CloudCherry
AUGUST 17, 2018
The customer plays such a crucial role that organizations rely on customer data and analysis to best understand customer behavior and what gets them all the way to the end of the sales funnel. Customer Experience Management (CEM). What is CEM? Why is a Customer Experience Management (CEM) platform important?
CloudCherry
OCTOBER 4, 2018
Combining the data from a CRM and a CEM is a perfect pairing – like wine and cheese or peanut butter and jelly. Together, a CRM + CEM can provide a well-rounded picture of what your customers are doing, and help to predict what they do next. This is where customer experience management software (a CEM) is helpful.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CloudCherry
OCTOBER 4, 2018
Combining the data from a CRM and a CEM is a perfect pairing – like wine and cheese or peanut butter and jelly. Together, a CRM + CEM can provide a well-rounded picture of what your customers are doing, and help to predict what they do next. This is where customer experience management software (a CEM) is helpful.
Experience Investigators by 360Connext
APRIL 23, 2024
Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Understanding Customer Experience Management (CEM) Let’s start at the beginning. CEM is no different, but tracking metrics alone is not a strategy.
InMoment XI
OCTOBER 19, 2012
How do you ensure your CEM integration efforts won’t fail? While there are many definitions of “data integration”, the one that seems to have prominence is the increasingly ubiquitous race to “put it all in one place.” The concept of integration has the industry buzzing as it relates to customer experience management systems.
InMoment XI
OCTOBER 19, 2012
How do you ensure your CEM integration efforts won’t fail? While there are many definitions of “data integration”, the one that seems to have prominence is the increasingly ubiquitous race to “put it all in one place.” The concept of integration has the industry buzzing as it relates to customer experience management systems.
InMoment XI
OCTOBER 19, 2012
How do you ensure your CEM integration efforts won’t fail? While there are many definitions of “data integration”, the one that seems to have prominence is the increasingly ubiquitous race to “put it all in one place.” The concept of integration has the industry buzzing as it relates to customer experience management systems.
Expert insights. Personalized for you.
281 
Let's personalize your content