CX Accelerator

JULY 9, 2018

Despite major differences in each location one thing was remarkably consistent: incredible customer service. Below are two key learnings we can all take away from this utopia of customer service. I felt extremely valued for my 75 cent purchase, proving that the service received has nothing to do with the value of the transaction.

Culture 140

Culture Customer Journeys Hotels Contact Center 140

Optimove

AUGUST 26, 2021

One thing’s for sure – when talking about customers, it’s a horrible strategy for brands, even for the wealthiest amongst them. If your top-to-bottom overall CAC is $1, your average first purchase is 90 cents, and all your customers buy with you just one time – you’re obviously losing money.

Brands 52

Brands Fashion CRM ROI 52

BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

Currency Alliance

FEBRUARY 20, 2023

That includes things such as issuing 2% in points on the customer’s birthday, or double the points value if they redeem on distressed inventory – and varying the points value for a whole range of other contextual reasons related to the purchase. Brands no longer need to be held hostage by legacy rules engines.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

PeopleMetrics

MARCH 1, 2018

Finance departments take lots of factors into consideration when trying to make long-term revenue predictions, but often fall short because they're not seeing the whole picture. In this edition of #CXSecrets, I'm going to reveal how measuring customer experience can help companies more accurately predict long-term revenue.

Measurement 97

Measurement CEM Touchpoint Video 97

Wootric CX Blog

FEBRUARY 18, 2021

You need to integrate information across your company to create an exceptional CX for your customers. But what about…customer experience (CX) and finance? Discover and understand your most valuable customers. Which SaaS customers have brought the most value to your business?

Self Service 52

Self Service Touchpoint Customer Experience Customer Retention 52

Currency Alliance

OCTOBER 29, 2019

If 74% of consumers choose a store based on their loyalty program, then why do few loyalty programs have more than 25% of their customers participating? Customers are interested in earning a meaningful amount of value, but the value they receive does not meet minimum expectations – so people quit. The answer is simple.

Loyalty 40

Loyalty Loyalty Programs How To Hotels 40