One Millimeter Mindset

APRIL 18, 2019

Or trained via tribal knowledge communicated by longer-term employees? Subscribe to my blog. Share your email address in the red box in the right column of this blog. (We won’t even go into sales force churn rates.). Then, pile on selling pressure to this scenario. Contact me here. Never miss another insightful post.

Banking 65

Banking Sales Customer Retention Training 65

Lithium

DECEMBER 28, 2020

Tribal Knowledge Base and blog workflow. Some of the upcoming solution features are shown below: Khoros Marketing. Expanded paid planning measurement. Custom calculations to align analytics to the business. Deeper governance and compliance capabilities. Khoros Communities. Content syndication. Moderation and spam management.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

One Millimeter Mindset

AUGUST 29, 2018

Also, when innovators are sequestered from order-takers within the organization, there is a gap in tribal knowledge which impacts new product development. Subscribe to my blog. Everyone is very busy working full time at only half the capacity of what is possible. Finally, experience conflicts are the results of assumptions.

Customer Retention 60

Customer Retention Strategy Customer Experience Comparison 60

Stella Connect

SEPTEMBER 20, 2021

These tenured agents have more experience and tribal knowledge to bring to their work, which benefits their co-workers, their customers, and the business. When agents are engaged, they are comfortable with where they are and what they are doing, and they are less likely to leave.

Connections 64

Connections Engagement Contact Center Culture 64

Lithium

JUNE 11, 2019

Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. Audience: Beginner/Intermediate Community Managers and Administrators. Prerequisites : None. Community Structure and the rules for promulgation of settings. Permissions and roles. Moderator Tools.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. Audience: Beginner/Intermediate Community Managers and Administrators. Prerequisites : None. Community Structure and the rules for promulgation of settings. Permissions and roles. Moderator Tools.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. Audience: Beginner/Intermediate Community Managers and Administrators. Prerequisites : None. Community Structure and the rules for promulgation of settings. Permissions and roles. Moderator Tools.

Social Media 40

Social Media Case Study ROI Course 40

North Highland

MAY 24, 2019

Process : Processes need to be understood and blind spots uncovered where tribal (or tacit) knowledge will get in the way of consistent decision-making and execution. This blog was co-authored by Michael Hollar. Business leaders need to learn the habitual things employees do and incorporate that in the documented process.

Culture 53

Culture Call Center Data Consulting 53

Lithium

SEPTEMBER 13, 2019

Tribal Knowledge Base and blog workflow. Some of the upcoming solution features are shown below: Khoros Marketing. Expanded paid planning measurement. Custom calculations to align analytics to the business. Deeper governance and compliance capabilities. Khoros Communities. Content syndication. Moderation and spam management.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Tribal Knowledge Base and blog workflow. Some of the upcoming solution features are shown below: Khoros Marketing. Expanded paid planning measurement. Custom calculations to align analytics to the business. Deeper governance and compliance capabilities. Khoros Communities. Content syndication. Moderation and spam management.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

West Monroe

MARCH 20, 2018

Technological acumen and tribal knowledge enables the effectiveness of your people. Oil price-driven workforce reduction and/or aging demographics have led energy companies to increase the investment to build and preserve core knowledge.

Company 40

Company Return on Investment Technology Fashion 40

ClientSuccess

AUGUST 27, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Furthermore, I realized the importance of my internal network or the tribal knowledge available internally. Question 6.

Software 40

Software Customer Success Culture Customers 40

Russel Lolacher

JULY 4, 2022

And I love, love, love that book tribal leadership, as well. And it was Jenny Dempsey, and Jeremy Watkins, who got me out there originally, because of their brilliant Communicate Better Blog. And I think we have a different limit there. And it talks about how it’s somewhere between 75 and 150. Nate Brown.

Employee Experience 52

Employee Experience Connections Leadership Groups 52

Centercode

FEBRUARY 20, 2019

Even as groundswell for Beta Testing as a methodology develops, most people running beta tests still rely on tribal knowledge. Whether or not you are actively in beta testing, grab a nugget of knowledge that will help you succeed. 2 Tips for Growing Your Beta Testing Knowledge. ” You’re not alone there.

Effort Score 66

Effort Score Tips Feedback Software 66