SmartMessage Blog
JANUARY 14, 2024
What is Multi-Channel Marketing? Multichannel marketing definition is the strategic approach of interacting with customers through a combination of various communication channels. The Combined Channels That Work Well Together A successful multichannel marketing strategy combines channels that complement each other.
InMoment XI
FEBRUARY 8, 2024
A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. Improved Agent Productivity Providing agents with the necessary tools, training, and technology to perform their tasks efficiently.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BirdEye
MAY 31, 2024
Improved conversion rates and lead generation: An active live chat tool on your website helps generate leads and improve conversion rates. Streamlined communication and reduced wait times : Crowded and chaotic waiting rooms are hard to manage and hamper patient management. However, it can do so much more.
InMoment XI
NOVEMBER 30, 2023
When your brand identity is cohesive and mirrors the values that matter most to your business, it becomes a powerful tool for connecting with consumers on a deeper level. Monitor Online Presence: Use tools to monitor mentions of your brand across various online platforms. Consistency builds trust and recognition.
Speaker: Vicki Herrell, Executive Director, SWPP, & Steve Kosiba, Product Marketing Manager, Genesys
As your contact center becomes more complex with a growing number of communication channels and touchpoints, it’s more important than ever to have the right technology in place to support your workforce. With the right solution, multi-skill and multi-channel forecasting and scheduling become accurate and hassle-free.
Comm100
OCTOBER 24, 2023
One area where the industry has witnessed a dramatic transformation is in player support and communication. Enter omnichannel communication. Understanding Omnichannel Communication in Gaming To those unfamiliar with the term, ‘omnichannel’ might sound like just another buzzword. However, its implications are profound.
InMoment XI
JANUARY 12, 2024
The advent of conversational intelligence has become a catalyst for transformation in the way that businesses communicate with consumers. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions. Why is Conversational Intelligence Important?
Expert insights. Personalized for you.
52 
Let's personalize your content