InMoment XI

JULY 14, 2022

The ongoing and steady growth is proof that the brand’s intention where quality is concerned has greatly paid off. Moreover, the chain decided to challenge locations to optimize customer experience and increase customer spending.The chain looked at its customer experience through the lens of its business goals. The Opportunity.

Feedback 529

Feedback Effort Score Retail Metrics 529

InMoment XI

JULY 7, 2022

For example, if a customer is looking for a quick OTC pain reliever, they may turn to Tylenol over a drugstore generic alternative because they know the brand and trust it. That is the essence of brand equity. The better your brand equity, theoretically the better your company will perform in sales and public perception.

Brands 492

Brands How To ROI Social Media 492

InMoment XI

MARCH 21, 2022

Customer experience (CX) leaders from utilities brands are facing unprecedented challenges in 2022. Utilities companies typically have a lot of data spread across multiple silos across the business. Additionally, brands have not figured out how to tap into 85% of data—the unstructured kind—so they miss out on the bigger picture.

Brands 529

Brands Roadmap Strategy Social Media 529

InMoment XI

JULY 18, 2022

In our last blog about creating an excellent food service customer experience (CX), we talked about how vital customer reviews are to growing your business (and how your customer experience plays a pivotal role in making sure your reviews are positive). . How Five Different Departments Can Leverage Customer Feedback in Food Services Brands.

Feedback 492

Feedback Culture eBook Training 492

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. It’s an opportunity that your company can capitalize on today. What is Predictive Analytics?

Analytics 260

Analytics Examples Customer Experience Effort Score 260

InMoment XI

AUGUST 2, 2023

What we can Learn From the top Brands in the UK One size doesn’t fit all, but knowing essential NPS best practices that can fit any program is a great place to start. NPS Best Practices Tip #1: Listen To Your Customers Understanding your customers is paramount in shaping your business strategy.

NPS 260

NPS Customer Centricity Tips Automotive 260

InMoment XI

FEBRUARY 2, 2024

Social media facilitates real-time interaction, serves as a valuable source of customer feedback and insights, shapes your brand reputation and visibility, and can even function as a platform for market research. It helps the world’s top brands and enterprise organizations manage their social media efforts in one place.

Social Media 295

Social Media Brands Management Analytics 295

Experience Investigators by 360Connext

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. CX leaders need to present strong business cases for every step of their journey.

ROI 143

ROI CEM Net Promoter Score Customer Experience 143

Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers. The focus on enhancing customer experience has gained traction in recent years.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

C3Centricity

MARCH 12, 2024

What is the cornerstone of sustainable growth and competitive advantage today? The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. It’s about delivering the right message, to the right people, at the right time.

Customer Engagement 226

Customer Engagement Engagement Competitive Advantage Entertainment 226

BlueOcean

FEBRUARY 14, 2024

SaaS companies are no strangers to how an entire industry can be flipped on its head with a simple reframing of business models. SaaS companies are no strangers to how an entire industry can be flipped on its head with a simple reframing of business models. That’s their business after all. It’s kind of ironic because many (most?)

Customer Success 177

Customer Success Contact Center Average Handle Time Touchpoint 177

C3Centricity

JUNE 5, 2019

Business Growth. Their brands have not performed as well as they had hoped this year and they are looking for a solution – fast! No less than two of my current clients and four new companies have asked me for support in growing their businesses in just the past month! How to Stop a Declining Brand.

Brands 159

Brands Social Media Advertising Measurement 159

Horizon CX

FEBRUARY 29, 2024

The Power of Purging Perfunctory Performance Introduction In the bustling world of business, where metrics often dominate discussions and efficiency reigns supreme, one crucial aspect can sometimes be overlooked: the human element. Loss of Repeat Business: Customers who feel undervalued are unlikely to return for future purchases or services.

Culture 130

Culture Customer Centricity Customer Satisfaction Loyalty 130

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. They take their business elsewhere. Investments in customer service can boost brand loyalty and revenue growth. Brands with the most unhappy customers posted a paltry 3% growth over the same period.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

CSM Magazine

APRIL 25, 2024

In today’s fast-paced market, businesses across the UK face numerous hurdles in attracting and retaining customers. Businesses must navigate these waters carefully to build a loyal customer base. Here are some of the biggest challenges businesses encounter and strategies to overcome them.

Social Media 52

Social Media Customer Journeys Multi-Channel Touchpoint 52

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. This article will also explore 25 ways to say “Thank you for your feedback”, each designed to improve customer relations and foster a positive business image.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

Totango

FEBRUARY 23, 2024

Karen has a unique story as she joined Totango right after the company updated its positioning narrative and completed a brand refresh. For example, a CMO doesn’t just solve marketing problems — but business problems, too. We’re invested in their growth, their development, and their impact on the business — but that’s Team Two.

How To 97

How To Leadership Marketing Tips 97

BirdEye

NOVEMBER 15, 2023

We’ve all heard it before: word-of-mouth can make or break a business. When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. Here are 12 top platforms every retail business should consider.

Retail 111

Retail Brands Consumers Case Study 111

Retently

AUGUST 3, 2023

Customers no longer pick brands for individual products or services; instead, they choose the business that delivers the best experiences. It’s the heart and soul of your brand. That’s why big brands like Starbucks and Apple invest heavily in creating great customer experiences. and that’s exactly what customers want.

Customer Experience 148

Customer Experience Net Promoter Score Effort Score Social Media 148

BirdEye

DECEMBER 30, 2023

Did you know that a mere post of only 280 characters could unlock your brand’s potential? Yes, that’s the magic of a tweet, making a strong case for having a Twitter business profile in today’s digital marketplace. In fact, 80% of Twitter users actively discuss brands. Table of contents What is a Twitter business profile?

How To 111

How To Social Media Advertising Analytics 111

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Strategy 52

Strategy Social Media Advertising Analytics 52

ECXO

JUNE 20, 2023

Fotocomposicion ECXO(1) Article source: The Rising Tide of Brand Purpose in B2B [link] There’s an old adage in customer experience. Businesses want a seamless CX just as they do in their personal lives. Businesses that are doing good for the planet, people and society. Where B2C goes, B2B follows. CX is everywhere.

B2B 122

B2B Brands Innovation Government 122

CSM Magazine

MARCH 13, 2024

In this article, we’re going to explore how you can supercharge your branding efforts by leveraging the power of customer success management. Whether you’re a startup looking to make a splash or an established business aiming to solidify your brand presence, CSM can take you to the next level.

Customer Success 52

Customer Success Brands Management How To 52

ShepHyken

APRIL 14, 2024

Lessons from the Field: 3 Easy Ways to Customize Customer Experiences & Increase Brand Loyalty by Anand Subbaraj (Fast Company) Personalization encourages customers to both return for more service and recommend that service to others. It’s very hard to build loyalty if the customer has a generic experience.

Net Promoter Score 71

Net Promoter Score Loyalty Programs Customer Service Ecommerce 71

Gainsight

APRIL 8, 2024

Through advanced segmentation and automation tools, companies can deliver personalized experiences at scale , strengthening customer relationships and driving revenue growth. Customer Success as a Growth Driver Beyond mitigating churn, Customer Success has evolved into a strategic growth engine for businesses.

Customer Success 52

Customer Success Training Engagement Customers 52

Totango

JANUARY 22, 2024

Most expect to see CS emerging as a growth engine. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth. Additionally, our CAB members are buzzing about AI. Retention is the new acquisition.

Customer Success 94

Customer Success Consulting Customers Leadership 94

SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.

Brands 52

Brands Case Study Social Media Feedback 52

Retently

AUGUST 23, 2023

We argue the opposite — Net Promoter Score® is just as valuable for a B2B company as it is for a B2C brand. As a result, B2B clients often feel a responsibility to provide feedback since it means optimizing their partnership and business operations.

Net Promoter Score 148

Net Promoter Score B2B Company B2C 148

ShepHyken

SEPTEMBER 29, 2023

He writes about how employee engagement and customer experience can enhance business performance. Achieving success in business goes beyond offering quality products and services. The reality is that the connection (or lack thereof) between employee engagement and customer experience can seriously impact business performance.

Employee Engagement 135

Employee Engagement Engagement Strategy Effort Score 135

BirdEye

DECEMBER 26, 2023

Every business owner wants to expand and invest in newer markets. But this can change if your business actively measures brand salience and takes steps to improve it. This blog post is the ultimate guide on brand salience and helps you grow your brand by measuring this important metric. That is all correct.

Brands 105

Brands Social Media Competitive Advantage Analysis 105

CSM Magazine

APRIL 19, 2024

In today’s business world, companies are always looking for ways to stay ahead and improve how they connect with customers. This tool can make a difference in how businesses engage with customers and build connections. Now, let’s discuss how businesses can enhance engagement with CX software.

Interaction 59

Interaction Software Engagement Net Promoter Score 59

CSM Magazine

APRIL 22, 2024

At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI) to revolutionise customer service and drive business growth.

Omni-Channel 52

Omni-Channel Fashion Groups Culture 52

BirdEye

FEBRUARY 23, 2024

This unified vision, made possible through clear business communication, is not just about exchanging information; it’s about creating a dialogue where strategies align, objectives are understood, and every team member is working towards the same goal. Table of contents What is business communication?

Communication 64

Communication Multi-Channel Culture Social Media 64

Totango

FEBRUARY 23, 2024

A lifestyle maven and a gangster rapper turn an unexpected friendship into lucrative television shows and brand deals. This partnership helps to activate the flywheel and propel growth from the existing customer base. Both your pre- and post-sale teams should know the answer to: “What is my customer’s business outcome?”

Chief Customer Officer 91

Chief Customer Officer Customer Centricity Metrics CRM 91

BirdEye

MAY 3, 2023

In the same way, achieving critical business outcomes requires a series of short-term goals that build upon each other. When asking the question, what are marketing objectives – think of them as the micro goals that become the building blocks of a successfully realized marketing plan. Your marketing plan is no different.

Strategy 98

Strategy Marketing Social Media Net Promoter Score 98

CSM Magazine

JANUARY 30, 2024

In the following exploration, we will unveil three unmistakable signs that guide you toward companies that prioritize your satisfaction, empowering you to navigate the vast sea of businesses with confidence and discernment. These principles are followed by the League of Slots , where customer satisfaction reigns supreme.

Customer Centricity 111

Customer Centricity Exceptional Customer Service e-support Case Study 111

Joe Rawlinson

FEBRUARY 16, 2024

The relationships within your team play a major role in determining your success as a business owner. Team building activities, informal gatherings, and even setting up a group personality test are some simple ways you can get to know your employees a little better. Here’s why we think it’s a good idea.

Employee Engagement 78

Employee Engagement Communication Innovation Groups 78