ones engaged.

Social Media 52

Social Media Customer Journeys Multi-Channel Touchpoint 52

AWS Machine Learning

NOVEMBER 26, 2023

FOX Corporation (FOX) produces and distributes news, sports, and entertainment content. “We First, import your datasets of users’ interactions and items into Amazon Personalize for training. They can also introduce context and memory into LLMs by connecting and chaining LLM prompts to solve for varying use cases.

Customer Experience 98

Customer Experience Sports Travel User Experience 98

TechSee

MAY 15, 2018

While the connected home market is growing steadily, it certainly has not exploded. In fact, according to PwC’s 2017 consumer study of the IoT and the connected home, while 81% of consumers are aware of smart technology, only 26% actually own a smart device. Interoperability and Stability.

Analysis 111

Analysis Marketing Self Service Wireless 111

Alida

JANUARY 5, 2018

And although fads come and go—think unicorn hair and frappuccinos—there are some trends that will stick in the coming year and affect how businesses interact with customers. But Forrester says marketers need a deeper understanding of how consumers are interacting with brands with mobile devices, including the role of voice activation.

Marketing 0

Marketing Multi-Channel Advertising Tourism 0

AWS Machine Learning

AUGUST 16, 2023

Thomson Reuters Labs, the company’s dedicated innovation team, has been integral to its pioneering work in AI and natural language processing (NLP). Fast forward to 2023, and Thomson Reuters continues to define the future of professionals through rapid innovation, creative solutions, and powerful technology.

Innovation 74

Innovation Travel Multi-Channel Technology 74