Gainsight

APRIL 11, 2023

Pulse is celebrating its tenth anniversary as the biggest, most amazing conference for the customer success community. Here’s a look at our Pulse 2023 conference tracks. Community Building Tactics That Drive Advocacy and Save Customers Communities connect, inspire, and educate your customers. Ready to Get FIRED UP?

Leadership 52

Leadership Conference Customer Success Customer Retention 52

Gainsight

AUGUST 30, 2022

Human-First business is the concept that underlies all of Pulse and is what connects us together. The world needs human-first leadership , now more than ever, and with Pulse, we’ve proven that we’re a community well-equipped to provide that empathy. Human-First is Unstoppable. Those are my top 5 takeaways, but there are many others!

Conference 52

Conference Chief Customer Officer Fashion Leadership 52

CSM Magazine

FEBRUARY 28, 2024

That’s why events like our Disrupt conferences – taking place once again in both London (Tuesday, March 5th) and in Madrid (Thursday, April 18th) – as well as our Disrupt on the Road and Community Day roadshows are so important. But Disrupt isn’t just about learning from experts.

Leadership 52

Leadership Innovation Groups Conference 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. That’s either for support or brand research. […] 88% of people we surveyed felt better about brands that offer a shared space for customers to connect.

Conference 98

Conference Customer Success Leadership Sales 98

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. IBM uses authentic leadership and abides by a work-from-home pledge.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. If you are attending be sure to stop by the ChurnZero booth (#810) to say hi! .

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Experience Investigators by 360Connext

JANUARY 5, 2015

Then it tapered off, they felt less connected and important, and they drifted to my client’s competitors. It was a room of 12 people, with the founder sitting at the end of a big conference table. The others were his senior staff , his trusted leadership team members. And here’s why. I felt defeated.

Leadership 110

Leadership Consulting Employee Engagement User Experience 110

Kustomer

OCTOBER 22, 2020

I can’t think of a reason why it would not be better to have a diverse team,” said Liz Keys, Product Manager at Stella Connect. Not only does this diversify the perspectives coming from leadership in the company, but the CX team benefits from unique qualities that women typically hold. “It

Conference 96

Conference Self Service Sports CRM 96

Customer Bliss

MAY 31, 2018

After doing this repeatedly, he was able to help connect dots between customer issues so the problem can be solved quickly. Attend conferences and learn as much as you can; the concepts and basics are the same for each market. He spent at least an hour with a customer agent to see their interactions and processes.

B2B 107

B2B Industry Leadership Conference 107

One Millimeter Mindset

SEPTEMBER 11, 2018

Communication between leadership, management and front line employees. Then again, how about social communication patterns between social connections. My friend and colleague, Anthony Iannarino, recently posted an excellent article about the alarming trend on social media – especially LinkedIn – of connecting. No pitching.

Communication 167

Communication Social Media B2B Conference 167

CSM Magazine

FEBRUARY 12, 2024

Ask yourself what you wish to achieve: Is it brand awareness, lead generation, or establishing thought leadership? For instance, a tech conference might benefit from a modern, high-tech environment, while a casual networking event could be held in a more relaxed, informal space. Technology can also play a role in enhancing networking.

Industry 95

Industry Tips Entertainment Transportation 95

CX University

JULY 9, 2018

My office has identified 5 best practices; this article will deal with just two things leadership must do in order to create an environment where engagement is possible. Anderson made an important announcement to employees, which forged that connective tissue. The results are inspiring. In 2008, Detroit, DTE Energy CEO Gerard M.

Employee Engagement 68

Employee Engagement Leadership Insurance Engagement 68

Kustomer

NOVEMBER 30, 2021

This November we held our annual conference Kustomer NOW 2021. The Connectivity Award for Best Use of Integrations. Our second award is The Connectivity Award for Best Use of Integrations. This client has connected all of their tools, processes and data, linking every element of their support operations to transform their CX.

Competitive Advantage 98

Competitive Advantage Leadership Hotels Retail 98

Connective DX

OCTOBER 11, 2019

Connective DX is excited to announce that we have been awarded a Healthiest Company of Oregon designation by the Portland Business Journal. The Healthiest Employers program awards companies who are demonstrating innovation and leadership in their wellness programs. Connections. © 2019 Connective DX. Subscribe Share.

Connections 40

Connections Company Healthcare Conference 40

Calabrio

OCTOBER 20, 2020

Leadership guided employees into this new norm, and our customer support and development continued to serve our customers. Our annual customer conference, Calabrio Customer Connect , also received the virtual treatment. Meeting the Needs of Modern Business.

Company 207

Company Self Service Government Contact Center 207

Customer Bliss

JUNE 14, 2019

There’s also an opportunity to answer questions which can be asked anonymously, which helps leadership stay on the pulse of what’s going on and what people are worried about. He also updates employees through his blog, Chester’s Chatter which he and the leadership team contribute to each month. Rethink Training and Hiring Practices.

Chief Customer Officer 161

Chief Customer Officer Leadership Social Media Retail 161

Press 1 For Nick

JANUARY 13, 2021

Leaders need to leverage tools to connect with their teams like video conferencing tools (i.e. There is no better way to maintain a strong and consistent internal communication than (literally) seeing your leadership on conference calls. Zoom, Microsoft Teams, etc.).

Connections 52

Connections How To Policies Communication 52

Bold360

JANUARY 29, 2020

So with an eye on the future, the CXNext crew sat down with Jon Stine, Lead at the Open Voice Network, to discuss key insights from the conferences and also what to expect with voice AI, his specialty. With so many new and connected devices, we as consumers are now living our lives through devices. Here are our five big takeaways: 1.

Conference 52

Conference Omni-Channel Retail Employee Engagement 52

Kustomer

APRIL 14, 2023

Demonstrating How Kustomer Delivers Connected Service that Scales & Delights Kustomer recently attended Shoptalk in Las Vegas, NV on March 26-29, 2023. Shoptalk is an annual conference where thousands of retail changemakers come together every year to create the future of retail. Check out the activations below.

Retail 52

Retail Hotels Leadership Conference 52

Experience Investigators by 360Connext

NOVEMBER 3, 2014

If someone in a leadership position cares enough to recognize the truth hurts and might be tricky to address, that company is a winner. This is about staying connected to what could move your company forward, even when things seem to be going fine. They start trusting clients and customers more than their leadership.

How To 271

How To Leadership Social Media Consulting 271

One Millimeter Mindset

AUGUST 11, 2021

That is professional innovation and cross-functional leadership in the making. I recently spoke at a SHRM conference, delivering my Purpose-Driven Storytelling Pokes Holes in Organizational Value Silos presentation. You can choose to connect your professional story across organizational value silos. One millimeter at a time.

Innovation 116

Innovation Culture Leadership Resources 116

VDS

JULY 22, 2020

Leaders need to leverage tools to connect with their teams like video conferencing tools (i.e. There is no better way to maintain a strong and consistent internal communication than (literally) seeing your leadership on conference calls. Zoom, Microsoft Teams, etc.).

Connections 52

Connections How To Contact Center Policies 52

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. His specialty is exploring the connection between customer service and technology.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CustomerSuccessBox

AUGUST 25, 2022

Suggested Read : Top 10 SaaS Conferences of 2022. Additionally, it will serve as a medium for people to form lasting connections with eminent industry professionals. The conference is all set to open the doors of great possibilities for those aspiring to excel in CS and take their SaaS business to the next level. TSIA World.

Customer Success 52

Customer Success Conference Trends Customers 52

Gainsight

APRIL 26, 2023

Oh, how far we’ve come—as a company, an industry, and an unstoppable community that we’ve forged around our annual Pulse Conference. Learning With Our PALs Pulse Academy Live (PAL) cemented the legacy of learning at Pulse with educational programming that kicks off the event a day ahead of the main conference. Well, sorta.

Industry 52

Industry Conference Fashion Customer Success 52

Qualtrics

DECEMBER 6, 2018

HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 HR and EX conferences that you should check out for 2019. Description: The theme of the conference is “People Data for Good” and the conference is two days long.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Date: March 5-8, 2019.

Conference 33

Conference Management Innovation Roadmap 33

Totango

APRIL 25, 2019

Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of its 2019 Customer Success Summit Conference. . Edgar Papke – Award-winning Author and Expert on Organizational Leadership. With an amazing NPS score of 87.5,

NPS 54

NPS Connections Customer Centricity Customer Success 54

Grade.us

AUGUST 25, 2020

Yet the LinkedIn connection request message is misused so frequently that it’s developed a negative connotation in the world of professional networking. Most people on LinkedIn have a connection problem. Many don’t know how to build strong connections with others on LinkedIn. Self-serving connections.

Connections 54

Connections Resources eBook Social Media 54

Seaton CX

DECEMBER 6, 2022

You stride confidently into the conference room. You connect confidently to the Zoom call. This executive leadership team doesn’t want to be inspired and motivated. You’ll get CX leadership ideas in your inbox every Monday morning to kickstart the week. Scratch that. Let’s try again. But you’ve got this. Hey, CX Leader!

Leadership 75

Leadership Conference ROI Meeting 75

Kustomer

OCTOBER 22, 2020

I can’t think of a reason why it would not be better to have a diverse team,” said Liz Keys, Product Manager at Stella Connect. Not only does this diversify the perspectives coming from leadership in the company, but the CX team benefits from unique qualities that women typically hold. “It

Conference 52

Conference Self Service Sports CRM 52

Alliance by IFS

SEPTEMBER 14, 2019

This year’s Smarter Services™ Symposium leadership conference , September 16-18 in Chicago, will bring together more than 250 manager and VP-level service leaders to share and learn from one another’s executive leadership experiences. Previewing This Year’s Executive Leadership Conference Agenda.

Meeting 62

Meeting Conference Customer Journeys Self Service 62

Calabrio

OCTOBER 20, 2020

Leadership guided employees into this new norm, and our customer support and development continued to serve our customers. Our annual customer conference, Calabrio Customer Connect , also received the virtual treatment. Meeting the Needs of Modern Business.

Company 130

Company Self Service Government Contact Center 130

Chadwick Martin Bailey

JULY 21, 2020

In terms of the conference itself, the newly virtual event meant remote video sessions, online connections, and every now and then earning a merit badge. the event offered of great thought leadership, insights, and ideas, as well as many excellent learning and networking opportunities. Although not without its quirks (get it?),

Conference 83

Conference Case Study Consumers Leadership 83

Customer Bliss

NOVEMBER 1, 2018

Mary and her team ensure that they’re conscious and connected with the driver community. Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers. A delightful CX meant that they were to develop a value system around uplifting other people.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Customer Bliss

SEPTEMBER 27, 2018

In order to get a better understanding of how others experienced Genesys, Lucy spent time out in the field – speaking and listening to partners, listening to salespeople and customers, as well as going to user and partner conferences. What are you looking to climb? Why that hill? Strategy – what is the strategy to climb the hill?

Communication 222

Communication Chief Customer Officer Customer Care Customer Success 222