Gainsight

MARCH 8, 2023

Today, financial leadership is transforming once again. Gainsight CEO Nick Mehta champions a concept known as “ human-first leadership.” As he explains it, the key to winning in business is simply to be human, communicate openly, and treat those around you with compassion and respect. Look in the mirror. Give more to get more.

Leadership 52

Leadership Financial Conference Communication 52

BirdEye

FEBRUARY 23, 2024

This unified vision, made possible through clear business communication, is not just about exchanging information; it’s about creating a dialogue where strategies align, objectives are understood, and every team member is working towards the same goal. Table of contents What is business communication?

Communication 62

Communication Multi-Channel Culture Social Media 62

Russel Lolacher

FEBRUARY 16, 2021

Are you ready to be a better communicator? I had the pleasure to speak on the challenges to good communication and tips to improve it at the BIG Ready conference. Mike invited me to be on his communications panel, with some pretty amazing brains: Jenna Britton , Dr. Therese Huston , and Dave Delaney. Getting to the point.

Communication 104

Communication Conference Exercises Tips 104

Russel Lolacher

JANUARY 30, 2023

In this episode of Relationships at Work, Russel chats with author, keynote speaker and i4CP CEO Kevin Oakes on research-backed actions leadership can take to culture change their organization for the better. He’s the author of Culture Renovation: A Blueprint for Action 18 Leadership Actions to Build an Unshakable Company.

Culture 105

Culture Leadership Analysis Groups 105

Gainsight

APRIL 11, 2023

Pulse is celebrating its tenth anniversary as the biggest, most amazing conference for the customer success community. Here’s a look at our Pulse 2023 conference tracks. Community Building Tactics That Drive Advocacy and Save Customers Communities connect, inspire, and educate your customers. Ready to Get FIRED UP?

Leadership 52

Leadership Conference Customer Success Customer Retention 52

Beyond Philosophy

MARCH 14, 2024

Another reason is that the team has poor communication systems. The good news is that there are many ways to manage it, the most essential of which is quality leadership and a sound communication process for voicing opinions. It can also result from toxic reasons, like bad leadership or poor communication.

Leadership 78

Leadership Conference Groups eBook 78

Alliance by IFS

JUNE 7, 2019

Astea Executive Leadership to Present at the 2019 Stifel Cross Sector Insight Conference on June 10. The conference will be held at the InterContinental Hotel in Boston, MA. Astea executives will be available for one-on-one meetings throughout the three-day conference. HORSHAM, PA (June 7, 2019) — Astea International Inc.,

Conference 50

Conference Hotels Leadership Financial 50

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. The types of communication platforms organizations can use. How knowledge transfer and culture can benefit from communication technology. PLAY AND SUBSCRIBE.

Communication 93

Communication Technology Employee Engagement Culture 93

Experience Investigators by 360Connext

MAY 15, 2024

Conferences, gatherings, and learning opportunities have been essential for helping me see the difference between the flash and the facts. This massive conference brings together 10,000+ experience management professionals to discuss what’s next, share case studies, and more.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Culture 143

Uniphore

JANUARY 4, 2022

Umesh co-founded Uniphore with Ravi Saraogi to bridge the communication gap between man and machine using voice and speech. He has been conferred with the title of ‘Innovative Entrepreneur’ by the Ministry of Science and Technology’s Technopreneur Promotion Programme (TePP).

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

CX Accelerator

MAY 25, 2022

Before a customer can reach out to get support, there needs to be communication channels in place. Deliberate decisions were made to make sure that the communication channels are easy to access and actually work to get messages from customers to the support teams. Email is our main channel of communication with our customers.

Self Service 316

Self Service Social Media Knowledge Base Contact Center 316

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. If you are attending be sure to stop by the ChurnZero booth (#810) to say hi! .

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Russel Lolacher

APRIL 10, 2022

In this episode of Relationships at Work, host Russel Lolacher talks about how to get leadership to see your value – whether it’s executive or anyone with influence in your organization. We need to talk about how to get leadership to see your value. The conference was government social media. PLAY AND SUBSCRIBE.

Leadership 52

Leadership How To Social Media Conference 52

Russel Lolacher

OCTOBER 8, 2019

I’ve pulled some of my favourite tidbits and takeaways to give you some leadership inspiration. 2) Don’t confuse the communication structure with the organizational structure – the flow of feedback and ideas should not have to consider hierarchy. 9) Research trips – get out of your office and explore.

Leadership 60

Leadership Culture Conference Policies 60

Up Your Service

SEPTEMBER 6, 2018

We are happy to share with you a one tool from our proprietary Service Culture Development Checklist: The Leadership Engagement Checklist. Why is leadership engagement important? A strong and successful service culture demands the power of a senior leadership team that is fully engaged. Leadership Engagement Activity Checklist.

Leadership 53

Leadership Culture Engagement How To 53

Horizon CX

SEPTEMBER 1, 2023

Then there are those organizations that get engaged with CX because a senior leader either read a book on CX or attended an industry conference where CX was presented in such a way that demonstrated how that business drove revenues and profits to higher levels through CX than if they hadn’t engaged. It requires courage and real leadership.

Exercises 246

Exercises Customer Centricity NPS Culture 246

Customer Bliss

MAY 31, 2018

This is why so much of the initial work in CX transformation entails communicating what customer experience actually is and how it will improve the experience internally and externally. Attend conferences and learn as much as you can; the concepts and basics are the same for each market. You might be stuck forever.

B2B 107

B2B Industry Leadership Conference 107

Kustomer

OCTOBER 22, 2020

Not only does this diversify the perspectives coming from leadership in the company, but the CX team benefits from unique qualities that women typically hold. “It David Cane, VP of Customer Success & Trust and Safety at Wag Walking agrees with this, and believes that inclusivity should be embedded within the culture of an organization.

Conference 96

Conference Self Service Sports CRM 96

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. The conference promises to discuss those questions. “Be This time, we are a diamond sponsor of the conference.

Connections 93

Connections Conference Innovation Customer Engagement 93

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. What to put in your communications that will resonate with staff. . PLAY AND SUBSCRIBE. Chris Hsiung.

Culture 98

Culture Connections Leadership Communication 98

CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. What’s the best way for them to communicate with us? Changing Expectations.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

Centercode

AUGUST 27, 2019

If you’ve attended a QA or testing conference recently, it seems as though manual testing is a dying discipline. In particular, she focuses on the lost art of communication and its importance to surviving tectonic shifts in software development and testing. Let’s cut to the chase and address the tension that many testers have.

Communication 49

Communication Management eBook Conference 49

Experience Investigators by 360Connext

APRIL 25, 2023

I’ve seen people put this into action by adding an empty chair to conference tables to “represent the customer.” Organizational culture is usually defined and communicated by founders and leaders, but it is also shaped and changed by employees. And part of this is evaluating leadership, too. It sounds great.

Customer Centricity 143

Customer Centricity Culture Contact Center Customers 143

BlueOcean

JULY 20, 2023

In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. Establish the Rules of Engagement: parameters around communication, expectation on timelines and what slippage/remediation might look like. The Kick-Off: Vendor Meeting Best Format: Virtual. Does it align with your own?

Contact Center 294

Contact Center Travel Culture Meeting 294

CX Accelerator

JULY 1, 2020

Business leaders will benefit from reflecting on how these changes – shutdowns, communication changes, and working from home – have impacted their relationships with their consumers and consider how this season has improved or harmed business continuity. What’s the best way for them to communicate with us? Changing Expectations.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

Beyond Philosophy

JANUARY 25, 2024

Analogies are a great way of communicating. If leadership could define the various responsibilities and how they feed into the larger process, departments could see the bigger picture. Also, he said that coaches are great communicators, which is true. There, we also discussed the supply chain. It can be a home run. Click here.

Sports 78

Sports Customer Experience Customer Centricity Conference 78

Kristina Evey

MAY 15, 2018

Core Values serve as the guiding light for how everyone in your company interacts, communicates and works with each other, external customers, and the community. Core Values MUST be exemplified at the leadership level. Embed Core Values into the Customer Experience.

Customer Experience 231

Customer Experience Culture Leadership Customers 231

Beyond Philosophy

AUGUST 13, 2022

24:26 Colin shares a story about how a leadership conference revealed to him several years ago how his personality traits were interpreted by his team through communication, and how they didn’t necessarily match his self-view.

Consulting 88

Consulting Conference Resources Leadership 88

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Paul Husar, Senior Call Center Manager at LG Electronics. Magazine, Forbes, U.S.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CSM Magazine

DECEMBER 22, 2017

Both hold shades of truth for any of us wanting to communicate more effectively with people when we are separated by space. This situation is; Communicating with customers or prospects, Communicating with vendors, Communicating with colleagues on projects, or, Communicating with people we lead who don’t live nearby.

Communication 40

Communication How To Consulting Video 40

Qualtrics

DECEMBER 6, 2018

HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 HR and EX conferences that you should check out for 2019. Description: The theme of the conference is “People Data for Good” and the conference is two days long.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

Beyond Philosophy

DECEMBER 14, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 60

Leadership Customer Centricity Airlines Hotels 60

Kustomer

OCTOBER 22, 2020

Not only does this diversify the perspectives coming from leadership in the company, but the CX team benefits from unique qualities that women typically hold. “It David Cane, VP of Customer Success & Trust and Safety at Wag Walking agrees with this, and believes that inclusivity should be embedded within the culture of an organization.

Conference 52

Conference Self Service Sports CRM 52

Beyond Philosophy

AUGUST 13, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 60

Leadership Customer Centricity Airlines Hotels 60

CSM Magazine

NOVEMBER 3, 2022

.” An experienced marketing leader, Liz has built and managed high-performing teams that deliver results across demand generation, communications, corporate events, field marketing and thought leadership. She joins Reputation from ServiceMax, where she most recently led the organization’s global marketing function.

Marketing 52

Marketing Leadership Conference Feedback 52

Magellan Solutions

JUNE 27, 2019

This mega technology event presents “technologies that help ICT companies evolve and maintain a competitive edge in the communications and digital world,” the description on their website read. Meanwhile, the Department of Information and Communications Technology (DICT) assisted the Philippine delegation during the event.

Call Center 75

Call Center Contact Center Government Conference 75