Natalie Petouhof

SEPTEMBER 12, 2018

Tweet AI and customer service; it’s a hot topic! But when I talk to customers, they say, “ I get there’s something to AI and customer service, but how do I deliver business results and value with AI? ” Step 1: Focus AI on Metrics that Matter. Increase First Contact Resolution (FCR).

Self Service 89

Self Service Customer Service Average Handle Time CRM 89

BirdEye

OCTOBER 19, 2023

As a local business owner, you likely have concerns and questions about how to grow effectively on Google. To address these issues, this blog post delves into a panel discussion that Birdeye had with Google experts, Ben Fisher and Steve Wiideman. AI technologies, like Bard, have not had any impact on rankings yet.

Video 59

Video Social Media Consulting Tips 59

Call Experts

NOVEMBER 8, 2019

You can utilize AI-Powered HR Call-Out Lines to bring efficiency to your operations. These call-out lines allow your team to focus on the details that matter with customizable, real-time reporting and compliance with little effort. Companies must create dynamic environments to address the ever-changing workforce and its needs.

Company 45

Company Call Center Customer Journeys Conference 45

CSM Magazine

MARCH 27, 2020

The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com. It’s easy to see effects of bad customer service—one request slips through the cracks and you could be looking at a public battle on your social media accounts tomorrow. What is Customer Support? Training sessions.

Self Service 52

Self Service Social Media e-support Knowledge Base 52

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. Listen to your customers.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ShepHyken

JANUARY 23, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I have added my comment about each article and would like to hear what you think too. How do you keep your loyal customers?

Customer Service 14

Customer Service Self Service Contact Center Loyalty 14

SmartKarrot

APRIL 20, 2023

Call intelligence has been around for some time, but it’s still surprising how only a few organizations take full advantage of this powerful toolset. Call intelligence has been around for some time, but it’s still surprising how only a few organizations take full advantage of this powerful toolset.

Call Center 10

Call Center Analytics Call Recording Analysis 10

Kustomer

JULY 8, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas are joined by Darryl Addington from Five9 to learn about integrating cloud support and AI into the CX space. Hot Take: How Artificial Intelligence Promotes Human Interaction. Tune into the episode to learn more.

Contact Center 98

Contact Center Self Service Examples Consumers 98

NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. This comprehensive guide will explore the top 12 call center cost-reduction strategies to help unlock your business’s full potential.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

Lithium

JUNE 7, 2022

We’re excited to expand the breadth of channels our Khoros platform supports to include TikTok, so our customers can have a holistic view of their campaigns and create authentic connections across all channels.”. In turn, marketers can make more confident decisions about future campaigns, ad spend, and where to focus their TikTok efforts.

Self Service 10

Self Service Social Media Roadmap Gamification 10

Kustomer

OCTOBER 28, 2022

Modern customer service looks very different from prior decades. Customers gravitate toward brands that have differentiated customer service, leaving those that don’t in the dust. With this in mind, brands now realize that customer service is directly tied to their revenue, and are modernizing applications.

Customer Engagement 105

Customer Engagement Engagement Omni-Channel Customer Centricity 105

BirdEye

AUGUST 23, 2023

What is the first thing you think of when you hear Instagram? In this blog, we’ll delve into how you can use Instagram’s content options to elevate your brand’s presence and engagement. Social media publishing for multi-location businesses Want to see the impact of Birdeye on your business?

Social Media 98

Social Media Multi-Channel Video Tools 98

BirdEye

MARCH 22, 2024

This blog post provides a comprehensive list of the best Google My Business examples for descriptions, photos, posts, and overall profiles across industries. This blog post provides a comprehensive list of the best Google My Business examples for descriptions, photos, posts, and overall profiles across industries.

Examples 59

Examples Multi-Channel Sales Industry 59

Thematic

JUNE 13, 2023

More businesses aim to capture Voice of Customer (VoC) data each year. But only 14% of marketers feel customer experience is their strongest company trait. You already know you need an amazing customer experience (CX) to keep retention high. But how do you know where to invest your time, effort, and money?

Voice of Customer 62

Voice of Customer Tools Customer Experience Net Promoter Score 62

NobelBiz

SEPTEMBER 21, 2020

The following is a list of call & contact center industry reports related to COVID-19. The overview includes: news reports relating to spam calls new regulations from federal and state governments warnings from the FCC, FTC, & FBI reports on contact centers that are refusing to switch to a work-from-home model for their agents.

Call Center 52

Call Center Industry Contact Center Government 52

Kustomer

FEBRUARY 29, 2024

Primarily tailored for e-commerce businesses, this tool efficiently manages tickets, centralizes customer communication via a shared inbox, and automates numerous routine tasks. However, it falls short of providing end-to-end customer service solutions. Gorgias is one of the leading help desk software options available on the market.

e-support 52

e-support Feedback Multi-Channel Self Service 52

Kustomer

FEBRUARY 25, 2020

Customers are gravitating towards brands that fulfill great experiences, leaving those that don’t in the dust. With this in mind, brands are beginning to realize that customer experience is directly tied to their revenue. Take a True Omnichannel (NOT Multichannel) Approach to Customer Experience.

Customer Experience 59

Customer Experience Omni-Channel Customer Centricity Multi-Channel 59

CX Workout - Ideas Blog

DECEMBER 22, 2020

The goal of every brand is to create positive emotional experiences that deepen the brand’s relationship with its customers or buyers. Decooda’s research into emotions shows that experiences rarely evoke gratitude among more than 5% of a brand’s customers. One of the most powerful, yet not easily attained emotions is gratitude.

NPS 52

NPS Financial Survey Effort Score 52

CustomerSuccessBox

MAY 16, 2022

Since you choose to read this blog, I suppose you already know the gravity of Customer Success in a B2B SaaS business. The crux of providing a great customer experience to the customer lies in maintaining great customer health throughout the entire customer lifecycle. Here’s how-.

Software 52

Software Customer Success Management Effort Score 52

Bold360

MARCH 1, 2021

As part of LogMeIn’s broader Corporate Social Responsibility program, Mission Possible , and in an effort to give back, Bold360 powers up a chatbot to help the non-profit Safe Kids Israel provide around-the-clock digital engagement with the community to promote child safety. How did Bold360 begin working with Safe Kids Israel?

Engagement 98

Engagement Chatbots Knowledge Base Hospitality 98

Pointillist

OCTOBER 22, 2018

In a recent Forrester survey, only 35% of CX professionals reported that they are measuring how their most important customers feel about their most important experiences. The use of artificial intelligence can help you address both of these issues and make your customer experience measurement programs much more effective.

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40

Grade.us

JUNE 2, 2020

When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. How do reputation management software solutions help? Table of Contents. on the list?

Software 47

Software Management Net Promoter Score Multi-Channel 47

AWS Machine Learning

NOVEMBER 30, 2023

We believe generative AI has the potential over time to transform virtually every customer experience we know. Innovative startups like Perplexity AI are going all in on AWS for generative AI. And at the top layer, we’ve been investing in game-changing applications in key areas like generative AI-based coding.

Training 125

Training e-support Innovation System 125

Uniphore

JULY 30, 2021

We are poised to democratize AI and automation so that citizen developers can collaborate with developers and data scientists to make the world of CX better for everyone, with clicks not code. We hope that you’ll join us on this journey to innovate customer experience at record speed. 2020 Global Customer Experience Benchmark.

Innovation 246

Innovation Contact Center Average Handle Time NPS 246

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

Comm100

FEBRUARY 5, 2018

Customer engagement software is a modern invention that takes care of a modern problem. After all, it wasn’t until the rise of the internet that media became democratized , and the one-way communication model between companies and customers was shattered. The answer for many businesses was customer engagement software.

Social Media 121

Social Media CRM Self Service Software 121