TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. She hosts a popular podcast called The Human Duct Tape Show, listed #1 on Inc.’s

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. If you are attending be sure to stop by the ChurnZero booth (#810) to say hi! .

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. IBM uses authentic leadership and abides by a work-from-home pledge.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Date: March 5-8, 2019.

Conference 33

Conference Management Innovation Roadmap 33

Calabrio

OCTOBER 20, 2020

Being a cloud-first company in a modern workforce management system allows us to quickly adjust our own transition and adjust our product functionality to further meet the needs of our customers. Leadership guided employees into this new norm, and our customer support and development continued to serve our customers.

Company 207

Company Self Service Government Contact Center 207

Kustomer

OCTOBER 22, 2020

I can’t think of a reason why it would not be better to have a diverse team,” said Liz Keys, Product Manager at Stella Connect. Brooklinen is a company that made sure to break the mold when it came to inclusivity, with over 80% of their manager-level employees being female. It really is kind of an invisible ‘sisterhood’.

Conference 96

Conference Self Service Sports CRM 96

ClearAction

OCTOBER 12, 2022

5 Best Experience Management Metrics Lynn Hunsaker. Why are experience management metrics the #1 challenge year after year? This means current experience management metrics are insufficient! Experience Management (XM) encompasses CX + EX + PX. This is the heart of experience management!

Metrics 62

Metrics Management Effort Score ROI 62

Customer Bliss

MAY 31, 2018

Based off his experience in marketing and sales, and managing an Air Liquide branch, he realized that improving customers’ lives is meaningful and wanted to be a part of that. After doing this repeatedly, he was able to help connect dots between customer issues so the problem can be solved quickly. You might be stuck forever.

B2B 107

B2B Industry Leadership Conference 107

One Millimeter Mindset

SEPTEMBER 11, 2018

Communication between leadership, management and front line employees. Then again, how about social communication patterns between social connections. My friend and colleague, Anthony Iannarino, recently posted an excellent article about the alarming trend on social media – especially LinkedIn – of connecting.

Communication 167

Communication Social Media B2B Conference 167

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. Books for Product Managers.

Resources 80

Resources Management Conference Groups 80

Playvox

OCTOBER 6, 2021

Gen Z (born between 1997 and 2012) 12% of 2025 workforce As digital natives, this generation uses social platforms to connect with others and to build their personal brands and businesses. Be a top-down manager. Gen Z is often recognized for having a communicative nature. .

Contact Center 75

Contact Center Tips Management Groups 75

CX University

JULY 9, 2018

My office has identified 5 best practices; this article will deal with just two things leadership must do in order to create an environment where engagement is possible. Anderson made an important announcement to employees, which forged that connective tissue. The results are inspiring. In 2008, Detroit, DTE Energy CEO Gerard M.

Employee Engagement 68

Employee Engagement Leadership Insurance Engagement 68

Customer Bliss

JUNE 14, 2019

R : Revenue growth management. There’s also an opportunity to answer questions which can be asked anonymously, which helps leadership stay on the pulse of what’s going on and what people are worried about. He also updates employees through his blog, Chester’s Chatter which he and the leadership team contribute to each month.

Chief Customer Officer 161

Chief Customer Officer Leadership Social Media Retail 161

Maru Group

APRIL 8, 2020

We demonstrated how understanding deep, emotional associations and combining that insight with behavioral and attitudinal data can enhance our understanding of brands and can be utilized to more effectively position them to connect on a deeper level with their target audience. Join the conversation series. Brought to you by.

Management 52

Management Conference Travel Innovation 52

One Millimeter Mindset

AUGUST 11, 2021

That is professional innovation and cross-functional leadership in the making. I recently spoke at a SHRM conference, delivering my Purpose-Driven Storytelling Pokes Holes in Organizational Value Silos presentation. You can choose to connect your professional story across organizational value silos. One millimeter at a time.

Innovation 116

Innovation Culture Leadership Resources 116

SmartKarrot

SEPTEMBER 7, 2021

Wondering about who made it to the list of top product management conferences in 2021? Here is a list of the best events for the people who have product management in their lunch and dinner. Check out our list of conferences segmented on a quarterly basis and know more about the dates, locations and what is up for grab.

Conference 10

Conference Management Innovation Connections 10

Experience Investigators by 360Connext

NOVEMBER 3, 2014

If someone in a leadership position cares enough to recognize the truth hurts and might be tricky to address, that company is a winner. This is about staying connected to what could move your company forward, even when things seem to be going fine. They start trusting clients and customers more than their leadership.

How To 271

How To Leadership Social Media Consulting 271

Press 1 For Nick

JANUARY 13, 2021

While Americans and those around the globe manage working from home and the slow return to the workplace, we all would do well to reflect on and capture lessons learned. By giving them the benefit of the doubt and not micro-managing them, you will improve morale and strengthen your relationship with your employees.

Connections 52

Connections How To Policies Communication 52

Bold360

JANUARY 29, 2020

So with an eye on the future, the CXNext crew sat down with Jon Stine, Lead at the Open Voice Network, to discuss key insights from the conferences and also what to expect with voice AI, his specialty. With so many new and connected devices, we as consumers are now living our lives through devices. Here are our five big takeaways: 1.

Conference 52

Conference Omni-Channel Retail Employee Engagement 52

Customer Bliss

SEPTEMBER 27, 2018

In order to get a better understanding of how others experienced Genesys, Lucy spent time out in the field – speaking and listening to partners, listening to salespeople and customers, as well as going to user and partner conferences. What are you looking to climb? Why that hill? Strategy – what is the strategy to climb the hill?

Communication 222

Communication Chief Customer Officer Customer Care Customer Success 222

Calabrio

OCTOBER 20, 2020

Being a cloud-first company in a modern workforce management system allows us to quickly adjust our own transition and adjust our product functionality to further meet the needs of our customers. Leadership guided employees into this new norm, and our customer support and development continued to serve our customers.

Company 130

Company Self Service Government Contact Center 130

VDS

JULY 22, 2020

While Americans and those around the globe manage working from home and the slow return to the workplace, we all would do well to reflect on and capture lessons learned. By giving them the benefit of the doubt and not micro-managing them, you will improve morale and strengthen your relationship with your employees.

Connections 52

Connections How To Contact Center Policies 52

Alliance by IFS

SEPTEMBER 14, 2019

This year’s Smarter Services™ Symposium leadership conference , September 16-18 in Chicago, will bring together more than 250 manager and VP-level service leaders to share and learn from one another’s executive leadership experiences. Previewing This Year’s Executive Leadership Conference Agenda.

Meeting 62

Meeting Conference Customer Journeys Self Service 62

Gainsight

APRIL 26, 2023

Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference. Learning With Our PALs Pulse Academy Live (PAL) cemented the legacy of learning at Pulse with educational programming that kicks off the event a day ahead of the main conference. Well, sorta.

Industry 52

Industry Conference Fashion Customer Success 52

Horizon CX

JUNE 10, 2022

Ideally, this concept should originate at the senior leadership level. To establish and solidify that customer experience is indeed part of an organization’s strategy, senior-leadership engagement is critical, even if there is no C-level role assigned to CX. Forrester at the Sloan School of Management at MIT.

Customer Journeys 130

Customer Journeys System Net Promoter Score NPS 130

CX Accelerator

JULY 1, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. One company asked their customer service employees to connect to VPN and haul their desktop computers home with them. Include organization change management at the beginning. Now: Schedule online meetings.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

Qualtrics

DECEMBER 6, 2018

HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Qualtrics will also be at most of these events showcasing our employee experience management platform. Below are 10 HR and EX conferences that you should check out for 2019. Date: March 5-8, 2019.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

TechSee

JANUARY 25, 2023

Just one negative interaction with a technician can spoil a company’s reputation, so field service management must continuously find ways to meet growing expectations for quicker resolutions, shorter arrival times, and better overall customer experiences. Bob is also an author: see his site [link] feinerbook.com.

Management 41

Management Automotive Leadership Effort Score 41

Seaton CX

DECEMBER 6, 2022

You stride confidently into the conference room. You connect confidently to the Zoom call. You’re always battling ignorance and skepticism about the value of customer experience management. This executive leadership team doesn’t want to be inspired and motivated. Scratch that. Let’s try again. But CX is not so pedestrian.

Leadership 75

Leadership Conference ROI Meeting 75

Totango

APRIL 25, 2019

Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of its 2019 Customer Success Summit Conference. . Edgar Papke – Award-winning Author and Expert on Organizational Leadership. With an amazing NPS score of 87.5,

NPS 54

NPS Connections Customer Centricity Customer Success 54

CSM Magazine

OCTOBER 18, 2022

Dave brings exceptional experience to the table, having built and managed organisations that deliver first-class customer care,” said Tom Goodmanson , president and CEO of Calabrio. Previously, he led global professional services at Accruent Software, an asset management solutions software company.

Customer Success 52

Customer Success e-support Contact Center Customer Service 52

Kustomer

OCTOBER 22, 2020

I can’t think of a reason why it would not be better to have a diverse team,” said Liz Keys, Product Manager at Stella Connect. Brooklinen is a company that made sure to break the mold when it came to inclusivity, with over 80% of their manager-level employees being female. It really is kind of an invisible ‘sisterhood’.

Conference 52

Conference Self Service Sports CRM 52

Grade.us

AUGUST 25, 2020

Yet the LinkedIn connection request message is misused so frequently that it’s developed a negative connotation in the world of professional networking. Most people on LinkedIn have a connection problem. Many don’t know how to build strong connections with others on LinkedIn. Self-serving connections.

Connections 54

Connections Resources eBook Social Media 54

CSM Magazine

OCTOBER 18, 2022

Dave brings exceptional experience to the table, having built and managed organisations that deliver first-class customer care,” said Tom Goodmanson , president and CEO of Calabrio. Previously, he led global professional services at Accruent Software, an asset management solutions software company.

Customer Service 52

Customer Service e-support Contact Center Conference 52

Customer Bliss

NOVEMBER 1, 2018

How do you hold yourself accountable when managing culture and employee experience? Mary and her team ensure that they’re conscious and connected with the driver community. Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

NobelBiz

FEBRUARY 10, 2023

You now have access to talent pools in various places – whether it be in call center agents, whether it be members of your leadership and management teams. Hear him talk about his journey from being in a band to working as an agent and how his first day in management, half the sales team quit! Now there’s a story!

Culture 52

Culture Video Conference Travel 52