GetFeedback

JANUARY 12, 2020

About eight out of ten business leaders say they want to “improve” the customer experience (CX) to be more competitive. That said, my purpose is not to sell you on why improving CX is important. Anyone working in the CX world knows that there is no lack of problems to work on. And for good reason.

Customer Journeys 221

Customer Journeys How To Touchpoint Airlines 221

datastax

JANUARY 2, 2019

Data management had a stellar 2018—with hybrid and multi-cloud taking front and center stage and continuing to dominate the data concerns of most enterprises. What’s more, when data is not available to employees in the right way, productivity grinds to a halt. Hybrid cloud. Kafka and Docker.

Trends 105

Trends Data Management Government 105

Russel Lolacher

JUNE 19, 2022

In this episode of Relationships at Work, Russel chats with management consultant, executive coach and speaker Liz Kislik on the importance of compassion in the workplace. Workplace Wisdom Blog. Sometimes it’s easier to learn [compassion] at work, than in our personal life because work is about action. Liz Kislik.

Culture 98

Culture Consulting Leadership Management 98

Russel Lolacher

SEPTEMBER 20, 2022

In this episode of Relationships at Work, Russel chats with Senior Manager for Marketing Solutions at Linkedin Amber Naslund on Imposter Syndrome. Brass Tack Thinking Blog. And here is why she’s awesome. And generally speaking, that employee experience was very reflected in that moment, let’s say.

Culture 111

Culture Study Leadership Employee Experience 111

GlowTouch

SEPTEMBER 13, 2022

Behind every memorable customer experience is an engaged employee. It speaks to how individuals connect to their jobs and to the concept of work itself. It speaks to how individuals connect to their jobs and to the concept of work itself. Increasingly, the same metric applies to work. Employee as Customer.

Engagement 52

Engagement Contact Center Fashion Culture 52

Qualtrics

MAY 27, 2021

When the pandemic hit, many of us were suddenly asked to merge our work space and our personal space into one — but not just physically. As we (literally) brought our work home with us, it became more difficult to mentally separate the two. Here’s what we found: FOMO makes it difficult to maintain work-life balance.

Employee Experience 49

Employee Experience Data Report Study 49

datastax

JULY 18, 2019

We surveyed more than 300 IT execs who work at companies with at least 5,000 employees—80% were from companies with 10K or more employees and 46% were from companies with 50K or more, and 77% of the respondents were VP and above. . 59% want to increase employee efficiency and satisfaction.

Innovation 40

Innovation Report Survey Customer Satisfaction 40

Gainsight

JULY 7, 2021

Making the Call to Go Hybrid. The choice to go hybrid is a big one. To help make your venture into the hybrid events world a successful one, I partnered with Gainsight’s amazing Senior Director of Events, Lauren Olerich , to compile the following list of more than TWENTY key learnings, tips and best practices: 1.

Social Media 45

Social Media Conference NPS Customer Success 45

VDS

SEPTEMBER 28, 2023

Why Migrate to Genesys Cloud? There are several reasons why you should consider migrating your contact center to Genesys Cloud: Scalability: Genesys Cloud is a cloud-based solution that can easily scale up or down as per your business needs. They should be able to work around your schedule and minimize disruptions to your operations.

Contact Center 52

Contact Center Strategy Roadmap System 52

Natalie Petouhof

MAY 11, 2016

And it’s why they make a good addition to Capgemini. With a 180,000 Capgemini employees, they are looking not only to re-skill some folks as well as hiring new people. Of their North American clients, 80% want their applications in the cloud in some way- some pure cloud, others a hybrid model.

Conference 40

Conference Roadmap Innovation Culture 40

Grade.us

APRIL 17, 2019

This is what your clients want to see from you. They want to verify that your expertise is bearing fruit. You'll want to follow their pace and watch for signs they're glazing over. Why the emphasis on digital analytics? Why is it so important? Employees are continually jockeying for position.

Analytics 21

Analytics Course Social Media Analysis 21

SurveySparrow

MARCH 1, 2024

How Sentiment Analysis Works in SurveySparrow? How Sentiment Analysis Works in Repustate? How Sentiment Analysis Works in HubSpot? If you want to learn a great deal about your consumers, then Brandwatch will be an ideal tool for you. How Sentiment Analysis Works in Brandwatch? How does that help you?

Analysis 59

Analysis Tools Social Media Software 59

Playvox

MARCH 27, 2023

Gartner reports that burnout has been linked to high employee turnover rates in contact centers. As someone who has worked in support centers before, I know firsthand how important it is to have engaging and effective training programs. Alternatively, burnout is a legitimate concern that impacts numerous people in various industries.

Contact Center 84

Contact Center Gamification Training Chatbots 84

CSM Magazine

AUGUST 8, 2023

Discover the secret to agent wellbeing in your contact centre with hints and tips that work. Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. 5 Common Sense Tips for Driving Employee Engagement 1. Then apply a little common sense.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

ChurnZero

MARCH 17, 2022

As a follow-up to our well-attended webinar on “ The startup’s guide to Customer Success ” with Jennifer Chiang (the author of the book by the same name), we wanted to get more of our audience’s questions answered. First, I’d have to ask – why isn’t a customer success person not a key decision maker?

Customer Success 97

Customer Success Leadership Effort Score Metrics 97

CSM Magazine

SEPTEMBER 21, 2021

In our last two blogs, we introduced the concept of adding simplicity to the contact centre and outlined the major barriers to success. In this final blog in the series, we discuss how to turn theory into practice using the latest Workforce Engagement Management (WEM) solutions. Three ways to turn theory into practice.

Omni-Channel 59

Omni-Channel Call Recording Analytics Interaction 59

SurveySparrow

FEBRUARY 21, 2022

That’s just one of the highlight lines from our conversation with Rachael Kelly on the healthy work culture and employee welfare. The Chief People & Culture Officer at Smokey Bones truly believes in the power of organizational culture and wellness initiatives to bring the best out of every employee. Employee Wellbeing.

Employee Engagement 52

Employee Engagement Culture Survey Leadership 52

SurveySparrow

SEPTEMBER 16, 2022

If you’re looking for an employee recognition, rewards and survey platform that’s a little different than Bonusly, you’re in luck. In this blog post, we’ll take a look at 10 Bonusly alternatives. 10 Bonusly Alternatives to Help You Switch Up Your Employee Recognition Program. Motivosity. Bucketlist.

Survey 52

Survey Employee Engagement Gamification Rewards Programs 52

ChurnZero

MARCH 17, 2022

As a follow-up to our well-attended webinar on “ The startup’s guide to Customer Success ” with Jennifer Chiang (the author of the book by the same name), we wanted to get more of our audience’s questions answered. First, I’d have to ask – why isn’t a customer success person not a key decision maker?

Customer Success 52

Customer Success Leadership Effort Score Metrics 52

Beyond Philosophy

MAY 12, 2021

In addition, several workforce changes occurred concurrently, including generational changes (that had also begun before the pandemic) and the move to working virtually. In retrospect, the prevailing theory of why Churchill lost was that everybody, having lived through the horrors of war, wanted a new normal after it.

Customer Expectations 88

Customer Expectations Technology Analytics Chief Customer Officer 88

CSM Magazine

AUGUST 5, 2021

Just when we thought the new world of remote and hybrid work might make life easier, it has actually produced new complexities. While frontline staff are united in their desire to meet rising customer expectations, they are also now divided by where they want to work.

Gamification 59

Gamification Metrics Analytics System 59

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? We’ll explain exactly what ERP is, how it works, what it can do for your business, how to choose the right solution and much more. There are several deployment models for ERP software, including on-premises, cloud and hybrid.

Resources 52

Resources System Software Financial 52

SurveySparrow

DECEMBER 18, 2018

You could name any technology and Google would have worked on it, so much so that it had to create a company called Alphabet (which included Google) which is basically all of their companies put together. The collaboration that happens because of this initiative opens their mind and reduces the monotony of work life. . Google events.

Culture 71

Culture Innovation Policies Feedback 71

BirdEye

SEPTEMBER 11, 2023

Every business works to keep its customers happy, provide the best service, and become the #1 choice for its customers. In this blog post, we explore how businesses can drive delight in their customers with AI-driven customer experience models. Why is providing a good customer experience important?

Customer Experience 113

Customer Experience Self Service Social Media How To 113

Currency Alliance

NOVEMBER 15, 2021

This is why brands with points-based loyalty programs enjoy greater customer frequency, larger basket size, as well as overt permission to analyze personal data and communicate directly with customers. Furthermore, 91% of consumers want to be recognized.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Banking 52

ProProfs Chat

MAY 1, 2020

This is exactly why we see a big volume of articles online talking about customer service and its importance. Now, to authentically engage with your customers, you have to offer a highly well-defined, expertly-curated, and personalized customer support system which is a hybrid of automation, technology, and well-trained skill set. .

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

datastax

JULY 29, 2019

More and more organizations are using containers to build modern microservices-architected applications at scale because they enable developers to work quickly and efficiently, seamlessly moving software from one environment to the next. . Let’s take a deeper look into why Kubernetes is a great option for data management. Scalability.

Data 40

Data Management Software Tools 40

Amity

MAY 15, 2017

My background immediately after college was actually working in political campaigns; there, I started to observe some interesting trends with regard to how political campaigns organized and raised money. We really want to help companies transform the way they do marketing and sales. ” Here’s what they said.

Customer Success 71

Customer Success Sales Software Customers 71

ChurnZero

JUNE 3, 2022

To understand why, here’s a little thought exercise. You can always rely on me to do that for family events, for work, for college events. It has transformed the way we trade and work with each other all over the world. Paul: If you could use technology to solve one world problem what would it be, and why?

Customer Success 52

Customer Success B2B Metrics Sales 52

ChurnZero

JUNE 3, 2022

To understand why, here’s a little thought exercise. You can always rely on me to do that for family events, for work, for college events. It has transformed the way we trade and work with each other all over the world. Paul: If you could use technology to solve one world problem what would it be, and why?

Customer Success 52

Customer Success B2B Metrics Sales 52

Bold360

NOVEMBER 21, 2016

He believes that we all have the ability to become exactly who we’ve always wanted to be, no matter what conditions or failures we have gone through in life. Over 20 years she worked for: a Fortune 500 company, Fortune 100 marketing communications agency, public relations, advertising and publishing firms.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40