BirdEye

NOVEMBER 28, 2023

Did you know that in the last twelve months, an impressive 73% of consumers searched online for local restaurants? This statistic shows that your customers are looking for you online. In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation.

Tips 109

Tips Management Social Media Feedback 109

BirdEye

DECEMBER 5, 2023

A business’s local reputation is one of the most critical factors contributing to its success in a competitive market. 78% of consumers would not buy from a business with a negative reputation. 78% of consumers would not buy from a business with a negative reputation. Table of contents What is local reputation management?

Management 111

Management Social Media Multi-Channel Feedback 111

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Dive into our blog for the ultimate guide on social media reputation management, and learn how software tools like Birdeye Social can simplify your workload and enhance your online presence.

Social Media 116

Social Media Management Guidelines Brands 116

BirdEye

SEPTEMBER 8, 2023

Almost every business transaction starts with an online search today. The stronger the reputation for your real estate business online, the more likely the client will choose you over a competitor. An attended negative review or an unclaimed profile can drastically impact your online reputation.

Management 111

Management Social Media Multi-Channel Tools 111

BirdEye

DECEMBER 8, 2023

So, it’s pretty clear that corporate reputation management (CRM) isn’t just about following trends. However, managing corporate reputation could be tricky for many companies. In the fast-moving online world, keeping up with what people think and say about your brand is a big challenge.

Strategy 116

Strategy Management Social Media Brands 116

BirdEye

OCTOBER 10, 2023

Your business’s online reputation could be the difference between online marketing success and defeat, as a single negative review could damage your reputation beyond repair. Want to know more about retail reputation management? Read our ultimate guide in this blog.

Retail 111

Retail Strategy Management Social Media 111

InMoment XI

SEPTEMBER 27, 2023

This understanding can make or break a company’s reputation and long-term success. In this blog, we will delve specifically into the UK insurance industry. Digital Infrastructure: Investments in digital infrastructure facilitate seamless customer interactions, from online policy management to digital claims processing.

Insurance 260

Insurance NPS Net Promoter Score Loyalty 260

BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. In this blog, we will explore the world of reputation management for businesses. We’ll talk about why a good reputation is important, and how you can take care of yours effectively.

Brands 64

Brands Management Social Media Analytics 64

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Negative Online Reviews or Ratings Your online review reputation goes a long way in shaping consumer opinion about your business. As per research, 79% of customers put as much weight on online reviews as they would on personal recommendations.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

BirdEye

FEBRUARY 14, 2023

Whether a small business or a large corporation, your business’s online reputation is more important than ever. The way people perceive your company online has a huge impact on your bottom line and can make or break you as a brand. Table of contents What is an online reputation management consultant?

Consulting 97

Consulting Management Social Media Multi-Channel 97

BirdEye

NOVEMBER 28, 2023

A popular restaurant group, dishing out great meals for over two decades, was worried that its hard-earned reputation might take a hit if it couldn’t dig into its guest sentiments. The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround.

Industry 59

Industry Management Healthcare Hospitality 59

Comm100

FEBRUARY 15, 2022

On-demand customer service, whether it’s through online chat or other platforms, is now an expected and staple part of any modern tech company. These automation tools have been around for decades at this point, but only recently have they become sophisticated enough (in large part thanks to machine learning) to be useful for most companies.

Self Service 130

Self Service Consumers Customer Service Social Media 130

BirdEye

NOVEMBER 30, 2023

While online bookings are still popular, curated travel experiences are also gaining traction. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Recommend read: Online reputation management guide 7.

Travel 110

Travel Marketing Social Media Hotels 110

BirdEye

SEPTEMBER 26, 2022

A business’s reputation has always been essential to attract leads and drive revenue. And in today’s digital world, nearly every business has its reputation on full display online. A bad reputation can turn potential customers away and drive them towards your competitors instead. What is reputation management software?

Company 98

Company Management Software Industry 98

BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. Investing in this position can help you attract new customers and protect your brand’s online reputation.

Company 98

Company Management Multi-Channel Social Media 98

BirdEye

FEBRUARY 13, 2024

A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Digital marketing allows you to reach people actively searching for solutions online.

Marketing 59

Marketing Social Media How To Healthcare 59

BirdEye

MARCH 4, 2024

A positive review can substantially enhance your restaurant chain’s online presence and notably increase foot traffic. This blog post, containing a few sample reviews for a restaurant, can serve as your beacon of hope in getting the best reviews. However, garnering such reviews is no small feat.

Examples 111

Examples Social Media Hospitality Guest Experience 111

BirdEye

OCTOBER 31, 2023

In the bustling digital age, picking the right web hosting service is crucial for your online success. This blog post delves deep into their solutions to see if it would work for businesses like yours. The team provides SSL certificates, DNS management, domain redirects, auto-renewal, email addresses, and many other essential features.

e-support 105

e-support Poor Customer Service Social Media Tools 105

BirdEye

SEPTEMBER 25, 2023

In this blog, we’ll explore how AI in real estate is making life easier for agents and buyers. AI in real estate marketing helps real estate professionals leverage artificial intelligence to analyze customer data, provide property valuations, enhance property search and management, and improve customer experiences.

Marketing 111

Marketing Social Media Advertising e-support 111

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level.

Social Media 59

Social Media Multi-Channel Trends Tips 59

Lumoa

MARCH 21, 2023

Nowadays, most people search for information online. You read blog posts and research articles if you want to learn more about a specific topic. I wanted to share the tactics and tools I teach in my speeches, as well as what my team teaches in our customer service workshops. I hold nothing back.

Customer Experience 236

Customer Experience Chief Customer Officer Customer Experience Management Customer Centricity 236

BirdEye

SEPTEMBER 11, 2023

And the reality is your online reputation matters more than ever. To solve the growing need to improve authority, many reputation management solutions are in the market now. Table of contents What is AI for reputation management? Watch the Free Demo Now. Solution: 1.

Management 59

Management Brand Values Resources Social Media 59

ReviewTrackers

MARCH 3, 2021

Is your business or brand well-known online? How do people look at and feel about you, and what do they think about when they come across your products or services online? These are some of the questions that you must ask – and be able to answer – when you wish to successfully manage your online reputation.

Metrics 123

Metrics Measurement How To Social Media 123

BirdEye

NOVEMBER 15, 2023

Online reviews have the power to transform customer perceptions on a massive scale. When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. But what happens when those words travel at the speed of the internet?

Retail 111

Retail Brands Consumers Case Study 111

BirdEye

OCTOBER 6, 2023

Your business’s online reputation management is your bread and butter. Your brand reputation management should be your #1 marketing priority. Reputational risk is the potential harm to an organization's credibility. Mistakes that threaten a business’s good reputation leave lasting effects.

Strategy 59

Strategy Social Media Airlines Software 59

BirdEye

NOVEMBER 27, 2023

Online reviews wield immense power. According to a Birdeye survey , customers check online reviews 68% of the time before engaging with a local business. To make fake review checkers a trusted ally in your brand reputation management , this blog explores the tools, tactics, and strategies.

Report 59

Report Consumers Tools Feedback 59

BirdEye

SEPTEMBER 11, 2023

In this blog post, we explore how businesses can drive delight in their customers with AI-driven customer experience models. A business’s ability to provide a positive customer experience directly impacts its branding, online reputation, and growth efforts. And that is where Artificial Intelligence solutions (AI) can help.

Customer Experience 114

Customer Experience Self Service Social Media How To 114

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. Juggling creative expression with the practicalities of project management and client interactions adds complexity.

Marketing 111

Marketing Social Media Advertising Tips 111

BirdEye

OCTOBER 25, 2023

The easier it is for customers to find you and assess your reputation, the higher your conversion rate will be. Online listings play a crucial role in every business’s digital strategy. This blog post gives you an overview of a panel discussion on mastering online listings for your business.

Tools 105

Tools Strategy Marketing Trends 105

BirdEye

AUGUST 9, 2023

And that is where the reputation score comes in. Reputation was an abstract concept and difficult to measure for businesses. In this blog post, we explore all things regarding reputation score and how you can leverage it to grow your business. See Pricing FREE DEMO Table of contents What is a reputation score?

Social Media 52

Social Media e-support Feedback Analysis 52

BirdEye

SEPTEMBER 11, 2023

Ask any social media manager, and they’ll tell you that the more active your social media profile is on any platform, the higher your chances of reaching your target customers. Imagine an AI tool analyzing user preferences and crafting tailor-made content that resonates. Table of contents What is AI in social media management?

Social Media 106

Social Media Management Tools Trends 106

BirdEye

SEPTEMBER 23, 2022

If you manage a dental practice, then you already know online reviews are an important part of growing your business. That’s why it’s more important than ever to have a positive online reputation. In this blog, we’ll provide some helpful tips on how to get started with dental reputation management.

Management 98

Management Competitive Advantage Feedback Survey 98

BirdEye

MARCH 1, 2024

But just as importantly, leveraging E-E-A-T is crucial for effectively managing clients’ websites. In this blog, we’ll explore: How Google assesses E-E-A-T Why E-E-A-T guidelines matter for your agency (and for your clients) Actionable strategies to optimize E-E-A-T and reign supreme in the digital realm Let’s dive in.

Guidelines 59

Guidelines Social Media Case Study Effort Score 59

BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry.

Insurance 111

Insurance Financial Feedback Consumers 111

BirdEye

NOVEMBER 30, 2023

You can laser-focus your efforts on reaching potential clients actively searching for legal services online. However, it does require some expertise in online platforms and constant optimization. In this article, we’ll focus primarily on online marketing for law firms, but we’ll touch on a couple of non-digital tactics as well.

Marketing 111

Marketing Social Media How To Advertising 111

BirdEye

AUGUST 15, 2022

93% of customers find local businesses online. So it’s not just important that your business take advantage of online marketing strategies — it’s imperative. In this blog post, we’ll share some quick and easy ways to get started with local online marketing as well as the benefits your businesses can expect.

Tips 98

Tips Marketing Social Media Competitive Advantage 98

Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. Centralized data management.

Customer Experience 208

Customer Experience Customer Journeys NPS Analytics 208