Kustomer

APRIL 8, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Stacy Sherman from Schindler Elevator Corporation and Vikas Bhambri from Kustomer to discuss why the employee experience matters just as much, if not more than the customer experience.

Employee Experience 71

Employee Experience Culture Customer Journeys Employee Engagement 71

Circular Edge

APRIL 23, 2021

has been extended through at least 2032 , providing JDE customers with another 10 years of rolling product development, features & innovations. has been extended through at least 2032 , providing JDE customers with another 10 years of rolling product development, features & innovations. First, Premier Support for E1 9.2

Resources 52

Resources Self Service Case Study Innovation 52

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

BirdEye

OCTOBER 10, 2023

This may sound like a strong statement; however, the truth remains that 72% of customers won’t take action and purchase until they read reviews first. Read our ultimate guide in this blog. Update your business listings on all platforms You want to be accessible to your customers.

Retail 111

Retail Strategy Management Social Media 111

SmartKarrot

JULY 6, 2022

Congratulations on becoming the new chief customer officer of the organization. The biggest challenge you will face as the new chief customer officer is that the customer situation has shifted dramatically in the last couple of years. The reason is the COVID-19 pandemic. Sign up for our newsletter.

Chief Customer Officer 10

Chief Customer Officer Self Service Roadmap Customer Success 10

CX Workout - Ideas Blog

DECEMBER 22, 2020

The goal of every brand is to create positive emotional experiences that deepen the brand’s relationship with its customers or buyers. 2015 further confirmed that gratitude fosters commitment and enhances loyalty. Decooda’s research into emotions shows that experiences rarely evoke gratitude among more than 5% of a brand’s customers.

NPS 52

NPS Financial Survey Effort Score 52

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

C Space

SEPTEMBER 21, 2020

In early March we began reporting daily on how brands were dealing with Covid-19. Our goal is to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen. On’s goal is to achieve total circularity by creating new sneakers from the pairs customers send back.

Brands 40

Brands Entertainment Fashion Transportation 40

Grade.us

JANUARY 12, 2021

The Yelp business listing is a powerful yet controversial entity in the local search and review management space. Ask any business owner how they feel about Yelp. A quick Google search provides searchers with a list of auto-suggested options, exposing what many business owners think and feel about Yelp. Why is Yelp important to your business.

Advertising 35

Advertising How To Social Media Connections 35

Currency Alliance

DECEMBER 7, 2021

Did you hear the term ‘Big Data’ during 2021 (or 2020 for that matter)? I encourage you to keep experimenting because the constraint with AI is not the technology, but the lack of sufficient or clean data – two aspects covered by our Loyalty Imperatives. I heard it once, two weeks ago at a loyalty conference in London.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

Call Experts

FEBRUARY 25, 2021

Because of this, availability is an essential concept your customer journey must address. Contact center services ensure that you never miss out on opportunities to acquire brand-new clients while providing fantastic customer service. Your phone rings while you’re helping another customer. Callers always feel valued.

Contact Center 52

Contact Center Consumers Brands Technology 52

Beyond Philosophy

FEBRUARY 1, 2021

Covid-19 accelerated even more a shift that has been gradually forming for over 10 years. Covid-19 accelerated even more a shift that has been gradually forming for over 10 years. The basis for many customer decisions has shifted. I know what Hyundai were onto. That number rises to 74 % for 18- to 39-year-olds.

Marketing 147

Marketing Hospitality Hotels Consumers 147