2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. A: This is more about how the tool is built.

Marketing 108

Marketing Healthcare Analysis Case Study 108

SurveySparrow

AUGUST 30, 2023

The best books include case studies that spotlight successful customer experience implementations. Plus, the book doesn’t just deal with soft skills but also talks about measurable impact. Dive into real-life examples, case studies, and step-by-step techniques that guide you in the art of turning feedback into action.

Customer Experience 52

Customer Experience Roadmap Case Study Loyalty 52

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Case Study: Using In-App Engagements in Gainsight PX to Improve Adoption. Check out this case study to see the real-life impact of using in-app engagements!

Case Study 89

Case Study Roadmap Study Feedback 89

AskNicely

JANUARY 29, 2018

What do crime fighting, SaaS technology, real-time customer feedback and New Zealand all have in common? Like any up-and-coming SaaS startup, rapid growth is a big part of Auror’s roadmap to success. Measurable impact by geography – Lastly, Auror was able to measure business impact by geography. A lot, actually.

NPS 150

NPS Net Promoter Score Roadmap Retail 150

Centercode

JULY 16, 2019

When it comes to soliciting pre-release customer feedback, most teams focus on one thing: bugs. But while the focus on bugs isn’t misplaced, you should know that your users – whether you’re soliciting customer feedback through surveys, crowdsourced testing , or Customer Validation – are pointing out more than bugs and defects.

Feedback 49

Feedback Case Study Roadmap Customer Satisfaction 49

Survicate

MAY 24, 2021

Customer feedback has become one of the primary drivers of long-term growth. Gathering customer feedback is the only way of understanding the key driver of customer satisfaction. Despite their difference in question formulation, all three methods essentially focus on collecting negative, neutral, and positive feedback.

Feedback 52

Feedback Effort Score Net Promoter Score Survey 52

delighted

DECEMBER 7, 2021

In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. The strategy invites a natural feedback loop that drives exponential growth for your business while granting more ease, focus, and alignment to your internal strategy.

Case Study 75

Case Study B2B Self Service Software 75

delighted

DECEMBER 10, 2019

Although investing heavily in customer experience can be quantified with traditional return on investment (ROI) measurements, measuring the true impact of CX resource allocation requires a new paradigm: return on experience (ROX). Our customers have found that measuring operational metrics alone isn’t enough (read the case study ).

ROI 40

ROI Measurement Customer Experience Effort Score 40

BirdEye

NOVEMBER 28, 2023

A remarkable 49% increase in customer feedback from review sites, all within just six months. Informed strategy: Customer feedback can be your roadmap to getting better. Bad press or negative feedback? By keeping tabs on patient feedback and public sentiment, healthcare providers can show they really care.

Industry 57

Industry Management Healthcare Hospitality 57

PeopleMetrics

FEBRUARY 26, 2018

Relationship surveys , however, should be designed to gauge loyalty and solicit direct feedback from customers who not only bought your solution, but from customers who use your solution as well. If you aren’t getting their feedback, you are sticking your head in the sand. Pitfall #2: NPS isn’t being measured regularly.

NPS 96

NPS Net Promoter Score Company Feedback 96

Lithium

DECEMBER 28, 2020

Representatives from Khoros Marketing, Care, Communities, and Strategic Services outlined everything users can now leverage — along with what they can look forward to, in an extensive product roadmap session. Expanded paid planning measurement. To see the full story, watch our case study.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

Eptica

FEBRUARY 27, 2019

And that means it is seen as intangible, difficult to measure and therefore hard to manage. Through a combination of analysis and real-world case studies The Power of Trust explains the eight principles behind building and retaining trust. Read any of these books?

Customer Journeys 93

Customer Journeys Loyalty Case Study Social Media 93

Gainsight

MARCH 18, 2021

They usually sit in different areas of the org, report to other functional leaders, and are held to unique success measures. Using a product roadmap tool , PMM and CS teams can securely keep key users aware of upcoming product changes before they’re released. The result?

Customer Success 93

Customer Success Touchpoint Case Study Roadmap 93

SmartKarrot

SEPTEMBER 2, 2022

Act as an internal advocate for customers by providing client feedback. Deliver, measure, and communicate value realization for the customers, throughout the customer lifecycle. Build customer advocates through reviews, case studies and references. Identify critical customer challenges and advise better solutions.

Customer Success 19

Customer Success Case Study Roadmap Groups 19

delighted

APRIL 7, 2020

Many of our customers have asked whether it’s still appropriate to ask for feedback and how to go about it. The short answer is that it is okay to continue asking for feedback – keep communication lines open. Prioritize feedback for what’s critical right now. Only gather feedback on what’s relevant and helpful for your audience.

Customer Retention 52

Customer Retention Customer Experience How To Guidelines 52

Lithium

SEPTEMBER 13, 2019

Representatives from Khoros Marketing, Care, Communities, and Strategic Services outlined everything users can now leverage — along with what they can look forward to, in an extensive product roadmap session. Expanded paid planning measurement. To see the full story, watch our case study.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Representatives from Khoros Marketing, Care, Communities, and Strategic Services outlined everything users can now leverage — along with what they can look forward to, in an extensive product roadmap session. Expanded paid planning measurement. To see the full story, watch our case study.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

SurveySparrow

JUNE 15, 2021

An NPS survey is one of the best ways to measure your customers’ loyalty and satisfaction. It asks you to give an NPS score — a score of 0-10 that measures the willingness of customers to recommend a product or service to their friends or colleagues. Are you curious about what NPS survey questions you can ask your customers?

NPS 52

NPS Survey Measurement Case Study 52

delighted

APRIL 7, 2020

Many of our customers have asked whether it’s still appropriate to ask for feedback and how to go about it. The short answer is that it is okay to continue asking for feedback – keep communication lines open. Prioritize feedback for what’s critical right now. Only gather feedback on what’s relevant and helpful for your audience.

Customer Retention 42

Customer Retention Customer Experience How To Guidelines 42

Kayako

JANUARY 28, 2016

It involves dealing with lots of aspects of the customer experience, from customer interactions and resolving queries, through to working with the product team on useful feedback. Track, plan and roadmap new product releases. It also lets you see what your product team is up to, so you know if customer feedback is shaping your product!

Tools 120

Tools Self Service Communication Training 120

Gainsight

JUNE 11, 2021

Get started by analyzing, planning, creating, measuring, and optimizing what your idea of success looks like. And value should be measured at each stage of the engagement/adoption funnel. Define your baseline and transform outcomes into measurable objectives while defining the process for gathering inputs. And the key to that?

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

CX Journey

AUGUST 11, 2016

By any measure, it’s a remarkably successful business. It’s not an all-singing, all-dancing product but it has provided a level of visibility to our entire sales force that they have never had before, and it’s enabled us to get feedback quickly from our sales team as to what they need to see from us to improve our relationships with them.

Groups 0

Groups System Case Study Roadmap 0

SmartKarrot

NOVEMBER 30, 2023

Pragya emphasized the need to learn from both satisfied and unsatisfied clients, using case studies to analyze past experiences and create customized plans for different customer segments. Pragya stressed the importance of documenting client feedback, case studies, and the root cause analysis of issues.

Management 10

Management Case Study How To Roadmap 10

SurveySparrow

MARCH 16, 2019

If your clients need some assistance with collecting feedback (which, in our experience, all companies crave), you’ve found your gold! They work with both media agencies and marketing operations agencies to provide their clients with world-class marketing measurement and planning. Branch Agency Partner Program.

Marketing 75

Marketing Social Media e-support Video 75

SmartKarrot

JUNE 30, 2022

testimonials, case studies). Represent the voice of the customer to inform the sales process and product roadmap. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Collaborate closely with Sales to support expansion opportunities.

Customer Success 19

Customer Success Case Study Roadmap Metrics 19

SmartKarrot

APRIL 14, 2022

testimonials, case studies). Represent the voice of the customer to inform the sales process and product roadmap. Proactively look at current processes and try to improve them based on customer feedback and internal knowledge of the systems. Collaborate closely with Sales to support expansion opportunities.

Customer Success 19

Customer Success Case Study Roadmap Customers 19

ClientSuccess

APRIL 20, 2017

His career has been mostly about growing and driving adoption and measuring ROI of his customers. Product wants to speak with a customer about a feature, Marketing wants to do a case study, and so on. For instance, if they participate in a case study they need to see that they helped that come to life.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

SmartKarrot

JULY 29, 2021

Develop and report on customer success metrics across a variety of metrics and measures, working to continuously improve the results. Develop data-driven playbooks that drive client results and inform product roadmap. Identify product feedback from customers, spotting trends, and surfacing to help shape product road map.

Customer Success 12

Customer Success Case Study Entertainment Roadmap 12

Comm100

FEBRUARY 7, 2018

Does the vendor have case studies of companies like yours who’ve used their software? Will your team have the opportunity to contribute to the product roadmap of the support tool by submitting ideas to the vendor? Does the social media software vendor provide analytics that measure the effectiveness of a campaign?

Software 103

Software Customer Engagement Engagement Social Media 103

Qualtrics

FEBRUARY 6, 2019

Design a data-driven product roadmap. Gather and measure feedback at every stage of development. Richard Buchanan- Professor of Design, Management & Innovation, Case Western Reserve University. Front UX & Product Management Case Study Conference. Ken Kocienda- Former Principal Engineer, Apple.

Conference 33

Conference Management Innovation Roadmap 33

SmartKarrot

NOVEMBER 26, 2020

Manage cross-functional relationships with leaders in Product, Engineering, Operations, and Marketing to advocate for users and influence the long-term product roadmap. You will be responsible for the customer’s perception of their relationship with Intermedia as measured by the NPS score on relationship surveys and CSAT surveys.

Customer Success 10

Customer Success Roadmap Case Study Leadership 10

SurveySparrow

SEPTEMBER 6, 2019

It is the measurement of the value a customer brings to your company after the first purchase till the end. Bigger companies find it difficult to measure Customer Lifetime Value as there are a lot of factors riding on the number. Measure revenue created at each touchpoint. 8 Feedback. 7 Create a knowledge base.

Social Media 51

Social Media Effort Score Metrics Customers 51

SurveySparrow

MARCH 26, 2021

A GTM strategy provides a roadmap for businesses to understand the relevancy and impact of their marketing and sales strategy. Prospects like them should be given case studies, tutorials, webinars, demos, etc. A detailed plan created to launch a product to the market is called a go-to marketing strategy.

Strategy 52

Strategy Marketing Advertising Airlines 52

SmartKarrot

MARCH 19, 2021

Develops key performance initiatives, (KPIs) goals and reports to assess and measure the team and department’s performance and overall success. Build out a customer service technology roadmap, in partnership with the data analytics team, to help make CS team more efficient and provide better/faster service for the customers.

Customer Success 10

Customer Success Advertising Case Study Roadmap 10

SmartKarrot

DECEMBER 4, 2020

Measure progress/success of each team member via tracking of client retention, references & customer satisfaction. Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management. Collaborating with technical teams on suggested improvements based on customer feedback.

Customer Success 10

Customer Success Case Study Roadmap ROI 10

SmartKarrot

FEBRUARY 3, 2021

Develop the opportunity and leverage relationships and value measured as a trusted advisor. Provide feedback and data insights to the customers and help them to understand the analytics provided. Develop materials and assets including case studies, to showcase the effectiveness of the InsideOut platform and demonstrate the ROI.

Customer Success 10

Customer Success Competitive Advantage Case Study Roadmap 10

SmartKarrot

MARCH 16, 2021

Measure effectiveness of CSMs by clearly defining operational outcomes, creating a cadence for review with the team, and sharing metrics with the executive team and the broader organization. Identify customer insights and pain points and contribute to the product roadmap by providing active feedback to the product team.

Customer Success 10

Customer Success Handbook Case Study Roadmap 10