CSM Magazine

MAY 16, 2024

That’s why we invite winners from the awards to tell their stories at the UK National Contact Centre Conference; to share what they are doing that is innovative and successful, and frankly, allows others to learn. Culture is the foundation. An engaged, empowered frontline starts with getting the culture right.

Customer Service 52

Customer Service Banking Consulting Groups 52

One Millimeter Mindset

AUGUST 11, 2021

As a result, value silos easily become their own domains, with their own cultures. Over time, pride of ownership within these domains creates a sense of professional exclusivity within these cultures. From the start, this strategy becomes an innovative way to shift the human dynamics within the most staid organizational cultures.

Innovation 116

Innovation Culture Leadership Resources 116

Russel Lolacher

OCTOBER 8, 2019

I’ve pulled some of my favourite tidbits and takeaways to give you some leadership inspiration. 1) Hire people smarter than you – they’ll make your company and you look good, plus they’ll innovate and problem-solve in ways you hadn’t imagined. I’d recommend his book, Creativity Inc. ,

Leadership 60

Leadership Culture Conference Policies 60

Experience Investigators by 360Connext

JANUARY 5, 2015

It was a room of 12 people, with the founder sitting at the end of a big conference table. The others were his senior staff , his trusted leadership team members. This led to stagnant thinking instead of innovation. Innovation only comes with risk. ” CXI® means re-evaluating your leadership practices.

Leadership 110

Leadership Consulting Employee Engagement User Experience 110

Customers That Stick

OCTOBER 23, 2014

I’d like to take a moment to tell Customers That Stick™ readers about the 25 th annual Compete Through Service Symposium ( online brochure ) put on by the Center for Services Leadership at Arizona State University’s W.P. It is a three daylong conference, with each day focusing on the following topics: Day One: Service Innovation.

Conference 128

Conference Leadership Customer Service Training Healthcare 128

Kustomer

OCTOBER 22, 2020

He made a commitment to improve the customer experience by focusing on operational excellence, innovation and data-driven decisions. “As Gordon Schleffer, VP of Customer Care at Magellan Healthcare , thinks that the companies who succeed in a remote environment have strong cultures, and keep their staff engaged.

Conference 96

Conference Self Service Sports CRM 96

CX University

JULY 9, 2018

And in return for that sense of real, authentic meaning, they will be willing to give more of themselves, aspire to higher productivity, spiraling innovation, and off-the-charts customer satisfaction. The company’s real innovation lies in its retention program. Employees want to feel a sense of commitment to their work.

Employee Engagement 68

Employee Engagement Leadership Insurance Engagement 68

Qualtrics

SEPTEMBER 9, 2021

The combination of thought leadership, tools, policy information, training and education, policy influence, and networking has made SHRM one of the most impactful professional organizations in the world. For the first time, the SHRM Annual Conference is taking place both in-person and virtually this year! About Qualtrics. About SHRM.

Conference 26

Conference Employee Engagement Policies Leadership 26

Customer Bliss

NOVEMBER 1, 2018

How do you hold yourself accountable when managing culture and employee experience? Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls. This was a major improvement within their culture.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

CSM Magazine

OCTOBER 18, 2022

Calabrio , the workforce performance company, has hired Dave Orstad as SVP professional services and support, reinforcing the organisation’s customer-first culture. I had the privilege of attending Calabrio Customer Connect (C3), our annual customer conference, in September.

Customer Success 52

Customer Success e-support Contact Center Customer Service 52

ClientSuccess

AUGUST 30, 2018

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. While Carine won’t be speaking at this year’s conference, you can expect to be inspired by an equally incredible lineup of speakers and thought leaders.

Leadership 40

Leadership Customer Success eBook Culture 40

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019. The goal is to unleash the potential in every team so they can produce innovative products. ProductCon Seattle.

Conference 33

Conference Management Innovation Roadmap 33

Experience Investigators by 360Connext

MARCH 24, 2015

I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms.

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

CSM Magazine

OCTOBER 18, 2022

Calabrio , the workforce performance company, has hired Dave Orstad as SVP professional services and support, reinforcing the organisation’s customer-first culture. I had the privilege of attending Calabrio Customer Connect (C3), our annual customer conference, in September.

Customer Service 52

Customer Service e-support Contact Center Conference 52

Qualtrics

DECEMBER 6, 2018

HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 HR and EX conferences that you should check out for 2019. Description: The theme of the conference is “People Data for Good” and the conference is two days long.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

Russel Lolacher

JANUARY 30, 2023

In this episode of Relationships at Work, Russel chats with author, keynote speaker and i4CP CEO Kevin Oakes on research-backed actions leadership can take to culture change their organization for the better. He’s the author of Culture Renovation: A Blueprint for Action 18 Leadership Actions to Build an Unshakable Company.

Culture 105

Culture Leadership Analysis Groups 105

Kustomer

OCTOBER 22, 2020

He made a commitment to improve the customer experience by focusing on operational excellence, innovation and data-driven decisions. “As Gordon Schleffer, VP of Customer Care at Magellan Healthcare , thinks that the companies who succeed in a remote environment have strong cultures, and keep their staff engaged.

Conference 52

Conference Self Service Sports CRM 52

Customer Bliss

AUGUST 8, 2017

With a track record in transformational leadership, Stephen has built a reputation for leading and implementing successful customer focused, innovative and profitable initiatives. He also regularly writes and speaks at global conferences on subjects ranging from customer experience, innovation, marketing and leadership.

Chief Customer Officer 137

Chief Customer Officer Leadership Innovation Financial 137

Integrity Solutions

FEBRUARY 12, 2020

One of our goals at Integrity Solutions is to help our clients think differently and expand their knowledge about the sales profession, sales performance improvement and leadership, customer service and delivering exceptional client experiences. by Will Milano. Follow Joanne on Twitter. . Tiffani Bova . Follow Tiffany on Twitter. .

Sales 124

Sales Leadership Contact Center Course 124

Natalie Petouhof

MARCH 6, 2017

I am very excited about attending the upcoming conference on The New Work Summit #nytnewwork by the New York Times®. Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. Tweet Human Capital As a Key Competitive Advantage. So Who Are Some of The Speakers?

Culture 40

Culture Company Competitive Advantage Conference 40

Peter Lavers

FEBRUARY 21, 2019

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? Think is IBM’s flagship conference designed to deliver all the technical training, strategic expertise, and impactful lessons that a company needs to compete in today’s changing world.

Conference 66

Conference Leadership Culture Customer Centricity 66

ClientSuccess

MAY 10, 2019

The new logo incorporates our mission to build global customer success leadership summits with the best content, the best experiences, and the best connections. The CS100 Summit is the premier conference for customer success executives & SaaS leaders. We believe customer success is not a department by a company culture.

Conference 48

Conference eBook Customer Success Culture 48

Maru Group

APRIL 8, 2020

At Maru/Matchbox we pride ourselves in our culture of innovation. One of our most recent innovations, Brand Emotion, is a methodology that leverages visual semiotics to uncover the emotions individuals associate with brands or different types of marketing communications/materials.

Management 52

Management Conference Travel Innovation 52

SurveySparrow

NOVEMBER 1, 2021

David is a regular on shows and HR conferences and was the Main Stage MC at Europe’s most popular show in the future of workplace technology, UNLEASH World in 2018. Greg has an impressive CV, as he’s a renowned speaker, leadership advisor, and recruitment expert who was on the list of LinkedIn ‘Top Voices’ in 2018. 11 Steve Boese.

Social Media 98

Social Media Tips Conference Leadership 98

Natalie Petouhof

MAY 11, 2016

A client’s CIO had said, “I’ve never had a company pay more attention to my culture and my people and company that what we have experienced with IGATE.” ” IGATE is a new breed of company infusing it’s culture into Capgemini, with the key themes of speed, agility and imagination.

Conference 40

Conference Roadmap Innovation Culture 40

CX Journey

FEBRUARY 18, 2016

Ten years ago, in 2005, a group of people working in the field of knowledge management across the UK and the USA coined the phrase " narrative leadership." So was born what might appear to be another fad in the field of leadership. Plenty of books were written and conferences attended. But a focus on storytelling is reawakening.

Leadership 80

Leadership Innovation Customer Insights Tips 80

Doing CX Right

JULY 14, 2020

They share meaningful and relevant examples that reinforce the coursework including developing personas and journey maps, CX measurements, building a CX culture , and more. The program is not a seminar or conference. Fostering a Culture of Innovation. UNIVERSITY BASED COURSE. 995 instead of $4k+ this month).

Customer Journeys 52

Customer Journeys Course Social Media Insurance 52

Qualtrics

OCTOBER 11, 2019

By building a culture of open and trusted communication, we can create a more engaging, creative, and authentic workforce where employees feel deeply connected to the goals and objectives of the organization. Google Chat) and email, while other people may prefer sharing through phone calls or video conferences. Close the Loop.

Culture 26

Culture Communication Multi-Channel Feedback 26

One Millimeter Mindset

MAY 23, 2019

Leadership through storytelling takes another look at your toxic professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX. I speak on how professional purpose is the key to professional innovation.

Leadership 70

Leadership Conference Innovation Culture 70

Customer Enthusiast

OCTOBER 26, 2018

We were given an exclusive peek behind the curtain into Comcast’s products, services, support, and culture. I’ve heard from many company executives across industries at conferences and in other, more intimate, settings and left disaffected by their hyperbole. Doing so propels the culture to manifest itself.

Customer Experience 90

Customer Experience Net Promoter Score Effort Score Culture 90

Experience Investigators by 360Connext

FEBRUARY 3, 2020

Have you ever experienced a “conference high?” Thriving employees perform 27% better than non-thriving employees, including 89% better on innovation, and they are 79% more committed to the organization. Learning Makes You Happier — Science Shows it. ” Feels good, doesn’t it? Crack the Customer Code.

Training 197

Training Course How To Healthcare 197

C3Centricity

APRIL 2, 2018

Seat-at-the-table and leadership. Impact and truth culture. The report concludes that: “The biggest barriers to experimenting with innovation in CI are resources, both time and money. A lot of times there’ll be [a need for] an innovation project but it can’t find a home.”. Functional talent blueprint.

Marketing 175

Marketing Handbook ROI Social Media 175

SurveySensum

APRIL 1, 2024

Trust is not easily gained but can be a distinguishing factor that sets a business apart, resonating deeply with consumers and potentially leading to market leadership. Moreover, a startup’s history, the vision behind its formation, and its cultural ethos contribute to the sharing of the brand’s story and values.

Brands 52

Brands Case Study Social Media Feedback 52

Kerry Bodine

OCTOBER 12, 2016

Join me at the Service Design Global Conference October 27 & 28 in Amsterdam! Rather, they’ve stayed independent because they want to have control of the type of work they do, the way they operate, the way they spend money, and the physical and cultural environment in which they work. We howled didn’t have “a seat at the table.”

Consulting 120

Consulting Financial Conference Industry 120

Gainsight

JANUARY 8, 2019

Build up those knowledge reserves by attending these can’t-miss conferences of 2019. SaaStr is an annual conference that brings together the best & brightest minds in SaaS. IBM Think is a four-day conference that tech junkies dream about. A conference? Gartner Catalyst Conference | August 12-15, San Diego, CA.

Conference 45

Conference B2B Entertainment B2C 45

Russel Lolacher

MARCH 13, 2023

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience. He’s the best selling author of the burnout gamble and his latest book leadership reinvented. is the answer to a chaotic world.

Leadership 98

Leadership Government Employee Experience Innovation 98

TechSee

JANUARY 25, 2023

The field service industry is lucky to have several thought leaders who publish their expert views, speak at conferences, and share their philosophy with others in the field. Her goals are to drive innovation and transformation, resulting in end-to-end digitization, transparency, and business optimization.

Management 41

Management Automotive Leadership Effort Score 41