CSM Magazine

OCTOBER 19, 2023

For instance, they discovered that historic communication issues, not service failure, was the primary source of customer complaints, leading to targeted improvements in their support channels. Strategies for Proactive Communication Effective communication is the cornerstone of proactive customer service.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

Horizon CX

DECEMBER 1, 2023

Tesla: Sustainable Transportation and Innovation Tesla has disrupted the automotive industry by addressing the perceived needs of environmentally conscious consumers. The company’s focus on electric vehicles and sustainable transportation aligns with the growing awareness of environmental issues among customers.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Feedbackly

JULY 17, 2023

The University of Turku’s Climate Nudge project focused on promoting sustainable transportation, and to gather comprehensive data about their project, they teamed up with Feedbackly , a customer experience management and feedback platform. In this calendar, children unlocked daily tasks by completing journeys using muscle power.

Gamification 52

Gamification Feedback Transportation Travel 52

InMoment XI

AUGUST 2, 2022

When you segment your audience based on accurate demographic data, you can advertise and communicate with each group according to their preferences and values. A lot of people in the city don’t drive a car and instead use public transportation, but others that live in the country desperately need their vehicles to get to their jobs every day.

Advertising 295

Advertising Transportation Groups Analytics 295

West Monroe

NOVEMBER 15, 2023

The integration of EVs into the energy grid represents a significant shift in how we think about transportation, energy consumption, and the digital capabilities that bind them—the future of EVs is inextricably linked to the readiness and responsiveness of the grid, and that relationship that will define the next era of energy management. "EVs

Transportation 52

Transportation Automotive Consumers Technology 52

West Monroe

AUGUST 22, 2023

During the pandemic, changes in consumer demand, supply shortages and transportation delays drove supply chain disruption. However, a variety of pandemic-related factors persist, still causing inflated costs for companies – including persistently high transportation and storage costs, rising costs of goods and labor challenges.

Transportation 52

Transportation e-support Consumers System 52

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 59

Customer Care Transportation Social Media Government 59

InMoment XI

APRIL 3, 2024

But with the advent of the information age and the communication technologies that support it, a new facet of customer experience has emerged: digital experience. And as digital communications channels continue to supplant traditional ones, even the most basic of interactions will soon depend at least partially on digital technologies.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Clarivate

SEPTEMBER 8, 2022

In our recent podcast episode, the future of sustainable mobility, we spoke with Ingrid Gogl, the vice president of marketing and communications at Yunex Traffic. Recent data from the automotive industry shows that road vehicles account for a significant majority (74.5%) of the transport sector’s CO2 emissions and 15% of total CO2 emissions.

Transportation 52

Transportation How To Government Automotive 52

CSM Magazine

MARCH 20, 2024

CX Rockstar James Dodkins on the Rise of Machine Customers Technological Infrastructure for Serving Machine Customers The rise of machine customers necessitates a robust technological infrastructure that ensures seamless transactions, security, and communication compatibility.

How To 52

How To Transportation System Automotive 52

Wired and Dangerous

JULY 14, 2020

Chip popped the obvious question–if customer service was a mode of transportation, what would it be? If you asked your customers to characterize the service they receive from you as a mode of transportation, what would they choose? And, what would their choice communicate about how you deliver customer service?

Transportation 91

Transportation Loyalty Innovation Customer Service 91

Avaya

OCTOBER 29, 2018

We talk a lot about innovation at Avaya, about the possibilities of how collaboration, AI, IoT, and communications enablement can drive Digital Transformation across industries as varied as professional sports, transportation, finance or healthcare. I think that’s worth repeating: Embrace the possibilities; drive meaningful impact.

Communication 45

Communication Transportation Sports Healthcare 45

CSM Magazine

SEPTEMBER 16, 2022

A study which examined the corporate social responsibility (CSR) messaging of Fortune 100 companies on Twitter during the pandemic has found that organisations could better communicate with their customers during times of crises by strategically embedding their CSR response into international marketing plans.

Transportation 98

Transportation Social Media Study Communication 98

BlueOcean

DECEMBER 16, 2019

While so many of us are off celebrating the festive season for days at a time, there are scores of people on the frontlines working to keep everything running smoothly in industries ranging from health care, to transportation, to broadcasting to, yes, customer care. Constant and Effective Communication. Setting Realistic Expectations.

Contact Center 156

Contact Center Gamification Transportation Travel 156

CSM Magazine

APRIL 11, 2024

Local Amenities : Explore the amenities, schools, transportation, and other factors affecting the property’s desirability. Prioritize these aspects so you can communicate them effectively with the other party. Effective communication is vital to successful negotiations.

Strategy 52

Strategy Social Media Video Transportation 52

SurveySparrow

NOVEMBER 21, 2023

Select a site that minimizes transportation costs and provides easy access for suppliers and customers. Proximity to major transportation hubs can significantly enhance overall logistics efficiency. Also, logistics management extends beyond the warehouse, coordinating transportation activities and ensuring change adaptability.

Transportation 52

Transportation Trends System Technology 52

Helen Dewdney

MARCH 25, 2020

Public transport contributes to the spread of coronavirus/ COVID-19. Many commuters still using public transport are construction workers — mostly self-employed contractors working on sites that the government has allowed to remain open. What is truly unbelievable is the situation with public transport in London.

Transportation 65

Transportation Government Travel Social Media 65

Helen Dewdney

MARCH 25, 2020

Public transport contributes to the spread of coronavirus/ COVID-19. Many commuters still using public transport are construction workers — mostly self-employed contractors working on sites that the government has allowed to remain open. What is truly unbelievable is the situation with public transport in London.

Transportation 65

Transportation Government Travel Training 65

CX University

SEPTEMBER 10, 2021

So what does CX have to do with the rough and ready world of transportation and logistics? This is especially applicable to transportation and logistics where companies across the country face long-standing driver and warehouse labor shortages. Power now sits with the customer,” he says. Here’s the high level: B2B lacks CX stars.

Groups 94

Groups Transportation Net Promoter Score B2C 94

CSM Magazine

FEBRUARY 9, 2021

Air France KLM ESSC has continued its partnership with Thrive , which has involved the development of an employee engagement and communications app, ‘My Wem’. . The ESSC needed to streamline communication, reduce the use of email and create a community to keep colleagues connected and the ‘My Wem’ app was launched to achieve this.

Employee Engagement 52

Employee Engagement Sales Engagement Transportation 52

CSM Magazine

APRIL 2, 2024

Talk to Your Supply Chain Stakeholders Communicate with your suppliers, manufacturers, retailers, and any other members of your supply chain to get their take on what improvements can be made. Have Transparent Communication As you make changes and re-calibrate your supply chain, communicate transparently with your partners.

Tips 40

Tips Transportation Analytics Software 40

AWS Machine Learning

MARCH 25, 2024

Protecting data in transit Data encryption is used to make sure that data communication between your application and Amazon Transcribe remains confidential. Both HTTP/2 and WebSockets streaming connections are established over Transport Layer Security (TLS), which is a widely accepted cryptographic protocol. We recommend using TLS 1.2

Guidelines 79

Guidelines Resources Connections Communication 79

West Monroe

OCTOBER 26, 2022

Historically, telecommunications were built into the business case for each specific use case or application that it supported—communications networks were purpose-built, SCADA communications networks went into the SCADA business case, and AMR/AMI communications went into the AMR/AMI business case. Utilities in the U.S.

Telecommunications 52

Telecommunications Transportation Policies Wireless 52

CX Journey

AUGUST 15, 2018

The audience was transported and mesmerized! I noted that, through storytelling , the docent had power over the audience! Through storytelling, he. Through storytelling, he. They allow you to deliver a message in a way that engages the audience, helps them understand the characters in play, and, hopefully, inspires them.

Customer Journeys 90

Customer Journeys Transportation Roadmap Connections 90

ShepHyken

JANUARY 24, 2023

For example, in the transportation industry, there is more urgency because the issues customers are trying to solve (such as changing a flight) may need to be resolved in minutes, not hours. Text-based communication is an efficient way to manage a large influx of customer support requests.

Transportation 64

Transportation Social Media Analytics Chatbots 64

ProProfs Chat

OCTOBER 30, 2020

While employees work from home at present, returning to work depends on several factors like employee health and mental well-being, local and national law guidelines, transportation availability, and so on. Transportation Challenges. Will this sentiment change when the COVID-19 situation gets better and public transport opens up?

Survey 102

Survey Transportation How To Travel 102

GetFeedback

FEBRUARY 12, 2019

Joseph Kubon, Director of Cloud Solutions at SWBC says : We’re excited to use SMS Invitations to communicate with our customers on a whole new channel. Transportation Feedback: When someone concludes a flight or ride, ask about their experience. Want to learn more? Check out our demo video to see SMS Invitations in action.

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

UJET

FEBRUARY 11, 2020

Today’s consumers are tech-savvy individuals who use multiple channels to communicate with family and friends. As Millennials and Generation Z fully embrace their influential buying power, brands will have to cater to the communication channels they want.

Brands 72

Brands e-support Transportation Video 72

CSM Magazine

APRIL 20, 2023

A customs broker plays an essential role in managing import processes and simplifying customs for businesses, ensuring goods are transported across borders in compliance with relevant regulations. These connections facilitate smoother communication and help address any regulatory or procedural changes promptly.

Government 52

Government Transportation Connections Technology 52

Blake Morgan

OCTOBER 31, 2023

Rob is a master at helping individuals like you elevate their communication skills and executive presence. Well, imagine being able to transport your audience into a world where they can vividly understand the narrative of what you are trying to convey. Why is storytelling so crucial, you ask?

Customer Experience 52

Customer Experience Transportation Entertainment Leadership 52

Kerry Bodine

SEPTEMBER 7, 2017

We also had one finalist that was a collaboration between students and new graduates to develop a user-centered design process and future forecasting methodology for the Royal Bank of Scotland.

Hospitality 120

Hospitality Transportation Government Conference 120

Russel Lolacher

MARCH 2, 2021

A big part of my role has always been change management, and communication is key to that. Recently I was invited to take part in two interviews, one for CX Buzz and one for CX Quick Tips, where I shared a bit about our team’s work for the BC Ministry of Transportation. communication, empathy, direction. For example?—?be

Social Media 52

Social Media Government Customer Care Transportation 52

Russel Lolacher

SEPTEMBER 3, 2020

Whether it’s for web sites, printed materials or the various multimedia and social media platforms you operate to engage with your customers, or the internal channels of communication to connect with employees, the need to create just never seems to diminish. Now keep in mind, not all new pieces of content are needed or possible.

Video 123

Video Transportation Social Media Infographics 123

CSM Magazine

NOVEMBER 28, 2022

They can be tailored to almost any industry and widely used in retail, transport, manufacturing, and the entertainment industry. Personalized communication with customers based on location data. Through personalized communication, you can provide relevant and useful content that will certainly attract potential customers.

Customer Experience 52

Customer Experience Transportation Analytics Entertainment 52

CSM Magazine

JULY 29, 2020

Haulage and delivery drivers are recognised as essential workers, this also includes transport workers in air, water, road, rail, and freight. Keeping the country moving. The haulage, logistics, travel and delivery sector have become our knights in shining armour through this pandemic. Sometimes just by offering a cheery wave hello.

Transportation 52

Transportation Hospitality Government Exercises 52

C Space

NOVEMBER 30, 2021

Cities are rarely built from scratch, they juggle historical quarters, multiple transportations systems and tricky topographies. Only this way can we avoid inevitable tensions: we require personal transportation, but cities don’t need more cars. We need cleaner transportation, but infrastructures and budgets are limited to do so.

Transportation 52

Transportation Automotive Travel Brands 52

SmartMessage Blog

MAY 9, 2023

Communication speed is increasing day by day. In short, the chatbot is a dialogue-based communication method using artificial intelligence on the internet. The chatbot, frequently used in banking, air transport, courier, health, and e-commerce sectors, can quickly respond to customers’ questions and problems with the dialogue method.

Chatbots 52

Chatbots Banking e-support Transportation 52