GetFeedback

MAY 4, 2018

This is especially true for product teams, who are increasingly separated from the end users they’re building for. Here are some simple tips on re-engaging your end users and building a customer-centric product strategy. Creating a Product Strategy that Drives Adoption. Rethink how you prioritize feature requests.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. Geared towards smaller-scale operations with fewer agents and lower call volumes.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

CSM Magazine

MARCH 26, 2024

But developers are instrumental in shaping customer experiences that can make or break the success of a SaaS product. This will help you innovate and tailor your product features to the actual needs of your users. This could mean adding features that enhance usability or reworking user interfaces to be more intuitive.

Customer Experience 52

Customer Experience Guidelines Analytics Software 52

Zonka Feedback

APRIL 24, 2023

With Product Feature Requests Forms, understand what your customers want and build the most impactful features. While many SaaS companies struggle with managing and prioritizing product feature requests from customers, Hubspot has excelled in this domain. Let’s get started!

Roadmap 52

Roadmap Feedback Engagement Management 52

Zonka Feedback

APRIL 24, 2023

With Feature Requests Forms, understand what your customers want and build the most impactful features. While many SaaS companies struggle with managing and prioritizing feature requests from customers, Hubspot has excelled in this domain. It mentions that 50% of its new features come from customer feedback.

Roadmap 52

Roadmap Feedback Engagement Management 52

SurveySparrow

APRIL 30, 2024

For instance, restaurants might prioritize Yelp and TripAdvisor, while software companies might focus on G2 and Capterra. Winning companies are often featured on the program’s website with customer reviews. This can help you identify areas to improve in your own products and services. This helps you prioritize responses.

Management 52

Management How To Tips Guidelines 52

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Here are several areas that virtual web assistants can optimize productivity for busy companies.

Company 96

Company CRM e-support Resources 96

Totango

FEBRUARY 11, 2022

Today’s B2B customer researches, purchases and engages with products online. In contrast, consumers across a range of industries say they would pay 7% to 16% more for products from brands that deliver a great customer experience. Use your customer input to make adjustments and improvements to your SaaS product.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107

SurveySensum

OCTOBER 19, 2023

Your new phone, with great features, a sleek look, and a high-quality camera, didn’t sell well after the launch. Armed with this product feedback, you took immediate action. You invested in improving battery technology, upgraded the camera features, and committed to more frequent software updates. What is a Product Survey?

Survey 52

Survey Comparison Feedback Tips 52

ShepHyken

OCTOBER 27, 2017

This week we feature an article by Tim Fujita-Yuhas that discusses the importance of empathy when using new technology for customer service. Incorporating empathy into the business world shows that you and your brand care about your customers on a personalized level, and you prioritize methodical and timely interactions.

Customer Service Strategies 84

Customer Service Strategies Strategy Customer Service Hotels 84

Zonka Feedback

OCTOBER 1, 2022

The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. What is Product Improvement?

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? These questions hold the key to elevating your product’s success.

Feedback 52

Feedback Social Media Customer Retention Survey 52

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. Quality and Consistency To ensure a strong reputation, startups must prioritize high-quality offerings.

Brands 52

Brands Case Study Social Media Feedback 52

ShepHyken

NOVEMBER 30, 2018

This week we feature an article by Brian Cantor who gives us a list of ways to achieve success and consistency when communicating with customers on any channel. – Shep Hyken. This may involve your return policy, your strategy for handling missed flights, or your interest in repairing products after the warranty expires.

Omni-Channel 96

Omni-Channel Self Service Policies Abandon Rate 96

Optimove

MARCH 21, 2023

Bugs are a crucial part of software development, and though they can be a pain for a Product Manager (PM), I’ve learned to appreciate the value bugs have in the product development process. A big chunk of my job as a PM is to optimize features and create products that effectively meet the needs of Optimove users.

User Experience 52

User Experience CRM Meeting Software 52

Totango

MAY 10, 2022

In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. A customer engagement strategy is an action plan for promoting active client use of your SaaS product. Regular usage of accounts and product features. Trials of upsell products.

Customer Engagement 76

Customer Engagement Customer Journeys Engagement Tips 76

ShepHyken

NOVEMBER 24, 2017

This week we feature an article by Brooke Harper who writes about the importance of using social media to provide great customer service. In fact, when a company engages their customers through social channels in this way, those customers go on to spend 20 to 40 percent more on products and services from that company.

Social Media 88

Social Media Customer Service How To B2B 88

Totango

MAY 17, 2022

We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. The best CRMs often include sales team features that allow sales managers to manage data about representatives and customers.

B2B 79

B2B Sales CRM Software 79

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. Organizations that prioritize optimizing customer journeys will enjoy greater customer satisfaction, retention and brand advocacy.

Customer Journeys 91

Customer Journeys Touchpoint Self Service Customers 91

SurveySensum

FEBRUARY 13, 2024

User Experience means how people get and engage with a service or a product. 7 Game-Changing UX Strategies for Internet Startups Strategy 1: Prioritize User Research and Personas The foundation of an outstanding user experience begins with a deep understanding of user needs and behaviors. So, what’s this User Experience thing?

User Experience 52

User Experience Strategy Feedback Social Media 52

Circular Edge

MARCH 6, 2024

Author : Deepak Sharma Introduction When creating an interface in JD Edwards or any other software system, people may unintentionally make mistakes that can lead to user dissatisfaction, decreased productivity, and system issues. A simple and intuitive UI is crucial for a positive user experience.

System 52

System User Experience Training Software 52

ShepHyken

MARCH 23, 2018

This week we feature an article by Denise Graziano who explains how essential clear, consistent, authentic communication is for companies to use when dealing with difficult news. – Shep Hyken. Impact: Employees with an emotional connection to their work are more productive. Clear, consistent, authentic communication.

Communication 82

Communication Leadership Airlines Social Media 82

BirdEye

NOVEMBER 14, 2023

With so many financial review websites available, choosing which platforms to prioritize is no small task. In this article, we’ll explain why financial services businesses need reviews and share the ultimate list of finance review sites to prioritize. Luckily, we did the work for you. Watch the Free Demo Now.

Financial 59

Financial Banking Social Media Comparison 59

SurveySensum

JANUARY 30, 2024

This blog will not only provide CX interview questions that delve into the candidate’s understanding of CX but also help you select the ideal candidate for your company. So, gather valuable customer experience feedback with SurveySensum Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 6.

Customer Experience 52

Customer Experience Customer Satisfaction Metrics Feedback 52

SurveySparrow

APRIL 28, 2024

Because their voices hold the key to improving teaching techniques and providing a more enjoyable learning experience for everybody This blog will introduce you to the top 5 student feedback tools available. Key Features of SurveySparrow 1. It is about providing a more advanced environment in which students may genuinely open up.

Tools 52

Tools Feedback Analytics Survey 52

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. Organizations that prioritize optimizing customer journeys will enjoy greater customer satisfaction, retention and brand advocacy.

Customer Journeys 72

Customer Journeys Touchpoint Self Service Customers 72

SurveySensum

FEBRUARY 29, 2024

To further explore this crucial topic, in this blog, we’ll be delving into employee satisfaction and its profound impact on your business’s success. Imagine a workplace where employees not only complete tasks but genuinely look forward to contributing, where their efforts are acknowledged, and their well-being is prioritized.

Culture 52

Culture Customer Satisfaction Loyalty Innovation 52

SurveySensum

AUGUST 3, 2023

You have a great product that your team has worked tirelessly to develop. Here are some key points to consider: Prioritize ease of use for both your team and customers. Opt for robust analytics and reporting features. Prioritize security and privacy measures. Are there any pain points that need addressing?

B2B 52

B2B Software Feedback NPS 52

SurveySensum

DECEMBER 6, 2023

In this blog, we will discuss how this metric can help your business, how to calculate customer health score, and why it is important, along with some examples. It considers various factors, including product usage, customer feedback , and engagement. Identify and prioritize customers who may be at risk of churning.

Effort Score 52

Effort Score Metrics Customer Satisfaction System 52

Totango

JUNE 15, 2022

At Totango, we understand the importance of resolving escalations, which is why we have developed the Resolve Escalations SuccessBLOC , which includes all of the features and tools you need to quickly and effectively address escalations and keep your customers happy. Key Features .

Customer relationships 81

Customer relationships Chatbots Metrics Customers 81

SurveySparrow

MARCH 19, 2024

And that’s what we’ll be discussing in this blog. Feedback illuminates the features and functionalities that users value most. What’s more interesting is that you can directly ask them about the potential new features they would like to see. ” “What do you like least/most about our product?”

Feedback 52

Feedback Tools Survey Tips 52

Totango

JUNE 30, 2021

Knowing how to boost product adoption after onboarding is critical for customer retention. Onboarding is a crucial time to provide the training and resources that customers need to make the most out of your product. What Is Product Adoption? Frequent usage of specific product features.

How To 94

How To Training Customer Retention Metrics 94

SurveySensum

FEBRUARY 27, 2024

In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Because when you are satisfied, you are more engaged, productive, and likely to contribute meaningfully to the organization’s goals. They are more productive, contribute innovative ideas, and deliver higher-quality work.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

Totango

MAY 19, 2021

There are plenty of options available on the market, but how do you decide which one to choose and which features are the most vital for your company? We chose six factors to evaluate, including: Product Analytics and Adoption. There are four questions for you to answer, including: Does the product meet our business requirements?

Customer Success 106

Customer Success Analysis Customer Retention Meeting 106

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. These tools help manufacturers collect valuable insights, opinions, and suggestions from their clients, suppliers, and partners, allowing them to enhance their products, services, and operations. user/month 4.4 (5)

B2B 52

B2B Tools Feedback Multi-Channel 52

SurveySensum

JANUARY 5, 2024

Here’s what they did – They updated the app’s navigation, featuring workout plans and nutrition advice. These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. Content related to these topics was enriched, providing in-depth guidance and tips.

Knowledge Base 52

Knowledge Base Strategy e-support User Experience 52

SurveySensum

FEBRUARY 14, 2024

Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. In this blog, we’re going to delve into the best employee feedback tools. Look for options with APIs or integration features compatible with popular HR systems.

Tools 52

Tools Feedback Analysis Survey 52