Can Community Solve Business Challenges?
Vanilla Forums
MAY 11, 2021
At the TSIA Interact event, I detailed some super interesting research on how community can solve some of the biggest business challenges. Read on to find out more!
community-solve-business-challenges 
35 Indicators that a Company Isn’t Customer-Centric
CX Accelerator
NOVEMBER 7, 2023
By Jeremy Watkin and the CX Accelerator Community I’ve got a big trip coming up, and in preparation, I needed to check my flight itinerary so I could book a rental car and long-term airport parking. I had a business (not my job) break their promise to me. 29) can't find ways to solve problems. 28) can’t be empathetic.
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The Impact of Diversity on CX
Horizon CX
AUGUST 7, 2023
Let’s unpack the concept of diversity and explain how this is critical to the success of businesses and particularly within the domain of customer experience (CX) management. Cultural competence allows for effective communication and collaboration across diverse backgrounds.
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The Evolution Of Customer Success In The Digital Age
Gainsight
APRIL 8, 2024
The Rise of Proactive Engagement Traditional customer service models focused on reactive problem-solving. Customer Success as a Growth Driver Beyond mitigating churn, Customer Success has evolved into a strategic growth engine for businesses. The Power of a Customer Community Many times you already have a strong community IRL.
The Majestic Dance between AI and Humans in CX
ECXO
APRIL 7, 2024
The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. It is the backbone of customer satisfaction, loyalty, and ultimately, business growth.
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7 proven tactics to revamp your local reputation management
BirdEye
DECEMBER 5, 2023
A business’s local reputation is one of the most critical factors contributing to its success in a competitive market. A recent Birdeye survey showed that: 68% of consumers check reviews before they engage with a local business. 78% of consumers would not buy from a business with a negative reputation.
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Top 5 Customer Success communities to join
ChurnZero
MARCH 10, 2022
Online Customer Success communities are excellent places to gain fresh perspectives, stay on the pulse of industry trends, learn from seasoned Customer Success professionals and other SaaS experts, and have conversations with like-minded folks. Customer Success communities are the discerning CS professionals’ secret weapon.
You’re Only As Good As Your Ability To Solve Problems For Your Customers And Their Communities
Blake Morgan
SEPTEMBER 6, 2022
And a huge part of achieving that goal is solving problems for your customers and their communities. But taking a stance and getting involved in the community to solve problems is challenging for some brands. The community ripple effect boosts local economies to create opportunities with lasting impact. .
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23 Inspiring Women to Watch in 2023
TechSee
MARCH 7, 2023
Taksina is shaping the future of service and how businesses will embrace and adopt technology to deliver incredible outcomes. and commitment to sustainable business practices improvements are unparalleled. Carol’s tireless advocacy for pay equity, leadership in trying times (cold supply chain anyone?),
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How Watercare drive customer excellence with VoC and Thematic
Thematic
MARCH 27, 2024
A Customer Journey Challenge In the aftermath of the storms, there was a massive influx of calls through to the support centre. The They used Thematic to identify red flags and dig into these for every business area. Theresa Malloy, Watercare’s Insights Lead, shared how they overcame this engagement challenge. A
The Story of Jose – A Tale About Customer Experience
ECXO
APRIL 18, 2024
He understood that customers were the lifeblood of any business and treated them with the respect, empathy, and kindness they deserved. The Challenges His colleagues in other departments often found his enthusiasm puzzling, if not outright annoying, but Jose didn’t let their apathy dampen his spirits.
How To Prioritize Customer Experience Efforts
Experience Investigators by 360Connext
MAY 31, 2022
Customer journey mapping efforts lead to areas to improve and challenges to overcome. Ask: which of these efforts is solving our top challenges? Sometimes the next action is simply figuring out how to solve the problem. Yet who is to say what’s most important? Then get specific about what actions will be needed.
In this Time of Coronavirus…Let Goodness in Business Prevail. Human and Financial Prosperity Will Follow.
Customer Bliss
MARCH 18, 2020
Let trust and respect become translated now into our business lives. And, we have a moment here to translate what we know is right into how we practice business right now. Here are 3 areas of leadership and humanity to consider for your business now: 1. Every industry has conditions for doing business. Show Your Kindness.
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Guest blog: The Future of Customer Service: Changes & Challenges in 2022
Comm100
MAY 25, 2022
In the past few years, massive social changes have upset the business community. In this article, we’ll look at some of the new challenges that have emerged to impact contact centers. Challenges have emerged in the past two years. Further social upheavals amongst workers and customer expectations have also occurred.
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Mastering Online Business: 4 Strategies for Small Online Businesses to Succeed
SurveySensum
APRIL 8, 2024
In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.
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An Interview For Change: Digital Community Challenges & Opportunities
Lithium
OCTOBER 5, 2022
Since the start of digital communities, it has been known that they can be powerful beyond measure for brands imploring their use. However, due to their rapid growth, creating the right processes and governance structures can be a serious challenge. I got into online communities as a gamer. Parker Hicks. Lisa Bidder.
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Community Soundbites: How we effectively share insights with the business
Thematic
AUGUST 25, 2021
Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Join our community here. One thing became clear as our conversations kicked off - when sharing insights with the business, starting with the research question, or business problem is common and some argue, critical.
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Hero Digital partners with Makers + Mentors Network to help prepare 21st century students for STEAM careers
Hero Digital
DECEMBER 16, 2020
Whether it’s designing the first habitats for colonizing Mars or solving more down-to-earth problems like pollution and poverty, the future abounds with unlimited potential for humanity. It’s vitally important that students from all backgrounds participate, including girls, students of color, and youth from low-income communities.
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How to Connect Your Employees to Your Customers and Company Mission
Customer Bliss
JANUARY 17, 2019
Listen, Analyze, Solve, and Offer More. After taking a course led by James Heskett and Earl Sasser who wrote The Ownership Quotient , Lisa was excited to come back to Netspend with a business case that supported creating customer experience at Netspend. And how do you connect employees to your mission? About Lisa Henken Ramirez.
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How to create buyer personas + Free template
BirdEye
SEPTEMBER 29, 2023
That is why businesses invest in developing buyer personas before they get out there in the market. The right buyer personas can help you become an efficient and smart business in your industry. This blog post uncovers everything you need to know about buyer personas and how to create the right one to help your business grow.
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Advancing our commitments to global sustainability [Report]
Clarivate
MAY 18, 2023
At Clarivate we put sustainability at the heart of our business goals and we want environment, social and governance issues to be the core of our global culture, serving as guiding principles for every decision we make. We remain members of the “Business Ambition for 1.5”
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Turn An Idea Into A Customer-Centric Brand
Blake Morgan
MARCH 29, 2022
Turning her idea into a full-fledged brand took work and a focus on solving a problem. Identifying and solving a real problem made it easier to sell the product to retailers and get coveted shelf space. . Identifying and solving a real problem made it easier to sell the product to retailers and get coveted shelf space. .
Four Ways to Increase Meaningful Interactions with Your Customers
CSM Magazine
NOVEMBER 7, 2018
Investing in overall brand experience for customers is one of the most important aspects of any business. By building a happy, loyal customer base that makes brand interaction easy and enjoyable, businesses can ensure that they have the edge over competitors. Invest in digital platforms. Keep it simple. Invest in the team.
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How Clarivate works towards SDG 9: Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation
Clarivate
FEBRUARY 13, 2024
At Clarivate we put sustainability at the heart of our business goals. Our sustainability report is full of real-life examples of how we help our customers, colleagues and communities, with transparent, data-driven results and real insights on where we need to focus moving forward. Roy Jakobs, CEO of Philips.
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How to create an impactful Twitter business profile
BirdEye
DECEMBER 30, 2023
Yes, that’s the magic of a tweet, making a strong case for having a Twitter business profile in today’s digital marketplace. So, if you want to boost your online marketing efforts in an era where 75% of internet users turn to social media for insights on businesses and brands, you must consider the power of a Twitter business account.
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Qualitative Feedback: Examples, Types & Analysis
Thematic
DECEMBER 12, 2023
It allows businesses to understand the " why " behind customer actions, adding context to customers’ experiences. Businesses can use this data to introduce new features & enhance existing systems, improving the customer experience. Why is Qualitative Feedback crucial for businesses?
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Customer Service in the Metaverse: Navigating the Future of Virtual Support
CSM Magazine
FEBRUARY 12, 2024
Welcome to the dawn of a new era in customer service, where the metaverse is rapidly transforming how businesses interact with their customers. This digital revolution presents a unique set of challenges, from navigating complex virtual worlds to meeting the heightened expectations of tech-savvy consumers.
Google Gemini: A productivity powerhouse for businesses?
BirdEye
FEBRUARY 21, 2024
With each new advancement, businesses and agencies scramble to understand its potential impact and how to leverage it for success. Google’s new Gemini AI model has notably stirred the tech community, heralding substantial advancements in AI capabilities and generating excitement and caution.
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Customer Self-Service: Pros, Cons, Examples
TechSee
MARCH 7, 2022
Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not buzzwords – they are solid performance indicators that continue to gain traction and are a top priority for businesses. Challenges of Customer Self Service.
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Renewable energy: Strategizing a better, more sustainable world [Report]
Clarivate
OCTOBER 26, 2022
The world’s sustainability challenges provided the impetus for our new report, A study of energy in transition: the role of research and innovation in the world’s shift to sustainable energy sources. The challenge facing policy makers, scientists and engineers is to match ambition with tangible action. Becoming part of the solution.
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Your A-Z guide about social media reputation management
BirdEye
NOVEMBER 30, 2023
5 dos and don’ts of social media reputation management Birdeye – The social media reputation management software to consider for any business Best practices for social media reputation management Use of AI to build a positive reputation on social media What are a few successful tips for brand reputation management on social media?
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How to build a durable growth engine with Digital Customer Success
Gainsight
SEPTEMBER 21, 2022
There are plenty of unexpected challenges in SaaS right now, as the looming recession becomes a reality, but Customer Success (CS) organizations in particular are adopting digital tactics to overcome and endure these challenges. . Make advocacy easy with a strong community . Community fosters both innovation and advocacy.
9 Ways Brands Can Harness the “Kidult” Trend and Spin Nostalgia into Gold
2020 Research
OCTOBER 30, 2023
Contests, challenges, and social media campaigns focused on nostalgic themes create a sense of community and foster active participation. Sago is the global research and data partner that connects human answers to business questions.
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5 reasons companies still invest in Community in an economic downturn
inSided
SEPTEMBER 22, 2022
We’ve all been following the impact of the economic downturn we’re experiencing on SaaS companies, our own businesses, and others we use and love. So with all that happening around us, why do we still see companies and their Customer Success teams still invest in Community projects? This is where a digital strategy comes in.
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12 Interesting Rounds of Funding for SaaS Customer Service platforms
CSM Magazine
JANUARY 22, 2024
Customer service is a crucial aspect of any business, as it can affect customer satisfaction, retention, and loyalty. However, providing high-quality customer service can be challenging, especially in the era of digital transformation, where customers expect fast, personalized, and seamless interactions across multiple channels.
4 C’s of CX Culture: How Well is Your Company Doing?
Experience Investigators by 360Connext
SEPTEMBER 22, 2020
Great customer experience means better business results. An innovative, future-focused and adaptable work community focused on solving customer challenges. The challenge with many organizations is a lack of collective conscience. Customers will spend more, stay longer and tell their friends about the brand.
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Amplifying our strategic commitments to sustainability worldwide
Clarivate
MAY 24, 2022
At Clarivate, we have committed to sustainability as a strategic business imperative, elevating environmental, social and corporate governance issues by empowering our corporate leaders, customers and colleagues to play a critical role in driving real change.”.
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Top 5 Customer Success communities to join
ChurnZero
MARCH 10, 2022
Online Customer Success communities are excellent places to gain fresh perspectives, stay on the pulse of industry trends, learn from seasoned Customer Success professionals and other SaaS experts, and have conversations with like-minded folks. Customer Success communities are the discerning CS professionals’ secret weapon.
Customer Experience Lessons from 2020: Experts Chime In
Experience Investigators by 360Connext
NOVEMBER 10, 2020
There were real struggles and challenges for businesses and their customers, too. These new and changing needs have driven organizations to invent new ways to create, communicate, and deliver on those expectations. Businesses need to “communicate clearly what we’re doing for them.”
Introducing WorkOutLoud Venue™
WorkOutLoud
JANUARY 25, 2022
WorkOutLoud Venue delivers extended features for hosting webinars, small and large scale events while delivering true community capabilities that engage your customers, time and again while delighting them with simplicity. And of course, WorkOutLoud Venue is tightly integrated with our WorkOutLoud™ community platform.
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7 Takeaways from CCO Organizational Structure Survey
Gainsight
APRIL 30, 2021
One of the best parts of the Customer Success community is the feeling that we are all in it together as CS evolves. This new direction tends to be true in businesses with lower Average Contract Values (ACVs). They know “what” – what problems they have and what products could solve them.
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COVID-19 Makes Journey Mapping More Important Than Ever. Here’s How to Build One.
Experience Investigators by 360Connext
APRIL 14, 2020
That knowledge can inspire actions throughout your organization to create better experiences that lead to real business outcomes. If you are launching a new product or communicating to a new audience, a journey map can help you provide a more seamless experience to customers who need what you offer right now. What are you trying to do?
8 ways to empower the manufacturing workforce for the future
West Monroe
JUNE 13, 2022
As demand continues to surge —despite inflationary pressures, supply chain challenges, and the war in Ukraine—manufacturing executives are understandably focused on filling orders and seizing opportunities to rebound from a turbulent two years. Communication. These eight steps can help them do just that. Work environment.
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In this Time of Coronavirus…Let Goodness in Business Prevail. Human and Financial Prosperity Will Follow.
Customer Bliss
MARCH 18, 2020
Let trust and respect become translated now into our business lives. And, we have a moment here to translate what we know is right into how we practice business right now. Here are 3 areas of leadership and humanity to consider for your business now: 1. Every industry has conditions for doing business. Show Your Kindness.
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