ShepHyken

DECEMBER 13, 2019

A world in which service provision is expected without interruption at any point and the customer experience is expected to be delivered seamlessly and intuitively. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor. Preparation checklist.

Competitive Advantage 101

Competitive Advantage Case Study Communication Insurance 101

SaleMove

FEBRUARY 26, 2021

Companies have been trying to route their customers to the right sales or service representatives forever. It’s hard to believe that IVR technology is still in use today! And not only that, but it is still the most widely used customer routing technology for contact centers globally.

Banking 78

Banking Contact Center Call Center Connections 78

SaleMove

FEBRUARY 26, 2021

Companies have been trying to route their customers to the right sales or service representatives forever. It’s hard to believe that IVR technology is still in use today! And not only that, but it is still the most widely used customer routing technology for contact centers globally.

Banking 52

Banking Contact Center Call Center Connections 52

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. It is an exciting time to be a customer, with technology providing a level of personalization never before seen.

Customer Experience 52

Customer Experience Social Media Analysis Loyalty 52

Lithium

JUNE 27, 2022

To be fair, there was no possible way that those old french painters could have imagined how small technology would be or the invention of the computer. To be fair, there was no possible way that those old french painters could have imagined how small technology would be or the invention of the computer. Khoros built A.I.

Self Service 52

Self Service Chatbots System Airlines 52

SurveySensum

JULY 14, 2020

Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

OCTOBER 5, 2021

With time the service providers and their regulations keep changing. These days, internet service providers (ISPs) and email service providers (ESPs) have become smarter and more attuned to what recipients want to receive in their inboxes. Email hygiene is the most important aspect of email marketing.

ROI 52

ROI Sales Report Marketing 52