Qualtrics

DECEMBER 6, 2018

It’s evolved into the employee experience (EX) where departments create dynamic workforces, contribute to company profits, and rely heavily on data and people analytics. HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Date: March 5-8, 2019.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

Bold360

FEBRUARY 26, 2020

Our team just got back from yet another energizing and inspiring Pink Elephant conference, one of the world’s biggest gatherings of IT Service Management professionals and thought leaders. There were a few key themes that surfaced again and again throughout the conference, during both formal presentations and informal conversations.

Self Service 59

Self Service Employee Experience Knowledge Base Conference 59

Qualtrics

FEBRUARY 27, 2019

Which is why conferences are so great for EX professionals looking to transform their organization and grow their careers. Here’s our round-up of the best employee experience conferences in 2019. Who should go: Everyone in the experience management industry, regardless of position or rank. X4 On Tour . Cost: Free.

Conference 20

Conference Employee Experience Innovation Banking 20

CX Accelerator

NOVEMBER 11, 2022

Employee Experience. More very specific skills are then required to deeply engage the organization's workforce around the common objectives that are linked to that strategy. EMPLOYEE EXPERIENCE The evidence has shown time and time again that the internal experience determines the external experience.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

Bold360

JANUARY 29, 2020

The Consumer Electronics Show (CES), which highlights what’s coming in the next wave of consumer electronics and technology and how it’s impacting customer experience (CX) trends happened in Las Vegas, and the National Retail Federation (NRF) show, which focuses on the future of retail, retail trends, and retail technology was in New York.

Conference 52

Conference Omni-Channel Retail Employee Engagement 52

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. 20:20 Customer Experience Summit. Looking for the latest trends, tools, strategies, and insights on CX?

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

eGain Blogs

AUGUST 12, 2022

And we are glad to say that eGain Solve 22 Conference is an industry event unlike any other. It is the Knowledge Management conference your CX needs. 1 technology for enhancing the three main customer service perspectives of operational performance, CX and employee experience.”. You will know the megatrends.

Conference 87

Conference Self Service Chatbots Contact Center 87

Qualtrics

APRIL 16, 2020

In response, organizations are making rapid, widespread changes that are dramatically changing the employee experience (EX). We’re all still learning how these temporary changes affect employees, but another question is quickly emerging – how will these current disruptions affect employee experiences in the future?

Employee Experience 45

Employee Experience Culture Policies Trends 45

Qualtrics

SEPTEMBER 9, 2021

SHRM’s Business Solutions portfolio includes the Employee Engagement Survey and Thrive 360 , two products geared toward helping organizations transform. Here at ILCAO, we have been extremely impressed with the entire experience. Employee Experience Management is no longer nice to have—It’s a Board mandate.

Conference 26

Conference Employee Engagement Policies Leadership 26

Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Get closer to your employees.

Retail 189

Retail Conference Employee Engagement ROI 189

One Millimeter Mindset

FEBRUARY 11, 2020

Story connection strategy is a compelling way to engage colleagues. Or, job interviews, conference presentations, grant applications, engineering RFPs and RFQs. Consequently, you are disappointed when employees and clients do not know what to do with the information you present. Yet, this strategy is underutilized.

Connections 66

Connections Strategy Engagement Conference 66

One Millimeter Mindset

NOVEMBER 4, 2019

Smart enough to hang out with us in meetings and conference rooms. Consider that storytelling is either engaging or intimidating, especially when you tell data-driven “Me” stories. . Telling data-driven”Me” stories is engaging when you go for Win-Win outcomes. From time to time? Or, all the time?

Engagement 71

Engagement Data Conference Analytics 71

CX University

JULY 9, 2018

Of these three rewards, the highest correlation exists between employee engagement and customer satisfaction. These two are more closely linked than sleeping pills with sleep, or ibuprofen with pain reduction (Moore and Humphrey, “The link between customer engagement and employee engagement”).

Employee Engagement 68

Employee Engagement Leadership Insurance Engagement 68

Alida

JUNE 1, 2017

The conference promises to provide actionable information to help automakers, dealers and finance companies improve customer experience. Here are three of the sessions we’ll be exploring at this year’s conference: 1. One of the best aspects of industry conferences is the opportunity to network with peers and make new contacts.

Automotive 157

Automotive Conference Retail Employee Engagement 157

Think Customers

JULY 5, 2023

With thick wildfire-smoke clouds obscuring the New York skyline outside, NICE CEO Barak Eilam shared some cloud wisdom of his own at the recent NICE Interactions conference. AI is the long-awaited CX alchemist, conjuring up completely new ways that customer service and technology can be welded together,” Eilam told the conference audience.

Report 52

Report Conference Contact Center Omni-Channel 52

Calabrio

OCTOBER 19, 2022

Ensuring Safety and Offering Additional Engagement. Since the weather postponed travel, our team added a half day to the conference. This also demonstrated that even in the face of an unexpected hurricane, we were able to find a way to pivot and create an opportunity for further engagement. Invest in Your Employee Experience.

Connections 147

Connections Contact Center Analytics Travel 147

ShepHyken

JANUARY 30, 2023

” “The happier, more engaged, empowered, and motivated your employees are, the better experiences your customers will have.” ” About: Josh Wheeler is the Strategic Director for Reuters Events Customer Service & Experience portfolio. How do you get executives to invest in customer experience?

e-support 62

e-support Healthcare Conference ROI 62

CX Journey

MARCH 21, 2018

Consultants Yes, you may need to engage with consultants to assist you along the way - whether they are there to coach and advise or to actually conduct a chunk of the work. EX Initiatives This list for employee experience initiative expenses will look similar to #4.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

Calabrio

JULY 25, 2019

They’re the ones truly driving the future of workforce optimization (WFO) and bringing to life more modern, better-engaged customer and employee experiences. We announced the second round of award winners at last year’s annual Calabrio Customer Conference (C3), and what an impressive, interesting group that was!

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

Experience Investigators by 360Connext

APRIL 28, 2017

Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. They are valuable reminders of how customers are people, and they respond best to people who understand their situation, and better yet, understand how important their roles are in delivering an exceptional experience.

Case Study 152

Case Study Airlines Conference Wait Times 152

Customer Bliss

JUNE 14, 2019

Keep Employees Engaged and Informed. To keep the salespeople engaged, Chester and his team have instituted quarterly meetings for updates on the business, priorities, and strategies. Chester also shares that J&J has a designated social media site called Yammer , where employees can post updates and engage with each other.

Chief Customer Officer 161

Chief Customer Officer Leadership Social Media Retail 161

Call Experts

JANUARY 15, 2020

Ensuring personalized employee service experiences through the latest gadgets. Maintain high Employee Service Index. Adopt a consumer-centric model for employee experiences. . Improved employee productivity. Reduced turnover cost for employees. 6 Key Benefits of Employee Call Off Lines.

System 72

System Contact Center Call Center Customer Journeys 72

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. Follow on LinkedIn Agnes So, Head of Customer Support & Engagement at HotDoc Based in Melbourne, Agness is passionate about creating exceptional customer experiences through lean teams, self-service, and training.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

SmartKarrot

AUGUST 16, 2021

That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. On that note, we take immense pleasure in regaling information to our readers about the upcoming customer experience (CX) conferences so that you can block their calendars right away.

Conference 11

Conference Customer Experience B2B Case Study 11

Calabrio

MAY 10, 2019

If you’re planning to attend the conference to assess new technology to support your CX efforts, this is a must-see. How Superior Employee Experience Drives Superior Customer Experience. No CX strategy or tech investment will be successful without a talented and engaged team.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

Think Customers

JANUARY 3, 2022

At Citizens Bank the changes spurred by the pandemic, while jarring at first, have led to long-term shifts that company leaders say will benefit customer experience, employee experience and the bottom line for years to come. Employee experience matters, too. The right technology is key.

Banking 52

Banking Chatbots Conference Employee Experience 52

Verint

JANUARY 19, 2018

Have you or someone within your organization used software from Verint to optimize customer engagement? Has this person helped increase customer satisfaction, build customer loyalty, drive revenue, improve operational efficiencies, and/or heighten employee morale? If so, then be sure to enter for the 2018 Engage Global Customer Awards!

Self Service 35

Self Service Engagement Conference Customer Satisfaction 35

Call Experts

FEBRUARY 19, 2020

After interacting with the business, customers with a positive experience form a positive image of your brand. Also, when they are happy with the engagement, they will become brand advocates and refer customers. Enhanced customer experience is the key to improve customer loyalty. 6 Key Benefits of Employee Call Off Lines.

Self Service 80

Self Service Customer Experience Customer Journeys Contact Center 80

Call Experts

DECEMBER 18, 2019

AI-powered automated phone lines are designed to assess the reasons and results of customer engagements effectively. Engagements must be tagged to understand how to optimize routing and save customers' time. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences.

Tips 81

Tips Self Service Contact Center Call Center 81

Call Experts

JANUARY 8, 2020

Many customers prefer text; SMS messaging almost always ensures better engagement with the recipient. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! How can you have engaged employees?

Touchpoint 78

Touchpoint Self Service Customer Journeys Contact Center 78

OpinionLab

JULY 15, 2016

I recently attended Forrester’s CXNYC conference. Their analysts have long been active in the CX space and conferences like CXNYC are full of CX stories from the trenches. The overarching headline from the conference was that “growth without CX is not sustainable”. Forrester’s events are a great bellwether for the state of CX.

Handbook 60

Handbook Conference Customer Centricity Culture 60

One Millimeter Mindset

APRIL 28, 2020

How do you create virtual employee experiences and client experiences? How you show up, during virtual meetings, sets up sensory expectations about your level of post-meeting engagement and performance. You engage the senses: yours and the other folks attending the virtual presentation. Consider this.

Meeting 89

Meeting Video Conference Communication 89

Call Experts

JANUARY 29, 2020

6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Use AI to enhance the customer experience journey. How can you have engaged employees? Summer HR Conferences.

Customer Experience 78

Customer Experience Customer Journeys Contact Center Call Center 78

Call Experts

FEBRUARY 12, 2020

6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Use AI to enhance the customer experience journey. How can you have engaged employees? Summer HR Conferences.

Contact Center 69

Contact Center Trends Call Center Customer Journeys 69

Call Experts

MARCH 5, 2020

6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Use AI to enhance the customer experience journey. How can you have engaged employees? Summer HR Conferences.

Contact Center 80

Contact Center Call Center Customer Journeys Conference 80

Beyond Philosophy

MARCH 19, 2015

A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% Those question are: 1) Really? Those question are: 1) Really?

Employee Engagement 60

Employee Engagement Engagement Customer Experience Effort Score 60

Call Experts

JULY 17, 2019

Customer churn and retention are two of the most important considerations for your customer experience strategy. Successful companies understand the impact of engagement with their base and the influence of a well-mapped customer journey on their bottom line. Customer experience must always be a focus for your company.

Customer Experience 66

Customer Experience Call Center Contact Center Conference 66