Customer Experience Update

Why a CCXP cert should be in your 2020 plans

CloudCherry

JANUARY 2, 2020

Might we suggest setting a CCXP Certification in your sights for the New Year? On this week’s episode of ‘The Sweets of CX’ , Braeden Daly – Senior Product Marketing Manager at CloudCherry (now Cisco), recent recipient of the CCXP Certification , and our honored guest offers some fantastic perspective on the subject.

Exercises

Exercises Culture Tips Industry

How to get your CCXP credentials

GetFeedback

MAY 6, 2021

Learn what the CCXP is, why it matters, and how to get it.

How To

CCXP Exam Joys, Struggles & Rewards

ClearAction

SEPTEMBER 25, 2022

CCXP Exam Joys, Struggles & Rewards Lynn Hunsaker. CCXP exam (Customer Experience Professional Certification) competencies are a guide to highly profitable customer experience management. A survey of customer experience job responsibilities is the basis for the CCXP competencies and exam. CCXP Struggles.

Customer Journeys

Customer Journeys Study Customer Experience Professionals Financial

Webinars

How Retailers Are Transforming Customer Experiences with Data & AI

Turn Payments Into Personalization: Unlock the Value of Transaction Data

MORE WEBINARS

CX University Launches Specialized CCXP Exam Prep Course

CX University

NOVEMBER 7, 2023

To meet the market demands for quality online instruction and preparation for Certified Customer Experience Professional (CCXP), CX University (CXU) launches its CCXP Exam Prep Course. CCXP Exam Prep Many professionals working in a Customer Experience-related role seek certification to substantiate their mastery of the discipline.

Course

Course Roadmap Customer Experience Professionals ROI

Live Interview with Jeannie Walters

Speaker: Jeannie Walters, Founder and Chief Experience Officer, Experience Investigators

Join Jeannie Walters, CCXP, founder of Experience Investigators and come ready with questions to jumpstart your CX with the wisdom of a CX expert. Whether you're just starting out your CX program, or you need to tweak an existing one to pandemic standards, register for this conversational webinar where we'll talk about it all!

Customer Experience

CCXP Exam Preparation – finally a book to help you…

ijgolding

APRIL 3, 2017

Finally, a book has been written to help anyone aspiring to become a Certified Customer Experience Professional (CCXP)! Michael’s excellent guide to CCXP Exam Preparation, is a ‘must buy’ for anyone preparing to take the exam. You can find out more about the CCXP accreditation here.

Customer Experience Professionals

Customer Experience Professionals Healthcare Government Customer Centricity

So You Want to Be a CCXP.

CX Journey

JANUARY 16, 2019

Image courtesy of CXPA Are you looking to earn your CCXP this year? I get a lot of questions every week from customer experience professionals who are interested in taking the CCXP exam but aren't sure how to prepare for it. Also, check out Michael Bartlett's CCXP Exam Simulator and his CCXP Exam Preparation book.

Chief Customer Officer

Chief Customer Officer Loyalty Programs Course Customer Experience Professionals

Announcing the Customer Experience Academy: helping you to become a Certified Customer Experience Professional (CCXP)

ijgolding

NOVEMBER 21, 2014

On this date I became a Certified Customer Experience Professional (CCXP). There is a definitive level of excitement about CCXP and a growing number of people are keen to know how to certify. Training is aligned to the six CCXP competencies. You can find out more about CCXP via the dedicated website.

Customer Experience Professionals

Customer Experience Professionals Customer Experience Training Course

My CCXP Journey: Five lessons from taking the CCXP exam (again).

CX University

JANUARY 20, 2021

When CXPA announced the CCXP certification, I was excited to see an opportunity to elevate the profession to a level where real expertise was recognized. In facing the CCXP exam questions; however, I was struck by how many questions presented me with a “well, it depends” thought process as I pondered the correct response.

Study

Study Exercises Fashion Guidelines

XI Café Podcast, Episode 1: The legalsuper Journey Towards Becoming a CX-Focused, Data-Driven Organisation

InMoment XI

DECEMBER 14, 2022

Eslam is a PhD & CCXP Certified Customer Experience (CX) lead with a proven record of designing and delivering CX programs across different sectors such as Financial Services, Government, Tourism, Oil and FMCG in Australia, Africa and Asia.

Tourism

Tourism Data Government Financial

[Experience Action Podcast] Strategically Addressing Low-Volume Customer Concerns

Experience Investigators by 360Connext

APRIL 23, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Let’s talk!

Customer Experience

Customer Experience ROI Connections Innovation

[Experience Action Podcast] Balancing Policy with Personalized Experiences

Experience Investigators by 360Connext

MARCH 19, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Let’s talk!

Policies

Policies Roadmap Culture Leadership

Customer Experience in the Gulf Region – Ian Golding talks CCXP with Tim Elliott of Dubai Eye

ijgolding

MAY 10, 2016

I also run CX Masterclasses in partnership with fellow CCXP and Authorised Trainer, Jerry Angrave, in the UK – you can find out more about them here. The post Customer Experience in the Gulf Region – Ian Golding talks CCXP with Tim Elliott of Dubai Eye appeared first on IJ Golding.

Customer Experience

Customer Experience Travel Customers Training

[Experience Action Podcast] A Scary CX Story

Experience Investigators by 360Connext

OCTOBER 31, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

Customer Journeys

Customer Journeys Resources Customer Experience Customers

How to Overcome Objections and Win Support for New Customer Experience (CX) Initiatives

Experience Investigators by 360Connext

JULY 7, 2023

How to Overcome Objections and Win Support for New Customer Experience (CX) Initiatives 9AM on Thursday, 7/13 Register Here In today’s uncertain business environment, some leaders are hesitant to invest in customer experience (CX) initiatives.

Customer Experience

Customer Experience How To Resources Measurement

[Experience Action Podcast] Customer-Facing Employees and CX Buy-In

Experience Investigators by 360Connext

APRIL 9, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Let’s talk!

Customer Experience

Customer Experience Loyalty Customer Satisfaction Customers

[Experience Action Podcast] CX Pulse Check – January 2024

Experience Investigators by 360Connext

JANUARY 30, 2024

She is a Certified Customer Experience Professional (CCXP) as well as a Lean Six Sigma Black Belt (LSSBB). Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn

Government

Government Customer Experience Professionals Contact Center Connections

[Experience Action Podcast] 5 Must-Do’s to End the Year Strong

Experience Investigators by 360Connext

DECEMBER 12, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

Customer Focused

Customer Focused Resources Feedback Customer Experience

[Linkedin Learning] Customer Experience (CX) Foundations

Experience Investigators by 360Connext

JULY 27, 2023

Certified Customer Experience Professional (CCXP) Jeannie Walters outlines foundational skills in key CX areas, like how to: identify your organization’s strategic vision for your customers; leverage tools, best practices, and techniques to deliver on your CX vision; achieve competitive advantage with superior customer experience.

Customer Experience

Customer Experience Competitive Advantage Customer Experience Professionals Customers

[Experience Action Podcast] CX Pulse Check 2

Experience Investigators by 360Connext

OCTOBER 24, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Learn more about CXI Flight School Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

Retail

Retail Connections Innovation Loyalty

[Experience Action Podcast] CX Pulse Check

Experience Investigators by 360Connext

SEPTEMBER 26, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

Loyalty

Loyalty Resources Customer Experience Technology

I didn’t choose CX – it chose me!! Heather Grisedale explains how she became a CCXP

ijgolding

FEBRUARY 4, 2016

Last year, Heather became a CCXP – please enjoy reading her story of how she got there… I was recently asked why I chose Customer Experience as a profession, and I have to say I had to really think about it…. Heather Grisedale explains how she became a CCXP appeared first on IJ Golding. That one crept up on me!!

Customer Experience Professionals

Customer Experience Professionals Tourism Training Customer Experience

[Experience Action Podcast] How Much Data Is Too Much?

Experience Investigators by 360Connext

FEBRUARY 20, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center Learn more about CXI Flight School Want to ask a question about this episode – or another CX issue? Let’s talk!

Customer Journeys

Customer Journeys Data Resources Interaction

[Experience Action Podcast] Navigating Customer Expectations: Strategies to Weather the Storm and Excel in CX

Experience Investigators by 360Connext

FEBRUARY 13, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center How a Service Code Empowers Employees to Deliver Exceptional Experiences Want to ask a question about this episode – or another CX issue?

Customer Expectations

Customer Expectations Customer Experience Strategy Course

[Experience Action Podcast] Right and Wrong Ways to Use AI in CX

Experience Investigators by 360Connext

FEBRUARY 6, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center Learn more about CXI Flight School Want to ask a question about this episode – or another CX issue? Let’s talk!

Chatbots

Chatbots Innovation Customer relationships Resources

[Experience Action Podcast] When Loyalty Programs Go Wrong

Experience Investigators by 360Connext

MARCH 12, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Let’s talk!

Loyalty Programs

Loyalty Programs Loyalty Roadmap Customer Retention

[Experience Action Podcast] Must-Haves for Successful CX Programs

Experience Investigators by 360Connext

APRIL 2, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Let’s talk!

Leadership

Leadership Resources Industry Customer Experience

[Experience Action Podcast] CX Pulse Check – March 2024

Experience Investigators by 360Connext

MARCH 26, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn ! Let’s talk!

Banking

Banking Advertising ROI B2B

[Experience Action Podcast] Those Needy Customers!!

Experience Investigators by 360Connext

MARCH 5, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center CX Mission Statement Workbook CX Success Statement Workbook Want to ask a question about this episode – or another CX issue?

Customer Experience

Customer Experience Customer Journeys Resources Customers

[Experience Action Podcast] How Do You Balance Innovation and Simplicity?

Experience Investigators by 360Connext

JANUARY 23, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

Innovation

Innovation Customer Centricity Customer Satisfaction Customer Journeys

[Experience Action Podcast] What is the Value of Customer Feedback?

Experience Investigators by 360Connext

JANUARY 9, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

Feedback

Feedback Customer Experience Culture Innovation

[Experience Action Podcast] Getting Part-Time Employees to Embrace CX

Experience Investigators by 360Connext

NOVEMBER 7, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? [Experience Action Podcast] Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

Culture

Culture Resources Feedback Customer Experience

[Experience Action Podcast] What Influences All Leaders To Care About Customer Experience?

Experience Investigators by 360Connext

JANUARY 16, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn ! Let’s talk!

Customer Experience

Customer Experience Leadership Course Customer Journeys

[Experience Action Podcast] CX Pulse Check – November 2023

Experience Investigators by 360Connext

NOVEMBER 28, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

Entertainment

Entertainment Touchpoint Connections Customer Satisfaction

3 Customer Feedback & NPS Pitfalls To Avoid with CCXP, Ian Golding

CustomerGauge

JANUARY 26, 2017

CustomerGauge is very happy to share that this week we have CCXP Ian Golding as our blog guest. The post 3 Customer Feedback & NPS Pitfalls To Avoid with CCXP, Ian Golding appeared first on CustomerGauge.

NPS

NPS Feedback Retail Financial

[Experience Action Podcast] Prioritizing with a CX Charter

Experience Investigators by 360Connext

SEPTEMBER 19, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at www.speakpipe.com/experienceaction – and remember to follow her on LinkedIn ! Let’s talk!

Guidelines

Guidelines Resources Customer Experience Customers

How to Overcome Objections and Win Support for New Customer Experience (CX) Initiatives

Experience Investigators by 360Connext

JULY 7, 2023

In today’s uncertain business environment, some leaders are hesitant to invest in customer experience (CX) initiatives. But what if the decision-makers in your organization understood their top objections are actually reasons to support CX?

Customer Experience

Customer Experience How To Resources Measurement

[Experience Action Podcast] Balancing Humans and AI in CX

Experience Investigators by 360Connext

DECEMBER 5, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Let’s talk!

Analysis

Analysis Customer relationships Resources Meeting

[Experience Action Podcast] Performance Reviews and CX

Experience Investigators by 360Connext

SEPTEMBER 12, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at www.speakpipe.com/experienceaction – and remember to follow her on LinkedIn ! Let’s talk!

Customer Experience Professionals

Customer Experience Professionals Measurement Resources Customer Experience

[Experience Action Podcast] Updating CX Foundations

Experience Investigators by 360Connext

OCTOBER 3, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at www.speakpipe.com/experienceaction – and remember to follow her on LinkedIn ! Let’s talk!

Innovation

Innovation Resources Feedback Tools

[Experience Action Podcast] Customer Experience VS. Member Experience

Experience Investigators by 360Connext

OCTOBER 17, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at www.speakpipe.com/experienceaction – and remember to follow her on LinkedIn ! Let’s talk!

Customer Experience

Customer Experience Customers Resources Tools

Episode 70 – Lynn Hunsaker Discusses Cross Collaboration for CX

Kristina Evey

OCTOBER 22, 2019

Lynn Hunsaker, CCXP, is Chief Customer Officer of ClearAction Continuum where she co-founded its flagship ClearAction Value Exchange as a … Read More Episode 70 – Lynn Hunsaker Discusses Cross Collaboration for CX. The post Episode 70 – Lynn Hunsaker Discusses Cross Collaboration for CX appeared first on Kristina Evey.

Chief Customer Officer

Chief Customer Officer Employee Experience Customers Leadership

[Experience Action Podcast] CX Pulse Check – February 2024

Experience Investigators by 360Connext

FEBRUARY 27, 2024

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn ! Let’s talk!

Case Study

Case Study Leadership Customer Satisfaction Meeting

[Experience Action Podcast] Customer Service vs Customer Experience

Experience Investigators by 360Connext

AUGUST 29, 2023

Curious about how Jeannie Walters, CCXP, and the Experience Investigators team can help you Create Fewer Ruined Days for Your Customers ? Leave Jeannie a voicemail at www.speakpipe.com/experienceaction – and remember to follow her on LinkedIn ! Let’s talk!

Customer Experience

Customer Experience Customer Service Customers Resources

Why a CCXP cert should be in your 2020 plans

How to get your CCXP credentials

Webinars

Trending Sources

CCXP Exam Joys, Struggles & Rewards

Webinars

CX University Launches Specialized CCXP Exam Prep Course

Live Interview with Jeannie Walters

CCXP Exam Preparation – finally a book to help you…

So You Want to Be a CCXP.

Announcing the Customer Experience Academy: helping you to become a Certified Customer Experience Professional (CCXP)

My CCXP Journey: Five lessons from taking the CCXP exam (again).

XI Café Podcast, Episode 1: The legalsuper Journey Towards Becoming a CX-Focused, Data-Driven Organisation

[Experience Action Podcast] Strategically Addressing Low-Volume Customer Concerns

[Experience Action Podcast] Balancing Policy with Personalized Experiences

Customer Experience in the Gulf Region – Ian Golding talks CCXP with Tim Elliott of Dubai Eye

[Experience Action Podcast] A Scary CX Story

How to Overcome Objections and Win Support for New Customer Experience (CX) Initiatives

[Experience Action Podcast] Customer-Facing Employees and CX Buy-In

[Experience Action Podcast] CX Pulse Check – January 2024

[Experience Action Podcast] 5 Must-Do’s to End the Year Strong

[Linkedin Learning] Customer Experience (CX) Foundations

[Experience Action Podcast] CX Pulse Check 2

[Experience Action Podcast] CX Pulse Check

I didn’t choose CX – it chose me!! Heather Grisedale explains how she became a CCXP

[Experience Action Podcast] How Much Data Is Too Much?

[Experience Action Podcast] Navigating Customer Expectations: Strategies to Weather the Storm and Excel in CX

[Experience Action Podcast] Right and Wrong Ways to Use AI in CX

[Experience Action Podcast] When Loyalty Programs Go Wrong

[Experience Action Podcast] Must-Haves for Successful CX Programs

[Experience Action Podcast] CX Pulse Check – March 2024

[Experience Action Podcast] Those Needy Customers!!

[Experience Action Podcast] How Do You Balance Innovation and Simplicity?

[Experience Action Podcast] What is the Value of Customer Feedback?

[Experience Action Podcast] Getting Part-Time Employees to Embrace CX

[Experience Action Podcast] What Influences All Leaders To Care About Customer Experience?

[Experience Action Podcast] CX Pulse Check – November 2023

3 Customer Feedback & NPS Pitfalls To Avoid with CCXP, Ian Golding

[Experience Action Podcast] Prioritizing with a CX Charter

How to Overcome Objections and Win Support for New Customer Experience (CX) Initiatives

[Experience Action Podcast] Balancing Humans and AI in CX

[Experience Action Podcast] Performance Reviews and CX

[Experience Action Podcast] Updating CX Foundations

[Experience Action Podcast] Customer Experience VS. Member Experience

Episode 70 – Lynn Hunsaker Discusses Cross Collaboration for CX

[Experience Action Podcast] CX Pulse Check – February 2024

[Experience Action Podcast] Customer Service vs Customer Experience

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