Lumoa

MARCH 6, 2023

Conversations with customers are the ideal way to get valuable insight and feedback into an organization’s performance. Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar.

How To 208

How To Analysis Feedback Innovation 208

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. But it is one thing to claim that a business values customer feedback and another to sift out the actionable data.

Analysis 208

Analysis Feedback Social Media Chatbots 208

InMoment XI

FEBRUARY 29, 2024

In order to capitalize on this, your business needs to be actively working on your local SEO. Local search engine optimization (SEO) is an effective strategy for driving traffic and revenue to businesses of all sizes, not just smaller local businesses. How Does Local SEO Work?

Tips 260

Tips Strategy Case Study Social Media 260

Lumoa

NOVEMBER 2, 2022

This blog will share some of the highlights of the webinar. Feedback from customers provides valuable input for any business. By providing access to the voice-of-customer to everyone within the organization, they are ensuring that their decisions are headed in the right direction.

Industry 236

Industry Telecommunications Customer Experience Multi-Channel 236

CSM Magazine

MARCH 26, 2024

Understand Your Customer Start by stepping into the shoes of your customers. Use tools like surveys, customer interviews , and feedback forms to collect insightful data. Empathetic Design: In your development cycle, include stages where user feedback directly influences design choices.

Customer Experience 52

Customer Experience Guidelines Analytics Software 52

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. Dive into the steps for effective questionnaire design, crucial areas for feedback, and tactics for maximizing the valuable data you collect without the fluff. What questions do you include to not only garner responses but also drive your business forward?

Feedback 113

Feedback Net Promoter Score Effort Score Customer Satisfaction 113

SurveySensum

APRIL 8, 2024

Define Your Niche and Target Audience Defining your niche and understanding your target audience is foundational to distinguishing your business in a crowded market. Understand Your Customer: Building a deep understanding of your target audience is crucial.

Strategy 52

Strategy Social Media Advertising Analytics 52

Lumoa

FEBRUARY 14, 2024

This is because CX involves many factors that are outside your direct control. It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made. Thanks to its expansive nature, CX strategies are constantly in flux.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Comm100

JANUARY 17, 2024

Generative AI Chatbot Using Generative AI & NLU (Natural Language Understand) technology, Generative AI chatbots deliver dynamic, human-like messaging to engage in varied customer conversations. This transformation is rooted deeply in the integration of advanced automation and artificial intelligence. Why should you lean into automation?

Customer Service 187

Customer Service Chatbots Technology Interaction 187

SurveySensum

NOVEMBER 16, 2023

Now, what if you could understand exactly → what they loved about your bakery, → what made them hesitate, or → what might have made them leave without trying your delicious treats? Well, that’s what gathering website feedback does. Using website feedback helps you understand your online visitors in-depth.

Feedback 52

Feedback Strategy Social Media Survey 52

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS).

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

GetFeedback

JULY 19, 2019

It sounds so appealing to really hear the customer in their own voice, to understand their intentions and understandings. Here are a few ways the best organizations set the stage to really understand their customers. These champion leaders need to understand what the investment is worth. Understand the journey.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

SurveySensum

JANUARY 26, 2024

Understanding these journeys is not just about mapping out the steps a customer takes – it’s about delving into the emotions, expectations, and challenges they face along the way. From the initial interaction to the post-purchase engagement, we will understand each phase, uncovering the touchpoints that shape the customer journey.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Playvox

MARCH 21, 2024

Agent morale can also be impacted by inconsistent feedback on performance. The well-being, satisfaction, and motivation of your frontline staff play a pivotal role in shaping the customer experience. According to Harvard Business Review , engaged employees deliver better customer experiences. All of this leads to better agent morale.

Strategy 90

Strategy Contact Center Multi-Channel Social Media 90

Retently

FEBRUARY 21, 2024

Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. Enhancing customer engagement These surveys do more than just help you understand your marketing channels; they also serve as a bridge between you and your customers.

Survey 78

Survey Social Media Advertising Analysis 78

SurveySensum

OCTOBER 24, 2023

Well, product feedback surveys are the way to go! By launching these surveys you can actually understand what your customers want, their preferences, and their pain points. And yes, to make the process easy – it is always recommended to have an efficient product feedback platform. What are Product Feedback Surveys?

Feedback 52

Feedback Survey Strategy Social Media 52

SurveySparrow

DECEMBER 27, 2023

In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. By collecting and analyzing customer feedback, Voice of the Customer framework help organizations gain valuable insights and make decisions based on data. Let’s dive in!

Voice of Customer 52

Voice of Customer B2B Net Promoter Score Effort Score 52

BirdEye

MAY 30, 2023

Microsoft’s State of Global Customer Service Report showed that 77% of customers view brands more favorably if they seek out and apply customer feedback. If your business isn’t actively gathering feedback, it may be time to rethink your stance. Table of contents What are customer feedback tools?

Tools 98

Tools Feedback Net Promoter Score Social Media 98

SurveySparrow

DECEMBER 26, 2023

In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. By collecting and analyzing customer feedback, Voice of the Customer framework help organizations gain valuable insights and make decisions based on data. Let’s dive in!

B2B 52

B2B Net Promoter Score Effort Score NPS 52

SurveySensum

JANUARY 5, 2024

Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better. Well, this blog talks about the five efficient strategies that transform your knowledge base into a powerful tool for understanding your customers better.

Knowledge Base 52

Knowledge Base Strategy e-support User Experience 52

SurveySparrow

OCTOBER 13, 2023

Feedback looping is a crucial concept in successful business strategies, but it is often misunderstood. But, why is understanding it crucial for your business? In this blog, we will explore the concept of feedback looping, including its significance, real-world examples, and the transformative impact it can have on businesses.

Feedback 52

Feedback Examples Social Media e-support 52

Daniel Group

JULY 1, 2023

In my recent blog post titled “ Your Brand and Customer Experience: Is CX Part of Your Brand Now? Building on this discussion, most companies know they should act on their Customer Experience Feedback, which significantly impacts customer loyalty and brand reputation. However, most companies are not acting on their own feedback.

Brands 52

Brands B2B Touchpoint Effort Score 52

BirdEye

JANUARY 25, 2024

They build trust and help businesses understand what they’re doing right and where there’s room for improvement. With stats like these, it’s clear that showcasing your latest and greatest customer feedback should be a pillar of your social media strategy. Reviews are the modern-day word of mouth. What is automated review sharing?

Social Media 110

Social Media Brands How To Multi-Channel 110

SurveySensum

FEBRUARY 7, 2024

To truly ignite a response, understand their wants, empathize with their worries, and elicit a genuine reaction. To truly ignite a response, understand their wants, empathize with their worries, and elicit a genuine reaction. The key to winning the engagement battle? – Forging emotional bonds. How To Do It?

Connections 52

Connections Social Media Survey Feedback 52

BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. Further, Barclay estimates that optimizing for the feedback economy could yield a $3.2 All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities.

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

SurveySensum

NOVEMBER 22, 2023

Through website feedback – a compass guiding you toward satisfied customers and higher profits. Website feedback is like having a direct conversation with your customers. By paying attention to this feedback, you can transform your website into an experience that caters directly to their needs.

Feedback 52

Feedback Customer Insights e-support Social Media 52

Michelli Experience

JANUARY 19, 2018

Many forward-thinking enterprises are employing ongoing performance management tactics like Objectives and Key Results (OKRs) and continuous feedback loops to help teams a sense of purpose in their roles. Let’s take a look. Defining Employee Engagement. In other words, engaged employees care. Is there even a way to quantify its impact?

Employee Engagement 127

Employee Engagement Engagement Effort Score Measurement 127

ShepHyken

MARCH 23, 2018

Cause: If your employees do not understand their role in the company mission or feel valued in the company’s success, it is not their fault. Cause: If your employees do not understand their role in the company mission or feel valued in the company’s success, it is not their fault. Clear, consistent, authentic communication.

Communication 81

Communication Leadership Airlines Social Media 81

BirdEye

OCTOBER 11, 2023

And that is why it is time to understand the factors contributing to customer experience in the insurance industry. This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. Clients expect insurance companies to abandon archaic systems and methods of communication.

Insurance 111

Insurance Industry Customer Experience Self Service 111

SurveySensum

MARCH 1, 2024

This led to the team missing out on understanding the real issues! Not just that, this would have helped them understand the issues well in time, leading to the prevention of churn! But the challenge is, how to analyze the NPS feedback to leverage it to its best potential! I’m sure you don’t want to make the same mistakes.

Net Promoter Score 52

Net Promoter Score Analysis NPS Effort Score 52

NobelBiz

FEBRUARY 27, 2024

Smart Call Routing : Directs calls to the most suitable agent based on expertise, language, or past interactions. Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. Curtail Operational Expenses : Cost-effectiveness is crucial.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

SurveySensum

JANUARY 22, 2024

To be a good project manager, you need to understand what everyone expects and make sure everyone is happy. In this blog, we will look at why stakeholder expectations are so important and strategies to balance their expectations. When each person understands their role in achieving the project goals, everything runs smoothly.

Strategy 52

Strategy Management Groups Communication 52

SurveySensum

SEPTEMBER 8, 2023

In other words, they may have a high or low NPS score but do not fully understand how this score directly impacts their revenue or overall business success. In other words, they may have a high or low NPS score but do not fully understand how this score directly impacts their revenue or overall business success.

NPS 52

NPS ROI Social Media Effort Score 52

SurveySensum

SEPTEMBER 25, 2023

Customer feedback is the key to creating video content that resonates with your audience and achieves your marketing goals. In this blog post, we will discuss the importance of customer feedback for video marketing and share tips on how to collect and use feedback to improve your video marketing strategy.

ROI 52

ROI Video Feedback Marketing 52

Retently

NOVEMBER 17, 2023

When you measure Net Promoter Score during and after your marketing campaign, you gain a far deeper understanding of your brand’s ability to attract word-of-mouth feedback. NPS goes beyond traditional marketing metrics, offering a clear and actionable snapshot of customer satisfaction and brand perception.

Net Promoter Score 78

Net Promoter Score NPS Marketing Effort Score 78

ShepHyken

FEBRUARY 18, 2024

They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase.

Customer Service 60

Customer Service Net Promoter Score Loyalty Programs Gamification 60

BirdEye

OCTOBER 26, 2023

For businesses, customer feedback is the anchor to growth, improving customer experience , and increasing revenue. Through the power of AI and automation, businesses can revolutionize the ways they gather, analyze, and capitalize on customer feedback.

Feedback 111

Feedback Customer Journeys Effort Score Survey 111