LiveChat

APRIL 20, 2018

From hiring and training a chat sales team to quality and performance analysis, the benefits of using a managed service, far outweigh the alternatives, especially in terms of cost and resources. For instance, if you’re integrating LiveChat with Hubspot’s CRM , data about your contacts is clearly displayed in the chat window.

B2B 50

B2B Tips Social Media Sales 50

LiveChat

MAY 25, 2018

While we can’t argue that sending personalized and timely emails is still important, we must understand that there are more effective alternatives to lead nurturing. If you want your customer to remember you a great alternative to lead nurturing emails is retargeting ads. There’s a great potential in them too. Proactive live chat.

Social Media 28

Social Media Apparel Communication Connections 28

LiveChat

NOVEMBER 25, 2015

If you have a knowledge base or a blog, preparing an article describing your sales and discounts will give you a ready-made resource for your agents. Alternatively, you can create canned responses for your live chat or help desk that will include information on your sales. Congrats and see you next year!

Self Service 28

Self Service Social Media Knowledge Base Sales 28

LiveChat

OCTOBER 28, 2016

They won’t question their approach, even if there is a more effective alternative out there. Here’s an example of questions you can ask in the survey from the CEB blog. The post What Is Employee Engagement and Why You Need It in Your Business appeared first on LiveChat. It ends up being mindless repetition.

Employee Engagement 28

Employee Engagement Engagement Survey Video 28

LiveChat

OCTOBER 31, 2016

Venture out to get reviews on Yelp, local directories and local blogs. Alternatively, you can create a dedicated page on your website – say mybusiness.com/review-us. Next, find local websites and blogs that cover small businesses. You can do this by searching for “[your location] + blog”.

Social Media 28

Social Media Examples Data Survey 28

LiveChat

JANUARY 14, 2020

I could go on and on with the list of companies and their exceptional new devices and technologies, but it would have probably taken a series of blog posts dedicated to each day of CES 2020! If I take their word for it, it tastes as convincing as their beef alternative from last year’s CES.

Automotive 28

Automotive Conference Travel Technology 28

LiveChat

MARCH 7, 2016

Instead of using words like “I can’t get that for you”, “it’s not available”, provide the closest alternative. You can practice in your emails, chats, blog posts and social media updates. The post How to Use Positive Communication in Customer Service appeared first on LiveChat. Replace negative sentences if needed.

Communication 28

Communication Customer Service How To Hotels 28

LiveChat

MAY 13, 2016

Even if it is the best thing in the universe, most small businesses will need a less-costly alternative and will often look to free tools. Thankfully, there are good alternatives and that won’t cost you a dime and will allow you to get basic operations going. Let’s get started! The entire Google Drive suite. Tools: Flickr.

Tools 28

Tools Self Service Social Media Knowledge Base 28

LiveChat

OCTOBER 20, 2016

Even if the topic idea is covered by other articles/blog posts on the Internet, can you add something unique to it? A better alternative is if you can use the person’s name. The post 4 Content Creation Strategies That Convert appeared first on LiveChat. An insight, an experience, a different perspective, a unique angle?

Strategy 28

Strategy Social Media Survey Groups 28

LiveChat

AUGUST 29, 2016

And I’m not talking about blogs written only for SEO or click-bait articles like “Become a Millionaire Thanks to This Crazy Method!” I’m talking about fine blogs with good posts, where authors really try to help their customers, but, somehow, it doesn’t work out. But it’s not only about a blog. Do they have a blog?

Strategy 50

Strategy Marketing How To Social Media 50

LiveChat

APRIL 19, 2016

As Jay Baer pointed out on the Convince & Convert blog , 42% of consumers who complain on social networks expect to receive a reply in less than an hour. The post 6 Social Customer Service Best Practices for any Business appeared first on LiveChat. Response times should be low for both positive and negative feedback.

Social Media 28

Social Media Customer Service Training Feedback 28

LiveChat

MARCH 10, 2016

This has three stages: Awareness – they realise that they need a solution to a problem or a need, Consideration – they are looking at the alternatives available, Decision – they have looked at all of the alternatives and made a decision. Guest Post – Guest blogging has had some bad press in recent years.

Marketing 28

Marketing Infographics How To Social Media 28

LiveChat

SEPTEMBER 7, 2017

Meanwhile, a Marketing Experiments case study reported that a genuine photo of a company founder outperformed its stock photo alternative by 35%. Whether it’s on your homepage, a product page, your About section or a blog post, your choice of hero image should: Be relevant to your offerings, brand or page purpose.

Infographics 44

Infographics Study Fashion Case Study 44

LiveChat

NOVEMBER 14, 2017

Present day customers have many alternatives to your products or services. These include industry forums, blog, review websites, etc. On social media, on your website, blog – everywhere you can show your users how great your services are. The post Improving Customer Service Standards Online appeared first on LiveChat.

Customer Service 28

Customer Service Social Media Self Service e-support 28