Comm100

FEBRUARY 6, 2023

According to research compiled by CXINDEX , 86% of customers are willing to pay extra for a better customer experience, and 64% will recommend your brand if you offer an amazing experience. Research shows that over 80% of companies compete primarily based on CX. Doing this sends a message that you value your customer.

Financial 191

Financial Trends Self Service Customer Experience 191

2020 Research

JUNE 23, 2023

The world of business and market research in emerging markets is filled with countless opportunities and challenges. This is the essence of an emerging market—a nation poised to join the global economy. Ensuring credible and reliable data is the cornerstone of successful market research in these dynamic environments.

Marketing 52

Marketing Transportation Culture Travel 52

Grupo Noa

JULY 1, 2021

Market research as a branch connecting multiple business areas is one of the critical roles in 2021. Business have been looking for call centers to satisfy their needs in market research through an impersonal way. Why Grupo Noa International for Market Research Call Center ? .

Call Center 52

Call Center Marketing Analysis Connections 52

NetBase

AUGUST 26, 2020

Identifying a new category is exciting, particularly when market research uncovers a first mover opportunity and your brand is ready to capture it. Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight. The First Mover Club.

Marketing 81

Marketing Trends Banking Competitive Advantage 81

2020 Research

JANUARY 4, 2023

Market research is a tempting area to cut back on, but that could ultimately prove a critical mistake. Discover the top 6 reasons you should consider market research in times of recession and inflation. Improve your business decision-making with market research. 10% increase in net profit.

Marketing 59

Marketing Customer Centricity Consulting Advertising 59

2020 Research

JANUARY 31, 2023

Empathy-based marketing Using market research to build an empathetic brand Interested in improving your user and customer experience to better align with customer needs? A study published in the European Journal of Business and Management Research states that positive emotions are factors that can affect impulse buying.

Brands 52

Brands Marketing Video Consumers 52

2020 Research

JANUARY 31, 2023

Empathy-based marketing Using a market research to build an empathetic brand Interested in improving your user and customer experience to better align with customer needs? A study published in the European Journal of Business and Management Research states that positive emotions are factors that can affect impulse buying.

Brands 52

Brands Marketing Video Consulting 52

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. But how does this translate to the world of market research?

Marketing 64

Marketing Innovation Guidelines Roadmap 64

2020 Research

NOVEMBER 17, 2022

Continue reading to learn why you should showcase your audience’s diversity by including them in your research process and marketing strategies. In this Article: Why Is Diversity Important in Market Research? You’ve Involved a Diverse Audience in Your Research. Planning on conducting your own research?

Marketing 52

Marketing Groups Study Advertising 52

2020 Research

MARCH 23, 2023

Download our panel book No longer niche, the cannabis industry has evolved rapidly over the past few years, emerging as a mainstream market rife with opportunity. There are many sides to the adult-use cannabis market, and collecting data from this consumer base calls for careful consideration from researchers.

Marketing 52

Marketing Guidelines Government Consumers 52

Blake Morgan

JANUARY 20, 2022

Succeeding as a CX pro–no matter if you’re an executive or just starting your career–requires constantly learning and adapting to new research, trends, and technology. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. Adam Toporek . Bill Quiseng . Chip Bell . Dan Gingiss .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

InMoment XI

JULY 10, 2012

Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack.

Loyalty 200

Loyalty Marketing Customer Experience Company 200

InMoment XI

JULY 10, 2012

Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack.

Loyalty 200

Loyalty Marketing Customer Experience Company 200

InMoment XI

JULY 10, 2012

Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack.

Loyalty 200

Loyalty Marketing Customer Experience Company 200

2020 Research

OCTOBER 18, 2022

Every day, market research strategies evolve and improve, but so do consumer mindsets and attention spans. With these innovative strides come better insights, leading to stronger marketing strategies for your organization. We will cover: How to use online bulletin boards in market research. Review final designs. …or

Marketing 52

Marketing Groups Connections User Experience 52

Grupo Noa

JULY 1, 2021

Market research as a branch connecting multiple business areas is one of the critical roles in 2021. So, there are many reasons why market research call center is considered as a mitigating circumstance for many companies and brands. Why Grupo Noa International for Market Research Call Center ?

Call Center 52

Call Center Marketing Analysis Connections 52

2020 Research

SEPTEMBER 22, 2022

Market research technology falls under the umbrella of marketing technology (MarTech). Enterprises can use research technology to collect consumer data, then turn that data into actionable insights. Continue reading as we explore four reasons why market research software is critical in a recession.

Technology 52

Technology Marketing Consumers Social Media 52

Engine Insights

NOVEMBER 4, 2021

It doesn’t matter if you are a seasoned researcher, just getting started in your career or taking your first class on the subject — things are constantly evolving in market research. and the list goes on and on.

Marketing 52

Marketing Analytics Consumers 52

DemandJump

NOVEMBER 25, 2020

The digital marketing arena can be aggressive and at times difficult to traverse. It's easy to spend hours researching your audiences, noting high-demand blog topics, and gathering data to make improvements to your content strategy.

Marketing 88

Marketing Tips Strategy Data 88

2020 Research

NOVEMBER 9, 2022

Market research companies must uphold strict privacy guidelines and work to combat fraud in data collection. Successful market research builds trust and transparency with consumers looking to protect their data. How will this impact market research when respondents share deeply personal and private information?

Data 52

Data Marketing Groups Consulting 52

InMoment XI

DECEMBER 21, 2021

Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. While “loyalty” is generally a term associated with marketing, organizational behavior and employee development are not.

Customer Experience 529

Customer Experience Loyalty Course Advertising 529

SurveySparrow

APRIL 28, 2022

Well, one of these failures happened because of their poor market research. Yes, Coca-Cola’s highly ambitious product, C2, which was half regular and half diet coke, tanked badly as they didn’t ask the right questions to the right audience during market research. In this blog, we’ll cover: What is Market Research.

Marketing 52

Marketing Chatbots Survey Groups 52

2020 Research

AUGUST 16, 2022

Globalization and technology opened up a new world of possibilities for consumers to have their needs met, which requires attention and adaptability from companies and marketers alike. The need for quantitative data answers important questions about your business, such as: Is there a market for your product or service?

Trends 52

Trends Strategy Marketing Policies 52

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. Mobile Marketer research found out that nearly 40% of millennials interact with chatbots regularly. You can find her on LinkedIn.

Social Media 132

Social Media Chatbots ROI Brands 132

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. The Research Team – To become more efficient, contact centers need to be data-driven.

Contact Center 130

Contact Center Self Service Analytics Banking 130

PeopleMetrics

NOVEMBER 4, 2020

Is Voice of Customer (VoC) The Same As Market Research? What is the difference between Voice of Customer (VoC) and Market Research? Discover our award-winning Customer Experience (CX) blog: [link]. Do you need both? How can you use them together? In this edition of PeopleMetrics LIVE! , PeopleMetrics LIVE!

Voice of Customer 62

Voice of Customer Marketing Customer Centricity Tips 62

ShepHyken

SEPTEMBER 15, 2017

This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. Brands are looking to AI to ramp up their marketing activities , taking what was once viewed as a science fiction fantasy and integrating it as a useful tool.

Customer Engagement 193

Customer Engagement Engagement Marketing Fashion 193

Fox Metrics

AUGUST 14, 2020

However, maximizing your investment in analytics requires being up to date with industry trends and acquiring new tools to grow your market share. Google Marketing Platform (previously Google Analytics Solutions) 4. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. Analytic talk 3.

Analytics 93

Analytics Data Social Media Analysis 93

DemandJump

MARCH 23, 2022

When it comes to marketing your business, if you’re not on the first page of search engine results (especially Google), then you don’t exist to the 88% of people who begin their research online.

Marketing 98

Marketing 98

ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog. Higher Logic Blog.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

NetBase

AUGUST 21, 2020

Brands that are using market research for M&A intel have an edge. And we’ll do that by diving deeper into the following topics: Understanding market research. Understanding Market Research Potential . Solid market research leaves no stone unturned in the quest to uncover emerging trends.

Marketing 52

Marketing Trends Analysis Consumers 52

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. According to research: 95% of automotive shoppers rely on online resources to gather information, bypassing dealerships as their starting point.

Automotive 260

Automotive Management Social Media Feedback 260

Dapresy

JANUARY 22, 2019

The role of the Market Research Agency has changed over the last decade, with a growing demand for automated, high-frequency customer experience solutions. Previously, focus was upon relational customer experience, data collection, and analysis techniques. Is it tricky to visually ‘rebrand’ my reports for each customer?

Marketing 77

Marketing Analysis Report System 77

NetBase

DECEMBER 18, 2019

Brands love using market research to inform that next big offering or to explore their standing in a competitive category. But, market research in a bubble won’t cut it. And doing this requires a combination of customer experience understanding, market research, and deep consumer insight. It’s a lot.

Marketing 52

Marketing Analytics Analysis Consumers 52

CustomerGauge

APRIL 20, 2017

In honor of this release, we’re launching a series of blog posts, aptly named, “Know Your… ”, to promote CX and NPS best practices. The post Know Your Survey: Voice of Customer and Market Research appeared first on CustomerGauge. This week it’s all about surveys.

Voice of Customer 72

Voice of Customer Survey Marketing NPS 72

DemandJump

JULY 24, 2020

Content marketing can come in a variety of forms, but the main focus of each tactic is to speak to an audience and capture their attention. But when it comes to written content, the most popular format is that of blogs. Still, it’s not uncommon for folks involved in digital marketing to ask “Is blogging still relevant in 2020?”

Case Study 52

Case Study How To B2B Course 52

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog.

Customer Success 64

Customer Success Customer Centricity Consulting B2B 64