SurveySparrow

MARCH 1, 2024

Well, that’s where sentiment analysis tools come into play. It helps you analyze the hidden sentiment behind each customer feedback, review, or comment. Customer feedback software and social media listening tools are the ones that mostly use this. What Are Sentiment Analysis Tools?

Analysis 59

Analysis Tools Social Media Software 59

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. This direct line of communication allows customers to express their needs and desires, providing a rich source of data for analysis.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

Lumoa

FEBRUARY 7, 2023

From qualitative to quantitative information, actively soliciting feedback to passively analyzing user behavior, text analysis to interviews, VoC data collection can run the gamut. Analyzing this text and voice data can provide insight into what your customers are talking about, as well as the sentiment.

Analysis 423

Analysis Data How To Customer Centricity 423

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 116

Social Media Management Guidelines Brands 116

Lumoa

DECEMBER 15, 2022

they could then write an informative blog post or create helpful social media content to attract more potential clients. You can collect VoC data through surveys like Capital Bank’s, social media monitoring, customer service interactions, or other qualitative sources. Social Media Analytics.

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

BirdEye

SEPTEMBER 11, 2023

Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business. Table of contents How is AI used in customer feedback analysis?

Feedback 108

Feedback Strategy Social Media Analysis 108

BirdEye

DECEMBER 5, 2023

In this blog, we will explore the world of reputation management for businesses. Explore more on this in our detailed blog about real estate reputation management. These include checking online reviews , staying active on social media, and ensuring your business information is correct everywhere online.

Brands 110

Brands Management Social Media Analytics 110

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level.

Social Media 59

Social Media Multi-Channel Trends Tips 59

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. This feedback helps inform how they operate going forward.

Analysis 208

Analysis Survey Feedback How To 208

Lumoa

JANUARY 11, 2022

Reasons To Invest in an NPS Software Their perspective represents their sentiments regarding your brand, products, services, and business model. Analyze feedback from any source; surveys, chat, reviews, Social media, phone calls, etc. Analyze feedback in more than 60+ languages.

NPS 259

NPS Software Net Promoter Score Survey 259

BirdEye

DECEMBER 26, 2023

This blog post is the ultimate guide on brand salience and helps you grow your brand by measuring this important metric. You can achieve a higher brand salience by ensuring your business is visible across local listing forums, target locations, search engines, and social media. Table of contents What is brand salience?

Brands 105

Brands Social Media Competitive Advantage Analysis 105

BirdEye

JULY 24, 2023

All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. In this guide, you’ll learn everything you need to know about customer feedback analysis to grow your business. Table of contents What is customer feedback analysis? How to conduct customer feedback analysis?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. Highlight your most valuable customers on your social media and website.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Brandwatch CX

NOVEMBER 8, 2023

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 98

Social Media Tools Analysis Metrics 98

BirdEye

JANUARY 19, 2023

Social listening and social monitoring are often used interchangeably, but there are some big differences between the two. By understanding these differences, companies can create highly effective marketing strategies and gain a better understanding of their social media presence.

Social Media 98

Social Media Analysis Trends Brands 98

SurveySparrow

FEBRUARY 24, 2024

Customer sentiment analysis lets you hear what’s really being said between the lines. If you are confused about the whole idea of customer sentiment, I have got you covered. By the end of this blog, you will be clear about the definition, importance, benefits, and use cases. What is Customer Sentiment?

Analysis 52

Analysis Social Media Effort Score Survey 52

BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Without understanding the numbers behind your social media efforts, you’ll have no way to determine whether or not your campaigns are successful. Thankfully, social media analytics is becoming easier and more accessible.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

Lumoa

MARCH 6, 2023

This feedback could come from questions posed to customer support, reviews left on social media, or surveys answered by your most valued customers. Use Analysis Tools Following through with steps one to four could require immense human effort and valuable time. It’s a sure-shot sign that something needs to change.

Analytics 208

Analytics How To Analysis Feedback 208

Lumoa

MARCH 6, 2023

This feedback could come from questions posed to customer support, reviews left on social media, or surveys answered by your most valued customers. Use Analysis Tools Following through with steps one to four could require immense human effort and valuable time. It’s a sure-shot sign that something needs to change.

How To 208

How To Analysis Feedback Innovation 208

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Tips 98

Tips Social Media How To Analysis 98

Brandwatch CX

JUNE 15, 2022

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

Social Media 144

Social Media Tools Analysis Metrics 144

BirdEye

DECEMBER 5, 2023

In this blog, we will explore the world of reputation management for businesses. Explore more on this in our detailed blog about real estate reputation management. These include checking online reviews , staying active on social media, and ensuring your business information is correct everywhere online.

Brands 64

Brands Management Social Media Analytics 64

GetFeedback

MAY 13, 2019

Raw customer comments and sentiment. Social media posts. Churned accounts analysis. For example, you could use a survey to ask about usage patterns or gauge sentiment about a specific service/interaction. Social media platforms like Twitter are full of these sentiments. Some examples include:

Feedback 302

Feedback Social Media Voice of Customer Net Promoter Score 302

BirdEye

SEPTEMBER 11, 2023

In this blog post, we explore how businesses can drive delight in their customers with AI-driven customer experience models. Today, customers use four or more channels to interact with brands – texts, emails, social media messages, website chatbots, and booking apps. Table of contents What is AI-driven customer experience?

Customer Experience 114

Customer Experience Self Service Social Media How To 114

BirdEye

MARCH 22, 2024

In this blog post, we dive into the top follower trackers for Instagram, uncovering how these essential tools can revolutionize your social media strategy. Historical data and trend analysis Accessing historical data to track follower growth trends is crucial.

Social Media 59

Social Media Strategy Multi-Channel Analytics 59

Magellan Solutions

AUGUST 23, 2023

Initially, AI simplified tasks such as email marketing and social media scheduling. AI gives marketers the ability to: Process vast amounts of data quickly Extract valuable insights Uncover hidden patterns Businesses can understand their target market using AI-driven customer profiles and sentiment analysis.

Tools 98

Tools Marketing Social Media Advertising 98

NetBase

JULY 20, 2020

Social Media Analytics is often misunderstood, because the social media itself is misunderstood! Social media isn’t about brands. But they must remember one thing: Social media may provide your brand’s first and last impression, so both need to be good ones. What Is Social Analytics?

Social Media 104

Social Media Analytics Net Promoter Score Analysis 104

NetBase

JULY 20, 2020

Our social media analytics guide offers brands and businesses an abundance of insights to apply in all areas of operations. We’ve updated our Social Media Analytics Guide for 2020, to keep you in-the-know on the tools, metrics, and skills necessary to compete in an increasingly global arena. What Is Audience Analysis?

Social Media 96

Social Media Analytics Analysis Consumers 96

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. That’s what social media reach gives you. See Pricing FREE DEMO Table of contents Q1: What is a social media reach?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). In this blog post, we’ll answer all these questions and more. Fortunately, customer insight platforms like Lumoa assist in making the customer data-gathering and analysis process a whole lot easier.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

BirdEye

SEPTEMBER 11, 2023

This blog post explores how Artificial Intelligence (AI) can make a difference in customer feedback management for your business. Local businesses amass a ton of feedback from different channels like reviews, surveys, social media messaging, text messaging, and so on.

Feedback 59

Feedback Management Social Media How To 59

BirdEye

APRIL 25, 2023

Social media is essential for businesses to reach a wider audience and build their brand in today’s digital age. However, without a solid social media marketing plan, businesses can miss out on the full potential of social media marketing. Table of contents What is a social media marketing plan?

Social Media 93

Social Media How To Infographics Video 93

Lumoa

FEBRUARY 16, 2023

Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. One of the best analysis techniques available is the voice of customer (VoC) template. When to Use Voice of Customer Before we cover building your own VoC template, let’s talk about when to use this type of analysis.

Voice of Customer 236

Voice of Customer How To Feedback Return on Investment 236

BirdEye

AUGUST 9, 2023

In this blog post, we explore all things regarding reputation score and how you can leverage it to grow your business. A reputation score is a numerical value that quantifies overall customer sentiment about your business derived based on publicly available information such as reviews, testimonials, and social media mentions, to name a few.

Social Media 52

Social Media e-support Feedback Analysis 52

Retently

FEBRUARY 21, 2024

A multiple-choice format with detailed sample answers allows for faster and more consistent analysis over interpreting qualitative responses. These options should reflect the broad spectrum of your marketing efforts, including social media, search engines, word of mouth, advertising campaigns, and any other channels relevant to your business.

Survey 78

Survey Social Media Advertising Analysis 78

SurveySensum

SEPTEMBER 25, 2023

In this blog post, we will discuss the importance of customer feedback for video marketing and share tips on how to collect and use feedback to improve your video marketing strategy. Customer feedback can uncover the sentiments of your viewers, so you can identify areas that evoke the desired response and those that do not.

ROI 52

ROI Video Feedback Marketing 52

BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. This can involve responding to customer reviews, engaging with followers on social media, and reporting on the analytics of all your online marketing activities.

Company 98

Company Management Multi-Channel Social Media 98