Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Report 108

Report Effort Score Customer Centricity User Experience 108

InMoment XI

AUGUST 24, 2022

And although individual organizations may differ somewhat in their approach, most sentiment analysis processes fall into one of three categories: Machine-Learning Sentiment Analysis. can give your organization key insights into how customers and other stakeholders feel about your business and its offerings. Types of Sentiment Analysis.

Analysis 493

Analysis Effort Score Feedback Analytics 493

Calabrio

FEBRUARY 18, 2022

Ross Daniels at Calabrio looks at the recently published 2022 Agent Management Value Index Report from analyst firm Ventana Research, for insights into how to structure software selection processes – to help organizations pose the right questions to get the right answers. The categories are: Usability. Manageability. Reliability.

Management 130

Management Contact Center Return on Investment Effort Score 130

ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Insights spur creativity for differentiation. Why does this drive growth? Longer sales cycles due to distrust.

Customer Centricity 62

Customer Centricity ROI Policies Chief Customer Officer 62

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. It has allowed us to provide far more holistic visibility and understanding to our team, as well as far more actionability with regard to our data.” —Mid-market

Customer Journeys 101

Customer Journeys Software Report Customer Success 101

CloudCherry

FEBRUARY 26, 2019

As of 2018, Customer Insights Pros mine customer data from an average of six different sources for insights, employing eight analytical techniques! LEADERS, FOLLOWERS AND LAGGARDS OF CUSTOMER ANALYTICS. 2018 sees a significant rise in the number of companies that fall under the ‘Leaders’ category. is a good start.

Analytics 256

Analytics Report Analysis Study 256

Lumoa

JANUARY 23, 2018

Even if your customer service agent or customer insight analyst reads all the comments and even responds them, do you know what decisions you need to make in the leadership team? Some cluster and categorize data from bottom-up, while some categorize sentences to the pre-defined categories. Example on categories and sub-categories.

Analytics 304

Analytics NPS Financial Analysis 304

ShepHyken

MARCH 10, 2024

Drawing inspiration from my experiences and insights into the evolving dynamics of customer interactions, let’s explore five pivotal strategies that can elevate your small business from being good to unforgettable. My Comment: A self-service experience falls under at least two categories. Imagine that… A Top Five List!

Self Service 76

Self Service Customer Service Airlines Touchpoint 76

Experience Investigators by 360Connext

JUNE 22, 2021

Business leaders, in fact, have not been trained, educated or even asked to consider customer experience. One of the questions I love to ask business leaders who are exploring customer experience is how much they know about their at-risk customers. And yet business leaders are often asked to focus on the customers-yet-to-be.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

AskNicely

SEPTEMBER 24, 2018

Customer Feedback Software Leader Renews Title as the Industry’s Most Popular Solution, Receives Top Score in 4 Criteria. “It’s a thrill to repeat as the category leader, especially since customer feedback is central to everything AskNicely is about,” says Aaron Ward, Co-Founder and CEO. Portland, Ore.,

Net Promoter Score 150

Net Promoter Score Software Report Feedback 150

CloudCherry

AUGUST 26, 2019

The survey questions were asked regarding where organizations stood on four core CX capabilities: business case development for CX, customer success management, CX measurement, and insights development. First, it was immediately clear that B2B leaders believe CX measurement programs can yield actionable insights for their organizations.

B2B 199

B2B Conference Metrics B2C 199

Eptica

JULY 2, 2020

Date: Thursday, July 2, 2020 Author: Pauline Ashenden - Demand Generation Manager Customer service: what you can learn from great business leaders. In the next instalment of our series we delve into significant quotes from modern business leaders – what can they teach you and your team? Published on: July 02, 2020.

Customer Service 142

Customer Service Customer Centricity Innovation Customers 142

C3Centricity

JULY 20, 2020

All innovation processes should start with a deep understanding of the potential customer segment you want to attract and then the insight developed about them. All innovation processes should start with a deep understanding of the potential customer segment you want to attract and the insight developed about them. Click To Tweet. #2

Innovation 194

Innovation Leadership How To Marketing 194

Thematic

AUGUST 21, 2023

At Thematic, our mission is to help customer-focused companies find rich, actionable insights from massive amounts of feedback. Using our AI-powered tools, Atlassian have scaled their feedback analysis to empower their product teams with insights that matter. In the meantime, you can check out the full awards shortlist here: [link]

Case Study 62

Case Study Analysis Feedback Course 62

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. According to the Forrester report, out-of-the-box reporting gives CS professionals insight into: Task status.

Report 91

Report Trends Customer Success Self Service 91

Alida

JANUARY 7, 2019

For customer experience professionals – those activating the insights customers offer – the winners will be those who earn the right to work inside the system of record’s firewall, engaging the right customers to share data and opinions that can build upon what’s already known by the enterprise. Companies will control the insight process.

Customer Experience 212

Customer Experience Customer Centricity Competitive Advantage Innovation 212

Eptica

JULY 15, 2020

Customer service: what you can learn from great business leaders. Categorie(s): Best Practice The latest book from customer experience expert Jeanne Bliss is based on a simple idea. In our latest guest post we’re sharing a key case study from Wo uld You Do That To Your Mother?, Share this page on: Tweet.

Customer Experience 119

Customer Experience Case Study Guest Experience Hospitality 119

West Monroe

APRIL 17, 2024

Industry leaders recently ranked “building a stronger and more resilient workforce” among the top three investment priorities for 2024. These fall into three categories: strategy, operations, and talent. What will need to change to recruit potential leaders? Bad leaders lose talent. Where are the biggest gaps?

Leadership 59

Leadership Culture Competitive Advantage Study 59

Totango

APRIL 1, 2021

G2 is a peer-to-peer business software review site that provides buyers with unbiased and insightful reviews to help them make better product decisions. We also recently received the following badges: G2 Leader Spring 2021 recognizes vendors who have high customer satisfaction ratings and dominating market presences. .

Leadership 79

Leadership Software Analytics Touchpoint 79

Calabrio

FEBRUARY 26, 2021

By combining powerful speech-to-text with phonetics, Calabrio Analytics transforms raw audio data from contact center calls into meaningful customer insights and unified solutions.

Analytics 130

Analytics Innovation Contact Center Analysis 130

NICE inContact

JANUARY 30, 2017

NICE positioned as a Leader and is positioned highest in Ability to Execute and furthest in Completeness of Vision due to significant growth, large market share, and innovation leadership in product development highlights the enterprise as paving the way in the Workforce Engagement Management category.

Engagement 120

Engagement Management Leadership Employee Engagement 120

ChurnZero

MARCH 31, 2021

ChurnZero has been recognized as a leader among Customer Success Software. out of 10 and over 107 verified reviews, ChurnZero is recognized by the TrustRadius community as a valuable player in the Customer Success software category. With a trScore of 8.2 With a trScore of 8.2 Reviewers on TrustRadius have rated ChurnZero an 8.8

B2B 98

B2B Software Touchpoint Feedback 98

Brandwatch CX

FEBRUARY 23, 2024

They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights. If you don’t know the right answers, you can split up mentions into categories and distribute to different team members or experts in the field. Don’t shy away from criticism.

B2B 59

B2B Brands Social Media Wireless 59

CSM Magazine

JULY 22, 2022

Reputation , the global leader in reputation experience management (RXM), today announced findings from its 2022 Property Management Reputation Report , which analyzed nearly 600,000 reviews of over 80,000 multifamily residential properties. In it, we’ve seen review volume is up 7% compared to 2021, but sentiment is down 0.2

Report 111

Report Management Feedback Consulting 111

Totango

FEBRUARY 8, 2021

The company’s research team analyzes these reviews to determine the top products and companies across a variety of categories. Totango empowers businesses to unlock valuable insights from customer data and orchestrate their customer engagement model to achieve vast business results.

Software 95

Software Company Analytics Customer Journeys 95

CSM Magazine

FEBRUARY 8, 2022

Over 90% of users rated Calabrio ONE 4 out of 5 stars or higher and Calabrio equally earned the highest user adoption rating in the category. “We We are thrilled that the Calabrio ONE suite was named a Leader in the Winter 2022 G2 Report for Contact Centre Workforce Software. Compared with the category average of 90%.

Report 59

Report Customer Satisfaction Software Analysis 59

BirdEye

DECEMBER 30, 2023

So, if you want to boost your online marketing efforts in an era where 75% of internet users turn to social media for insights on businesses and brands, you must consider the power of a Twitter business account. These insights help them tweak their strategy and make data-driven decisions. Step 6: Select an account type.

How To 111

How To Social Media Advertising Analytics 111

Talkdesk

JULY 10, 2020

2019 was the year when Talkdesk® celebrated being named a Leader in Gartner’s CCaaS Magic Quadrant for North America. The G2 Summer 2020 reports are out, and Talkdesk placed number one in five categories, including a remarkable overall first place in contact center operations. Summer has arrived and brought even more great news!

Report 84

Report Contact Center Innovation Industry 84

Zeisler Consulting

OCTOBER 22, 2020

Customer Success roles are often at executive levels, although these leaders also usually have teams helping them out, too, so not all CS roles are executive in nature. In fact, while some Customer Success practitioners have literally one Customer to take care of, some are assigned to an entire category or segment.

Customer Success 93

Customer Success Customer Centricity Culture Customers 93

Gainsight

MAY 31, 2023

Gainsight CS and Gainsight Digital Hub (formerly inSided), have earned awards in several categories from leader in Community, Experience Management, Momentum, Enterprise, Mid-Market, and Best Relationship. Gainsight CS, the company’s customer success platform, has earned accolades from G2 in two different categories.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

Customer Bliss

OCTOBER 18, 2019

In today’s episode, I chat with Curt Balara , Chief Customer Officer at Bel Brands about his role as a leader for a B2B2C company. Bel Brands is the world’s third-largest branded cheese company, and the leader in sing-serving cheese portions. Curt explains that retailers want to talk categories or departments, not brands.

Retail 111

Retail Customer Experience Chief Customer Officer How To 111

SurveyGizmo

DECEMBER 21, 2021

LOUISVILLE, COLORADO, DECEMBER 21, 2021 – Alchemer (formerly SurveyGizmo) – a global leader in Customer Experience (CX) and Voice-of-the-Customer (VoC) technology – announced today that G2.com Every month, more than three million people visit G2’s site to gain unique insights.

Report 52

Report Feedback Analytics Technology 52

Brandwatch CX

FEBRUARY 23, 2024

They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights. If you don’t know the right answers, you can split up mentions into categories and distribute to different team members or experts in the field. Don’t shy away from criticism.

B2B 52

B2B Brands Social Media Wireless 52

Totango

SEPTEMBER 22, 2023

We partner with expert vendors across categories in order to support our vision that customer success requires superior alignment across the C-suite to drive business outcomes and customer value.” And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

Customer Bliss

DECEMBER 8, 2017

As many C-suite leaders know—often times—when data comes in from surveys, it’s analyzed by survey question and within silos. In addition, we lacked qualitative insight to advance our understanding of the meaning behind the scores. So overall, we had a lot of feedback but challenges in gaining insights from it.

Net Promoter Score 203

Net Promoter Score Chief Customer Officer NPS Guest Experience 203

CSM Magazine

FEBRUARY 17, 2022

Ross Daniels at Calabrio looks at the recently published 2022 Agent Management Value Index Report from analyst firm Ventana Research, for insights into how to structure software selection processes – to help organisations pose the right questions to get the right answers. The categories are: Usability. Manageability. Reliability.

Management 52

Management Return on Investment Effort Score Report 52

ECXO

AUGUST 9, 2023

Let me give you an example of leaders are creating competitive advantage. (I Becoming a value-adding partner in cloud professional services Helping clients realise the full value of their cloud investment Capgemini was positioned in the Leaders category in the IDC MarketScape Worldwide Cloud Professional Services 2022 Vendor Assessment.

Consulting 98

Consulting Competitive Advantage Culture Touchpoint 98